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Customer Service Analysts Inc.

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Customer Service Analysts Inc. Reports & Reviews (9)

• Feb 23, 2022

Secret shopper scam.

I received an official looking USPS priority mail envelope. Letter and $2250 check enclosed. Same as above, keep $400, and buy gift cards with the remaining $. The kicker is when they tell you to scratch the back of the gift card and send picture to them. How dumb do they think we are? As if we don't know they will cash in the gift cards! Letter and check attached.

• Dec 25, 2021

Scam, Scam, Scam

Scam Alert! I applied to be a secret shopper also. The exact same routine was made to me. I did deposit the check, my bank is holding it until Jan.4th. I am sure it to make sure it is valid. The bank is real however.


I applied to be a mystery shopper, got a check in the mail for $2250 with instructions to buy gift cards scratch off the back and send a photo along with receipts but something in my gut is telling me something ain’t right. The signatures look like a third grader did them. And the check says “two authorized signatures required” but it’s clear that both signatures were done by the same third grader. Other than that the check appears to be legitimate . I don’t know how to find out if it truly is or not.

Same as above. Same name, amount of check, etc. Cashier’s Check dated July 5, 2021, which was a federal holiday and banks were closed! Did not deposit!

Victim Location 06111
Type of a scam Fake Check/Money Order

I received a letter with a cashier's check in the amount of $2,250 from a Barry Foster, Head of Recruitment/Coordinator, Customer Service Analyst, Inc. and was hired as a "secret shopper". Scammer stated that I would need to cash/deposit the check. I was to deduct $300 from the check for my "pay" for the assignment. Then I was to go to various stores like Walmart or Ebay and buy 3 gift cards in the amount of $500 and one for $350. Once I bought the cards, I was to scratch off the back panel of each card to reveal the code and send a clear picture of each card along with the receipts to a email address ([email protected]). Scammer promised a commission as soon as the information was received. I contacted the bank (OZK) and provided the check number, amount, date and account number and was told the check was fraudulent.


Victim Location 33785
Type of a scam Employment

This company has been ruthless in attempting to contact me in regard to an add that was posted on Facebook regarding Mystery Shopper.

His name is Cole James. I was out of the country and upon my arrival back home, I found a legit check from ROBINS Financial Credit Union for $2,450.00. They informed me to cash the check and use $2,000.00 of the check to buy ebay and Walmart gift cards from Walgreens or CVS, scratch off the code on the back, take a picture of the gift cards and then I was able to keep the $450.00 left over.

I then called the bank that the check was written from, they are aware of the scam and advised me to destroy the check immediately.

Victim Location 75161
Total money lost $12
Type of a scam Employment

I received an email asking to be a secret shopper so I did it. I gave them my address, phone number and name like they asked. I got my assignment in the mail 2 days ago. I looked up the company and they had nothing but great reviews and everything. Well I looked over the assignment and it was like I had to go deposit the check and then to go to Walmart and then send money orders and send it to a certain address. Well I looked in my account today and the check was still pending and they are bothering me and was like you need to call and see why it is on hold we need you to get to your assignment asap. So I called my bank and they told me the check was bad! I was like what the hell! So I contacted both people that I have been talking to and told them to leave me alone and I was reporting them to the police. So just giving everyone a heads up! I am not sure if this came directly from the company but sounds to me that it is a scam and I am one pissed off mommy!

Victim Location 15220
Type of a scam Employment

Secret Shopper Employment Scam - You are asked to cash a check, keep $300 and purchase (3) money orders each worth $670 and forward to Jonathan Edwin, 3917 Dudley Avenue, Baltimore, MD 21213 per letter from Mary Esquire, at phone 443-627-9837, Head of Recruitment at Customer Service Analysts, Inc.

Victim Location 16143
Type of a scam Employment

It is a secret shopper scam in which this company lead by Mary Escquire, #443-627-9837 given. She sent me a check for$ 2452.30 to cash. It was not a real check according to Huntington bank. The check would not scan or go through. I was to take $300 out for the assignment and then purchase 3 blank money orders for $670 each to be fed-exed to a so called branch manager for review. I was supposed to take $50 out to buy something at Walmart for review then keep the remaining monies of $250.00. I am faxing a copy to a Sharon Roy as told when I reported this today. I am faxing the fraudulent check and assignment as well as the priority mail envelope copy with the check. It was sealed when I received it from Atlanta, GA which lead me to believe it was legitimate . A copy of the USPS tracking number from the envelope is faxed as well. I am concerned about identity theft due to the name address and phone number she took from me including email. Please catch these people that are doing this because it sounds like they have been doing this a long time. I was lucky that I did not cash the check at the bank. She made a copy to give back to me and shredded the check after she alerted her supervisor at the bank. Mary Esquire (that is who she called herself) kept emailing me back when are the funds going to be in the bank but no questions regarding the secret shopper survey.

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