Emma Realistic Toys Reports & Reviews

Emma Realistic Toys Reports & Reviews (5)

Paid for beautiful doll got a crappy doll

I bought the evgeniya elizarova doll for my future granddaughter. When I received it it was a crappy doll with the stuffing coming out of the feet and she had hardly any hair. I tried emailing several times but no response. I knew I’d been scammed. All I can do now is try to report it as fraud with the bank and pray I get my money back. I was so stupid!

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I ordered 2 realistic squirrels from Emma's realistic life like squirrels and paid $134 for them what I got was 2 stuffed squirrels that you would win at a carnival definitely not what I ordered. I have sent them emails with no answers. Emma's need to be taken down from Google. Very heart breaking when you order something that is supposed to be handmade and what you get is junk.

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Learn From My Horrible Experience
If you like to throw money away and get cheated, then this is the site for you. I ordered nine dolls as Christmas gifts for my great nieces on 12/1/20. The doll descriptions and pictures were beautiful and the cost was $300 (I have a complete copy of my order, with pictures). I stupidly didn't check the reviews first but, when I did, I immediately had a really bad feeling. I tried to cancel the PayPal payment within A DAY, but Emma grabbed the $$ before I could cancel the order. All attempts to cancel the order or receive a refund with the company yielded zero. Nothing was delivered to me until I began complaining HARD to PayPal, who must be in cahoots with this company, because they were NO help at all. So, long after Christmas, well into 2021, I get these three packages with cheap dolls probably worth 50 cents. Totally not what I ordered.
My attempts at restitution were fruitless. PayPal was horrible and no help at all. I will NEVER use PayPal again. Kudo's to the Chinese thieves at Emma. You got me once, but never again.

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- Chappaqua, NY, USA

Scammer's website www.swordshrill.com
Scammer's address GD
Scammer's email [email protected]
Country United States
Total money lost $49.99
Type of a scam Online Purchase

This website Swordshrill.com is for "Emma Realistic Toys", which touts itself as a British company. It seems to primarily be for those looking to purchase extremely realistic baby dolls, but I purchased a sewn Waldorf doll for my daughter. When I received the email confirmation, I noticed that the item was being shipped from China. The item seemed to be taking a long time to arrive so I used the tracking number listed for "China Post" and their system said the number was invalid. I then emailed customer service to see if they could check on it for me and was told that there were delays due to the holidays. When I finally received my package, it contained a doll that looked nothing like what I had purchased. I immediately emailed the company to express my disappointment and to see how I could go about returning the item for a refund.

In the picture, there is the name of the person who makes the Waldorf dolls - Evgeniya Elizarova, a doll maker from Russia. It seems that pictures of the handmade dolls she creates are being used on several websites, likely without her knowledge, though who knows if she is real too. These include: www.beautito.com, www.gifeco.com, and www.storemico.com. There were others, but they seem to have been dealt with already.

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Total money lost $40
Type of a scam Online Purchase

I purchased a doll on 12/16/20 from the website. It arrived on 1/17/21. The doll is completely different from what was ordered. It was supposed to be handmade and included a few other outfits. This doll appears to be factory made, from China, given the sticker on the plastic bag. It is cheaply made and doesn’t even resemble the doll I ordered. It also didn’t include the extra outfits.

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