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Budget Air

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Budget Air Reports & Reviews (1)

- Portland, OR, USA

Hello,

Thank you for taking my report. BudgetAir.com has purposefully created

their system so it does not put a space between your first and middle

name when purchasing an "E-Ticket". Upon successful purchase, I was

presented with an alert saying that the combined first/middle name is

not an issue, but if you want to get the space inserted you can

purchase the service from BudgetAir.com.

BudgetAir.com customer service repeats that no space between the

first/middle name is not an issue, but goes on to claim that their

system does not support special characters such as spaces. However,

there is a space between my first/middle name and my last name;

therefore we are dealing with some sort of deception.

When purchasing my reservation, I entered my full name, but there was

only two fields. One for the first and middle name, and one for the

last name. If their system used three fields instead of two, this

would be a non-issue. Clearly they are doing it on purpose to trick

nervous travelers into purchasing the additional service to get the

space inserted.

Please. If there is anything you can do to stop this deceptive

practice, I would appreciate it.

Check fields!

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