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Unauthorized Charges

Unauthorized Charges Reports & Reviews – Page 5 (129)

- Daytona Beach, FL, USA
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They have an ad on Facebook. I ordered the product and then at the end of the order, it read that the cost would be $19.99 and then I got an email from my credit card that they charged me $198.78. I immediately called them (5 minutes after i placed the order) and tried to cancel since they overcharged me. They said it was too late and they can’t cancel the order. when I got my credit card statement, they charged me $198.78 and an additional charge of $49.68. As soon as I received the product, i never opened it, and sent it back after them giving me the run around that i needed a return authorization number. The product was returned on Jan 30th and they still hadn’t credited my account. I called them today 3/6/2023 and she told me that they hadn’t received the product back. I told her they are a fraudulent company that preys on people. Then she said in order to process my refund i needed my USPS tracking number. After giving her the number she said that that they had received the product back. Then she wanted to charge me a restocking fee, which is no where in their refund policy. After arguing with her for quite some time, she agreed to give me a full refund. I would like you to be aware of this awful company so other people aren’t taken advantage of their illegal billing practices. Thank you -

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- Brooksville, FL, USA
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Sending unordered, unwanted, poor quality items and taking payments from bank account.  Cannot contact them.  Others with similar problems as noted online.

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- Chili, WI, USA
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They were advertising for keto weight loss on social media using "shark tank." as a backer. I signed up for a deal where they would send 5 bottles of product for $59. But - they charged me almost $200. They then again sent out a shipment one month later and charged my card! All it says on the packaging slip is

Fulfillment Center

PO Box 7000

Smyrma, TN 37167

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- Tampa, FL, USA
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I lost my remote control and I was trying to download an app that I could use as a remote control for my TV next thing I know I get $2.95 taken out of my credit card and also an email saying that they're charging me $39.95 every month

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- Weston, MO, USA
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Sold inappropriate amount of pills. sent 4 batches of 5 bottles of pills. each bottle had 30 pills suppose to take 1 pill a day. ended up being 600 pills sent over 4 months and paid for upfront. it takes 600 days to take these pills. a total miss use of product and advance payment. Refuses to take pills back, packages unopened. Im 70 years old and I did not sign up for 600 days of diet pills. I might not live that long.

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- Bennington, NE, USA
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I initially ordered what was listed as 3 bottles for $39.99 and was charged $199.99 and received 5 bottles a month later. When I called customer service, was told that I must have click a wrong option. A month later received another 5 bottles and charged $100 for more bottles that I did not order. Called customer service again and was told that it was a “monthly subscription” WHICH I DID NOT SIGN UP FOR. I intended for a $39.99 purchase treat has now cost $300 and turmoil for a product that doesn’t work.

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I ordered vitamins from this company ONE time. They continued to take money out of my account the following month. I have been in contact with their “customer service” who said they could not submit a refund (even if I returned the product) except for the delivery which is $38.99. Well they said (via emails that I have) there was a problem with my bank card used so they would have to issue an e-check within 7-10 business days. It has now been 2 full weeks and I have contacted them again. Now they have to investigate if a check was issued & I need to kindly wait 3-5 more business days.

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They are a Vitamin company.

They sell most of there products online.

I paid them. They sent the product out. I ended up not wanting the product. I followed there instructions. To return the product. They never gave me my money back. I have sent them the pictures of the product. The confirmation through USPS that is was delivered to them. They continue to say it has not been confirmed. So, I still have not received my money back. 

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I purchased some Keto Gummies from Biolyfe and they auto sent another order. On the day I received the order (11/17/2022) I called them and cancelled the order. The following day (11/18/2022, I returned the entire order ($199.98) and called them back with the tracking number. The tracking number showed that they received the item on 11/25/2022 at 6:17 pm. I started a dispute with my credit card company, and they initially refunded my credit card, but then it was reversed when Biolyfe lied and said I had not returned the product. I contacted [email protected] and provided the proof of the returned product and this is what they wrote back (see below). I responded to them again, but this is ridiculous. I have neither the product or the refund, since they have 100% of the returned product, but they lied to my credit card company and said the product was not returned.

Hello,

Thank you for reaching out to customer service! Your account has been cancelled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refunds and will continue resolving this matter directly with your bank.

