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Halaras.com

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Halaras.com Reports & Reviews (1)

- Bullard, TX, USA • Apr 18, 2025

It is apparently a knockoff leggings company. I have reached out to them multiple time trying to get any information at all about my order and all I get look to be are AI responses. With absolutely no shipping information, order status nothing only apologies. Have included verbatim some of their responses to my emails.

My 1st contact:

“Wed, Mar 19, 2025 at 3:08?PM

Hello I made a purchase on 3/14/25 (merchant order ref # 2516076) and I paid with Klarna. Who has already received payment. However the site is showing no order with that information. When I log into my account there is no order information. I need an updated information asap please.”

There 1st response:

“ On Wed, Mar 19, 2025 at 11:56?PM The halarasinbox wrote:

Hello,

I hope this email finds you well. We wanted to reach out and apologize again for the inconvenience you've experienced with the shipping tracking issue for your order. We have just received an update from our fulfillment team, and we are pleased to inform you that the issue is almost resolved. You should expect your order to be delivered this week or by next week at the latest.

We understand that this delay may have raised concerns about our legitimacy as a company. Please rest assured that as a small business, we are committed to fulfilling all orders and ensuring they reach our valued customers like you. We experienced a minor hiccup, but we are working diligently to rectify the situation and ensure timely delivery moving forward.

As a token of our appreciation for your patience and continued support, we are excited to share some news with you. We will soon be launching a brand-new collection of leggings, and we would love to send you a free pair once they are released! This is our way of expressing gratitude for being such a valued customer.

Thank you again for your understanding and support. We look forward to you receiving your order soon and hope you enjoy the upcoming collection.”

My 2nd:

“ On Sat, Mar 29, 2025 at 6:28?AM

Hello Maddie or whomever may receive this,

It's been another week with no update. Is there any way to check on the status of my order? (merchant order ref # 2516076)”

There responded with:

“ On Sat, Mar 29, 2025 at 5:00?AM The halarasinbox wrote:

Hello,

We're actively investigating the status of your parcel with the carrier.

We appreciate your continued patience and understanding in this

matter. We're deeply sorry for the inconvenience caused and are

working diligently to resolve the issue.

Thank you for your cooperation and understanding.”

My 3rd contract:

“ April 4, 2025 at 8:53pm

Hello Again,

Is there any update at all for the purchase on 3/14/25 (merchant order ref # 2516076) as it has been 16 business days with no information.”

There response:

“ April 5th at 4:00 am.

Hello,

I am writing to express my sincerest apologies for the delay you have experienced. We understand that this has caused inconvenience and frustration, and for that, we are truly sorry.

Please know that we take situations like this very seriously and are thoroughly investigating the matter. Our team is working diligently to identify the root cause of the delay and implement measures to prevent such incidents in the future.

We appreciate your patience and understanding during this time. We recognize that your time is valuable, and we regret that we have fallen short of our own standards. Rest assured that we are doing everything in our power to resolve this issue as quickly as possible.

We will be in touch with you shortly to provide an update on the progress we have made. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to making things right.

Once again, we apologize for the delay and appreciate your understanding. We value your business and look forward to the opportunity to serve you better in the future.

Thank you for your patience and cooperation.

Sincerely,

Customer Support”

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