Costume Player Reports & Reviews

Costume Player Reports & Reviews (1)

Scammer's website costumeplayershop.com
Scammer's email [email protected]
Total money lost $1,635
Type of a scam Online Purchase

Paid for custom costumes but never received them

In November of 2021, I commissioned this company, Costume Player (website costumeplayershop.com), to design two costumes for me. I communicated with them through Instagram. Their Instagram handle is Costume_Player_us. They e-mailed me invoices, to which I paid them in three separate installments for a total of $1,635.00. My bank statement indicates that they used gosq.com to accept my card payments. They had sent me two other invoices of $200. I didn't pay those invoices because I had already paid the full amount. I notified them and they canceled one of those invoices. In August of 2022, I messaged them on Instagram, and did not receive a response, even though they had seen my message. In October of 2022, I e-mailed them at [email protected] and only received an automated reply indicating that they would respond. They did not. In January of 2023, I messaged them on Instagram and was told they'd get back to me ASAP. They did not and when I followed up a few days later, I was ignored. I e-mailed them again on February 3 and Instagram messaged them again today and again, did not receive any responses. I searched their e-mail address and found more consumer reviews on Trustpilot.com. These reviewers had similar experiences as me. They placed orders through costume player, never received a product and wouldn't get a reply when they followed-up. One review indicated that Costume Player used costume photos from other websites. It is evident to me that I was scammed by people who never intended to provide a product. I have my invoices saved and screenshots of all of my communication with them. I don't know where Costume Player is located. Thank you.

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Costume Player