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LaLevee

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LaLevee Reports & Reviews (1)

- Stevensville, MT, USA

I responded to a Facebook Ad for a trial sample of LaLevee anti-aging serum for $6.95 shipping fee from their website trylalevee-skincare.com. The ad used a famous person to lure me into thinking it was endorsed by this famous personality, giving me a false sense of security. Five days later I received a package, but it was not the product shown in the Facebook ad. The packaging was entirely different, even the name on the label was different. I realized I had been scammed. After a few hours of searching I found the website and looked up the return/cancellation policy. It stated to call the customer service number to receive a Return Authorization Number (RMA) and address to send the product back. In addition, they would cancel the ‘recurring shipment program’ which you are automatically enrolled in when you order the ‘free trial’ sample. I called and spoke to a Customer Service agent requesting the RMA # and to cancel enrollment. She told me they didn’t take returns and couldn’t cancel. Luckily, I had the return/cancellation portion of their Terms and Conditions on my phone screen and read to her exactly what it said. She tried 3 times to tell me they didn’t take returns. I repeated the verbiage directly from their website, and finally got an RMA #. It took a few more times of her telling me they couldn’t take the product back or cancel before she finally gave me an address in Flushing, NY 11358, USA to return the product to. I am sending it back today with tracking in case they try to extort money from me at a future time because the website terms state if they don’t receive the product back within 10 days of giving me the RMA # they would charge my card $119 and cancel the ‘recurring enrollment program’. This whole thing is a scam and the way they say you can’t return items or cancel enrollment when on the phone with them is all fear tactics. The only thing that saved me was calling before the trial period ended. Which was, according to the site, (one business day before the 7 day trial period). And being able to read, verbatim, the return policy written on the website. I tried to email support at [email protected] but got no helpful reply.

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