itechsupport.tech Reports & Reviews (2)
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Reported details
iTech reconnected my printer and computer remotely, requiring my IP address and that I turn over control of my computer to them. They required $499.99 for lifetime service of any technical issue. They said I should dial in monthly to let them check and service my system to keep it safe. They also tried to get IP information for every device in our house -- another 5+ computers -- in order to keep our system clean and safe. This would have given them access to all our security information and confidential files.
Less than a year went by and they started trying to get an additional $500 each time I called, saying additional software tools were necessary that must be purchased.
Three times, after I argued with them, they did the service to reconnect my printer -- they did not need to install any new software tools as they told me, but it took over an hour each time to get to a manager who would fix it without additional payment.
Today, no one would help me without an additional $500 payment. They disconnected from me four times and said no one, no manager or technician, would help me without an additional $500. It did not matter that I have a lifetime service agreement that I have already paid for.
I am left with no service and a new computer or printer would cost less than they say I must spend.
Can you help me please? Thank you.
Reported details