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[email protected] Reports & Reviews (3)

- North Port, FL, USA

Affirm loan company has contacted me by email for a payment of $32. Every couple days I get an email telling me how late the payment is. It was due July 4, 2024. This loan is for a loan from a company called BYLT Basics. I called BYLT Basics and they have no record of a purchase from me. I called Affirm and they cannot find any information about this loan. I gave them my email address, name, and phone number. They did not want the loan number. Then they asked for more personal information, but I did not give them anything else.

- Metairie, LA, USA

I began to receive emails from affirm billing stating that I owed an initial payment in the amount of $109.11 towards my loan with Affirm. I did not open an account with Affirm. When I attempted to login, it states there is no account affiliated with my phone number and I am unable to reset or gain access to this account using the email where the initial bill was sent. The initial email was received on April 17, 2023. On April 20,2023, I called the customer service line. I was initially told there was nothing they could do about this situation. When I persisted, I was eventually connected to a manager. The manager took my name, statement, phone number where she could reach me for follow-up and email where the bill was being sent. I refused to give further personal information although I was asked to do so. The manager stated she would place the account on hold while the company investigated and that I would receive no further requests for payment during the investigation. I asked for a received a confirmation email from affirm after this phone call ( re: _00D3t2RA6B._5007V2MGtOR:ref) Not only I have continued to receive these emails asking for a payment in the amount of $109.11, but I am now receiving notifications that this overdue account will soon affect my credit score. I have sent a follow-up email to [email protected] asking for someone to reach out to me for an explanation. I am concerned that this fraudulent charge is not being taken seriously.

Trying to get bike rack, could not reach anyone, got suspicious, did not give information and cancel. They trying to change me for nothing and didn’t receive anything.

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