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Bookaroom.com Reports & Reviews (3)

• Nov 24, 2022

Never book through bookaroom.com

I have exactly the same experience. I thought I was booking through the hotel website. I carefully chose the hotel which has a refund policy. I unfortunately arrived a day earlier and tried to change the booking. I could have done so if I booked directly via the actual hotel website or expedia. Although the confirmation email gave a link to rebook/manage booking, when I clicked the link, I found the cancellation is non-refundable.
As the other user found, when I carefully looked the fees, the there are extra fees, which makes it much more expensive than other site, say expedia. Those fees are not disclosed upfront.
Also, I chose to pay on the site, on arrival. But bookaroom already charged my card without my knowledge.

I would give zero stars if possible! NEVER book with this company! They will rip you off with fees. They charge 46% more than the price offered! They don’t provide a refund, whereas the hotel itself I booked does provide a full refund within 24 hours. I accidentally booked with getaroom.com because it was on the website of the hotel and I thought I was booking directly through the hotel, which I have done before. I was unaware I booked through a third party until after I booked the room. It’s a phishing scam! (Also, Expedia offered the room for $10 cheaper than getaroom.com, and getaroom.com states if you find a room cheaper they will give you a refund or at least refund you the difference. They do not! This website is a scam!) Beware! NEVER BOOK THROUGH THIS WEBSITE! If you are booking directly with goodnite inn through their website, make sure bookaroom.com is not phishing on the website!

+1

Victim Location 19406
Total money lost $155
Type of a scam Other

I am a hotel employee who addresses 3 party hotel bookings. This company has repeatedly scammed our guest by hijacking our web site and doing booking through their company. They upcharge the prices quoted on our site after the guest has paid and getting a refund is next to impossible. I have currently been on the phone with them for over 2 hours and keep getting an operator stating they are checking something ple[censored]d.

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www.thecairncollection.co.uk

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