Familytreehelper.com Reports & Reviews

Familytreehelper.com Reports & Reviews (2)

Type of a scam Tech Support

Report Familytreehelper.com

The exact thing happened to me that the person described above. Sounded fishy to me so I ended the call; she was very updates that I wouldn't bite at the upgrade cost. FTM should take note of this ... I wonder how many people were scammed.

Useful

- Osseo, MN, USA

Scammer's phone (918) 936-2409
Scammer's website Familytreehelper.com
Scammer's address Tulsa, OK, USA
Country United States
Type of a scam Online Purchase

I was trying to sync my Family Tree Maker with Ancestry, and got an error. I googled issues and found the issue stated, and that Family Tree Maker 2017 to 2019 upgrade needed. I was looking at site, and a chat popped up, which asked for my phone number and instructed me that a technician would call. The “tech” had a minor Indian accent accent. He told me that Jane would put a link in the chat that I should click on. It was a download for Ask desk I think. I really do know better however I did click on it I did download it and I did let someone into my computer stupid I know I entered the six digits as instructed then he told me I needed to pay $99 for the upgrade and I said that’s not a small amount and so I’m not gonna do that and hung up, no more action on the chat when I ask questions I’ve been called family tree maker, the real one and they said they didn’t have anybody like that and then I realized I’ve been stupid. I xed out of the software. And I turn off my computer for several days. I reported this to family tree maker, but they didn’t seem to care even though I think they caused the problem by having this known error that they didn’t communicate to their clientele.

Useful

Familytreehelper.com Contacts

If you know any contact information for Familytreehelper.com, help other victims by adding it!