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Industrial Chem Labs & Services, Inc.

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Industrial Chem Labs & Services, Inc. Reports & Reviews (6)

I am an apartment manager. The first time this company called I refused to talk to them I told them I was busy and the guy kept on insisting on this free sample he was offering. He then wanted to speak to the maintenance guy in charge keep in mind that I do not a wireless phone in my office so the conversation was happening right in front of me. The maintenance guy refused the product and hung up. I started getting really busy in my office and this company kept calling trying to tell me that the maintenance guy had approved the product and I told him "no he didn't" and he was then trying to smooth talk and say that it was a free sample and if we liked the product that then we were able to order more but that the sample was going to be for free at no charge. "I told him no thank you we are not in charge of cleaning sewers". Three days later we receive a package and that's when I called the company to tell them to send me a call-tag to send back the product. The man above the representative apologized and said he was going to send a label to return the unordered product. Now four months have passed and he never sent anything. I then received another Invoice for the unused product. I gave them a call the representative John then became very rude telling me that all sales are final and that if I didn't pay for the invoice amount I was going to be sent to collections. He told me that he would never send out a product that was never approved of,and that after he places an order the person higher than him calls the next day to approve the shipping. I then told him that I wanted to talk to the person above him and he told me that there isn't anyone above him that he was the manager and representative so he was just contradicting himself. I hung up and called the company again and spoke with the secretary Danielle I asked who was in charged of all the representatives and she told me she had two managers that their names were Tim and Chris and that I was going to speak to one of them. I then spoke with Tim who later turned out to just as rude as John telling me that he had all the conversation of what had happened on 6/2/2017 that the product was approved and that's why it was shipped out and that he could work with me on the Invoice and wanted my email address. I told him that I never approved anything and I wanted to return the unused product and he said that all sales were final that they never promised to send out a free sample. He asked for my email address again and I hanged up.

A representative of this company contacted my employee stating that I had reached out to them for product and all he forgot was our address information. We later received product and an invoice for the product that was not authorized. I called to have this returned and Steve Scott was rude, stating he would not return the product and there is nothing I can do about it.

- Alexandria, LA, USA

initial offer to send products as a trial / sample and if pleased you can order.

After the samples were sent it has been followed up with bulk orders of the sample product and billing me for them

I have made several phone calls asking them why they are sending me these items and billing me when i have not made any orders. The first two bills made it through my accounts payable dept before i could catch it but since then i have received more product and bills. No product order was ever authorized by me or from anyone from my company other than samples.

This company, Industrial Chem Labs, has been shipping us cleaning products and chemicals we did not order and charging us for them.

The property manager that was here before me found this company in our vendor database because she needed to order some odor control chemical. This was the only legitimate order. As soon as this order was completed, Industrial Chem Labs continued to ship out additional products that were never requested and demanding payment. Some of the invoices were paid on accident because the manager was on vacation and the staff did not know this was fraudulent. We have received a total of 8 shipments that were never requested. The most recent shipment was received yesterday, 7/27/16 which was concrete cleaner. I called this morning to tell them that we never ordered this product and they rep I talked to named Jim stated: "Remember when we spoke 2 months ago and you said you needed your stairs cleaned? You placed the order." I have never heard of this product before and furthermore, our company has a policy of only placing orders online or in writing and putting down a purchase order number. Jim stated that he would pull the notes from the call and get back to me. I told him that he would need to provide a recorded phone call because his personal notes do not prove anything. After looking them up online, I can see that we are not the first person this has happened to. I told Jim about their horrible ratings online and he said "that's irrelevant, we've been in business for 30 years and we're a multi million dollar company." I have contacted my corporate office to have them removed from the vendor database. They need to be put out of business.

We have sent back most of the shipments but they have never refunded the invoices that were paid in error.

This company calls your business, offers 2 samples of cleaner, then sends them. After a few days, you get an invoice. When we contacted the company they were rude and refused to pay to return the items. They even accused us of ordering the products. 2 one gallon jugs of liquid odor control are invoiced at almost $100. This is ridiculous. After the fact, we saw on google reviews that this is their sop. So, either we keep the items or spend $20 to send them back.

A sales person calls you and tells you they have new products for you to try. They offer you a demo (or sample) to try. Then they send you 25 to 50 lbs of the item by UPS. Once the item is signed for, it becomes your responsibility to pay for the returning shipping cost and for 25 to 50 lbs of a demo/sample, that is expensive. Next thing you know, you are receiving a bill for the item that you thought was a demo/sample size. In addition, because they say demo/sample, you automatically assume it is FREE.

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