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Eivros.com

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Eivros.com Reports & Reviews (12)

- Lilburn, GA, USA • Apr 14, 2025
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They duplicated a site I've bought from, sparkpaw.com, and advertised a heavily discounted sale. I didn't realize it was a different site. The fake shipping tracker said it was delivered, i contacted the eivros email and they said it was delivered but they'd send it again. Again the tracker said it was delivered but it wasn't. I lost $43 dollars.

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- Blanco, TX, USA • Feb 26, 2025
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Saw add on Facebook and went to website and ordered products.

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- Melbourne Beach, FL, USA • Feb 24, 2025
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they offered a black friday sale and labeled themselves as Spark Paws a reputable company I have used many times. I didn't realize it wasn't them until I received the order confirmation. I waited to see if I would receive anything and they even sent tracking showing it was delivered on 1/27 but that was not true since I am always home and my community is gated with no package theft issues.

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- Atlanta, GA, USA • Feb 15, 2025
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Offered discounted pet clothing. Ordered in December. Never received. Contacted support. They offered partial refund and to reship. Never reshipped or refunded any money.

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- Maywood, CA, USA • Jan 18, 2025
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Company used the company name of Spark Paws

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- Tullahoma, TN, USA • Jan 17, 2025
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Ordered thinking it was a legit site for *****.com.

Was misdelivered or stolen twice according to customer service @ eivors.com

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- Johnson, VT, USA • Jan 14, 2025
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This website pretended to be another website and looked identical to it they pretended to be spark paws and same thing like a lot of other people have said they apparently delivered my order and even though it was not delivered they said that it was lost and they were trying to get the carrier to pay for it and when they couldn't get the carrier to pay for the thing they lost they sent me another one now the other one says it was delivered when it hasn't been and I have still yet to get my money back

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- Denham Springs, LA, USA • Jan 03, 2025
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I was browsing on facebook on 11/29/24 and came across an ad stating the sparkpaws items were on sale for $5. I made the purchase and didnt realize it wasn't the official site. I was emailed a confirmation of the order with tracking information. I checked the tracking number often and it showed as if it was a real package moving through the mail system. On 12/30/24 the tracking shows as delivered to my city, but I have not recived it. When I email customer service at eivros.suttrn.com there is no response.

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- Neenah, WI, USA • Dec 30, 2024
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I was browsing on instagram or facebook and came across an ad stating the sparkpaws items were on sale for $5. I made the purchase and didnt realize it wasn't the official site.

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- Myrtle Beach, SC, USA • Dec 24, 2024
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Around the 1st of December 2024, my brother and i were looking a dog apperal for a christmas gift to our family dog on the sparkpaws website. As it was a little pricey we decided to wait. Once logging back into facebook an add came up for sparkpaws with products at a fraction of the cost. We decided to go ahead and order 8 hoodies 1 spaceman pajamas and they threw in a pink dog bed for free for purchasing so many products. As we got to the paymwnt page it asked us if we wanted to tip anything, which was wierd, and we selected 0 and selected three day shipping submitting the purchase. The reciept stated we selected to tip them 1 dollar. We recieved a tracking number from 718tracking and all seemed to be working out. Three days passed the product never arrived. It took a month for the tracking to say product was delivered, which it was never delivered. Another wierd thing was the tracking times were always off stating checkpoints were made at 19:37:07 at like 7 in the morning. Never lined up even with time changes. I contacted customer service and recieved this weird email stating, "

Hello, ****** ****** Thank you for contacting us.

We are very sorry to hear that you haven't received the package yet. We understand your feelings and are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you.

After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages.

As our precious customer, we cannot let you bear this loss. We are willing to resend the package with the expedited service to you for free, and it is supposed to arrive within 7–15 days.

1. Are you willing to receive the second package? We will resend you if you want. Please let us know about your opinion.

2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions.

If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured.

We are looking forward to hearing from you soon. Hope you will have a good day.

Sincerely,

Customer Service Team". I replied with "It isn't the couriers responsibility to refund me my money. Yes I want a refund from the company I paid.. that would be you, not the courier. Thank you." I have yet to recieve a reply.

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• Dec 22, 2024
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Don’t buy anything you will never get it. I got duped this website and customer service is a joke. You will never get anything

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- Walnut Springs, TX, USA • Dec 19, 2024
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Made the order thinking it was through SparkPaws, but the follow up emails came from Eivros "customer service". I've been asking for weeks where my order was and they kicked the can down the road saying it was in customs. Today they told me via email that it was delivered two days ago and I should check with neighbors. The tracking log is full of spelling errors and false information (ex: my small town doesn't have a "regional sorting facility" or a "sorting and distribution center").

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