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Joom.com Reports & Reviews (2)

• Jul 31, 2026
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I responded to an online offer of cloths to eliminate small car scratches. Package came with many - about 8 - packaged cloths plus two headlamps (not at all expected). Visa bill - all items dated June 24: $206.58, $55.36, and $32.04. These people now have my visa number with which they can keep sending me stuff and charging me. Yes I will contact Visa, but . . .?

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I had purchased an article of clothing from Joom.com it took approximately 3 weeks to arrive. When I opened the package a horrible smell come from it. I pulled the article out from the bag but realized this looks nothing like the photo/ description or size. I contacted customer service through Joom.com they literally said “prove it” so I sent them photos of what I received and included a measuring tape to include measurements. They then told me the only way I’d get a refund is to cut the article up into little pieces and send them a photo. I followed suit! After sending them photos they told me the photos aren’t clear, too small and a variety of other excuses. They still refuse to refund me my money.

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