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Bestticketfare.com

Bestticketfare.com Reports & Reviews – Page 3 (46)

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By mistake we purchased an airplane ticket for Europe. After we fill it out all the credit card info we were made aware that we have wait 48 hours for the flight to be approved by the airflight company. Immediately, we contact them and asked them for cancellation. At that moment we were informed that no refund will be made, and they will charge a cancellation fee. After long discussions with them, the offered us an upgrade for over $400 in which they promised firmly that the luggage and the seats will be included in the ticket price. Fortunately, they sent us the confirmation ticket but no luggage or seats in the tickets. We called back several times and every time they promised again that they will send another email with the luggage and seat confirmation. Lastly, after multiple calls they told us they sent the email confirming the luggage and the seat. We trusted them and when we checked we found out that they lied, and no luggage or seats were added to our ticket. They lied us on the face, and they offered instead to give us voucher for the future flights.
I advise everyone to stay away from this company if you want to save your money and avoid aggravation.

I attached the conversation with the customer service as well immediately after I found out that even if I paid for the tickets the booking was in progress and I tried to cancel them... and I was told that this is not refundable... after few minutes I made the purchase

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This appears to be a standard flight booking website with highly discounted fares. Once you submit your credit card info, you receive a confirmation that says your flight has NOT yet been booked. Then the next day you get an urgent call telling you the flight you booked is not available at that price/has restrictions you weren't told about etc. When you try to cancel, they tell you it's not cancellable, and try to get you to book a more expensive flight on a different airline. They keep you on the phone for hours, refusing to cancel, and suggesting flight after flight, and threatening fees if you cancel. It's awful.

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You can as well fill out a complaint in the below link as well as with BBB. Let's try to stop somehow these kinds of practices.

https://www.trustpilot.com/evaluate/bestticketfare.com?stars=1

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Unfortunately, I had a similar experience... this company doesn't offer any discounted prices in the airplane tickets, but they offer just continuously lies and they rob you. They should not be let to sell this kind of services. Someone should get aware about these practices. We feel very down after our experience with this small and greedy company, and we didn't believe such practice still exist in America.

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I purchased 2 flight tickets from this website and only received a confirmation email and no tickets. I called them since my flight was in 3 days and still had no tickets. The connection was terrible 3 representatives hung up on me. When I finally was able to talk to someone they said that rate wasn't available and they were only able to book one of us on that flight. The representative said he could get me on that same flight if I paid an upgrade of $360+ (which means that there were still seats on the flight) I told him I couldn't pay that and wouldn't give them more money since they were already scamming me from my original purchase. I asked for them to refund my card. He stated that their sales are non-refundable and if I didn't pay the additional money I would lose my original payment plus be charged a $50 cancelation fee. I asked for a supervisor since I was not canceling the flight they were not giving me what I booked. I was told that he would not transfer me to a supervisor because they would tell me the same thing. I kept insisting on a supervisor and he went on to say that they were very busy and declining my call. After going back and forth with the representative he hung up on me and nothing was resolved.

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Unfortunately, we had a similar experience, not so bad as yours but we must make the system aware about these scammers. You can write in the below website a review and explain everything happened.

https://www.trustpilot.com/evaluate/bestticketfare.com?stars=1

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Phone:
+1 (877) 915-1786 0 0
+1 (888) 405-4451 0 0
+1 (866) 830-5039 0 0
+1 (888) 703-0328 0 0
+1 (877) 289-0215 0 0
+1 (888) 405-4451 0 0
+1 (833) 228-5672 0 0
+1 (888) 538-4086 0 0

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