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EpiCooler

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EpiCooler Reports & Reviews (3)

- Watervliet, NY, USA • Jun 22, 2026
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I ordered 4 air conditioner units. When I received them they were too small for what I needed. I called the company about returning them. I sent them back which cost me another $142.47. They sent me an email stating that they credited my "account" for $387.10 which in their website return policy it is stated as a return will go back to the customer's form of payment. I have tried countless times to call them, email them and chat. No response. All I want is my refund to go back to my credit card. I emailed them again and said I was going to file a complaint with this site and received to response.

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- Saint Joseph, MO, USA • Jun 18, 2026
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I ordered 2 units from EpiCooler at $60 each. They billed for products and extended Warranty. I did not order the warranty.

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- Alamogordo, NM, USA • Jun 01, 2026
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I read reviews of this product and came across one stating that there are scammers that will send items that do not work and to make sure you are ordering from the official website for EpiCooler.com I looked up the website and made my order for one unit. Paid for it thru ****** and received confirmation from an Epicooler's agent. Received follow-ups by different agents of that company.

As for this minute I am waiting for their response of which country I have to return and why I have to pay shipping fees of a defective product.

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