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Evertone Skin

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Evertone Skin Reports & Reviews (2)

• Jul 07, 2025
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I pre-ordered the LED mask from Evertone Skin in December 2022 and was told their new supply would be in January. I received it in January and it did not meet my expectations. I requested a return authorization and once received, I returned it. Although I was told that the check was in the mail, I never received a refund. I followed up with several emails and nothing was answered. I found out the owner's name: Alex Michael Franklin. I was able to track down his personal phone number and called him. I got his voicemail, identified myself, asked fo a call back but the only thing I got was blocked by him. I am out over $300. and am furious. He lives in Delaware but the company is in California and appears to now be out of business. I want my money returned. They have the product AND my money.

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- Seattle, WA, USA
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Evertone Skin product promo was listed in my Instagram feed. The link led me to their website to order the Red Light and Microcurrent mask/LED face and Neck Mask. Normally the package deal is $199..00 but with the promo, I paid $139.30. When I haven't received the products, I reached out to Evertone. They the product will be delivered after Jan 25, 2024. However, I didn't receive the order on Jan 25, 2024 so I emailed Evertone again. Veronica, Evertone's customer service manager, replied that the order was delivered on Jan 22, 2024. The evening of Jan 25, 2024, I replied to Veronica that I work from home and did not see the package dropped off. Also, I indicated that I checked the mailbox. I followed up again via email on Jan 31, 2024 and Feb 2, 2024. On Jan 30, 2024, I sent both a direct message and left a comment on few of their posts on Instagram. Today, Feb 5, 2024, I emailed, asking for a refund.

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