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Ivy and Cole Charleston

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Ivy and Cole Charleston Reports & Reviews (1)

- Franklin, MA, USA • Apr 22, 2026
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I purchased a shirt from the nicely designed website of Ivy and Cole Charleston. The quality of the shirt was horrible and it did not fit. The return policy says returns are to international shipping. The return process asked for an item code which the original invoice never provided; therefore, I needed to email customer service. I went back and forth with customer service. They offered a 15% refund on a $49.95 shirt and said I can keep the shirt. That is a refund of $7.49. I explained I didn't want the shirt. They refused to give me a shipping address (red flag) and kept stating the shipping was international. They then offered me 20% of my original price. I was willing to ship the shirt internationally. Nope. The refund policy online does not match the actual refund experience. They send inferior products and let customers keep the item, but they keep your money. This company is a scam. Do not buy from this company!

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