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Lully

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Lully Reports & Reviews (1)

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I purchased their Lully Vintage Record Player from their website shoplully.com on November 27, 2022. It was a Christmas present for my daughter. I checked the shipping status all of December. I wrote emails to [email protected] asking for an update or shipping status. They never responded to my emails. When I didn't receive it by January, after Christmas and got no response from the company, I wrote a review on their website warning other customers how they were a fraud and scam. The day after my review the company sent out an apology letter to their customers stating problems with their suppliers and email trouble and how they haven't received anyone's emails over last few months. So I responded to this new email they provided with a request for a refund. They replied that I will get a refund and a confirmation email asap. It is a month since this communication and I have received nothing, not even the $37 I paid. They have stopped replying to my emails. I noticed my review was taken down. Also I noticed they removed their address from their website. This must be because I threatened to report them to the ScamPulse.com in my last email. I remember the address was in Arizona, USA and I remember when I googled it a large apartment complex was what was shown. This is definitely a scam and fraud

They also have an instagram account if that will help you. It's called shop.lully. I hope you can help me. I'm sure they did this to many other people too. Thank you.

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