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Affirm-billing@affirm.com Reports & Reviews (3)

- North Port, FL, USA • Jul 15, 2024
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Affirm loan company has contacted me by email for a payment of $32. Every couple days I get an email telling me how late the payment is. It was due July 4, 2024. This loan is for a loan from a company called BYLT Basics. I called BYLT Basics and they have no record of a purchase from me. I called Affirm and they cannot find any information about this loan. I gave them my email address, name, and phone number. They did not want the loan number. Then they asked for more personal information, but I did not give them anything else.

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- Metairie, LA, USA
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I began to receive emails from affirm billing stating that I owed an initial payment in the amount of $109.11 towards my loan with Affirm. I did not open an account with Affirm. When I attempted to login, it states there is no account affiliated with my phone number and I am unable to reset or gain access to this account using the email where the initial bill was sent. The initial email was received on April 17, 2023. On April 20,2023, I called the customer service line. I was initially told there was nothing they could do about this situation. When I persisted, I was eventually connected to a manager. The manager took my name, statement, phone number where she could reach me for follow-up and email where the bill was being sent. I refused to give further personal information although I was asked to do so. The manager stated she would place the account on hold while the company investigated and that I would receive no further requests for payment during the investigation. I asked for a received a confirmation email from affirm after this phone call ( re: _00D3t2RA6B._5007V2MGtOR:ref) Not only I have continued to receive these emails asking for a payment in the amount of $109.11, but I am now receiving notifications that this overdue account will soon affect my credit score. I have sent a follow-up email to customercare@affirm.com asking for someone to reach out to me for an explanation. I am concerned that this fraudulent charge is not being taken seriously.

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Trying to get bike rack, could not reach anyone, got suspicious, did not give information and cancel. They trying to change me for nothing and didn’t receive anything.

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