Thank you,

Customer Support

(866) 338-3597

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I was told I'd received a call and agreed to a 14-day free trial, followed by monthly credit card deductions of $36.92

I did not receive a phone call and never agreed to sign up for this. I certainly would not have given them a credit card number.

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I was asked to provide my card information. Customer service would refuse to give me any information about the company and why they were charging me all they wanted was my card information to cancel the transaction.

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Scanned a bar to pay another bill and hit continue and put in credit card info thinking it would be my other bill but was this scam. They want to charge my credit card monthly and I have been trying to contact them to cancel but can't get in touch with anyone.

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The link showed up on Facebook to try a product without any commitments. The elderly individual who saw it thought it would be a good way to assist with losing weight. What she did not realize was she could not use the items due to other medications. When I discovered that she was being charged monthly for 3 months for the amount of 199.98, we called immediately to cancel and determine how to send the items back completely unopened. They refused to take 2 months worth back but said they would take the most recent one as long as it was unopened. They further stated she would get the full refund put back into her account when it was returned. After returning the items and not getting a refund 7 days after the items arrived we called. They proceeded to state that they had to send an e-check via email and would not arrive for another 7-10 business days. They they said that she would be docked $50 for restocking fees, even though we were assured numerous times that she would get a full refund. While talking to customer support they hung up twice and would not connect us with a supervisor or the billing department. This is a scam due to them providing misinformation constantly and praying on individuals who do not see the fine print. Also due to having to jump threw hoops just to make contact with them and then being lied to numerous times. Their customers support base is definitely not in the USA and I am very concerned about the e-check being another way to charge individual not to mention the delay in refunding has strained her budget immensely. This company has no integrity and demonstrated this through the 28 days it took to get them to even state that it would be another 7-10 business days before the e-check comes which again was not what we were originally told.

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I was charged for unasked for product. When I tried to call, the message stayed press 9 for a representative; upon pressing 9 I got an invalid entry error message and was hung up on.

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I received the product, but don’t remember ordering, it showed on my credit card papers so I assumed I ordered....I should have known, there was no paperwork about the product or company at all in the package. I tried the product and decided it was not what was supposedly advertised, as I had to look the product up online & see the shadiness of this product and how many people have been scammed. There is do definitive website for the product I received, and I had to call a 1-866 # to stop them from automatically charging my credit card, which I did not authorize. When you call it is a very generic call system & when you do get a human it sounds like a telemarketing situation in the background. They wouldn’t give me the whole mailing address, instead giving several options to try not to refund your $, ie: refund smaller amount if you just keep the product vs returning & paying for shipping. They start out low with saying they’ll refund your product(but you have to pay to return) obviously because they want your money, if you stay on with them for longer they will come back with a higher refund number(you keep the product saying it will be cheaper for you). The girl I was on with put me on hold, but what she didn’t know was I could still hear her, she was laughing and typing, then figured out she didn’t actually put me on hold. When she got back with me she still tried to push low money back. I was on for quite some time to eventually get half of my $169 back, even though it’s supposedly 100% money back guaranteed!! DO NOT fall for this scam!! I can’t believe this happened to me. Make sure you contact your credit card company to let them know, you may have to cancel & get a new card issued.

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Order was placed on 12/29, paid through online prepaid platform zip pay, transaction was approved however digistore24 states payment didn't go through and zip pay stated they received the money. I've contacted this company multiple times via email however one will take the time to look into the transaction. Yet I'm at a loss of $159.13, after reading reviews online... digistore24 has stolen money from several people or have attempted to fraud their banking account.

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Bought on Facebook ad, used debit, somehow they linked it to my PayPal which I did not want to pay with. Two weeks later my debit was hacked with multiple charges through PayPal which I have not used in 5 years. Made multiple charges using my debit, discovered and called the vendor charges were made to and bank, many calls, paperwork, had to get a new card, all the hassles. Deleted my PayPal account. Researched after that almost everyone who bought from them has been scammed in some way.

Never received the item either.

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Ordered product, additional product was added, complained, he said " you did not un-click the box" "I can give you discount on product" that I did not order.

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Ordered an item and a box was checked for a monthly fee. I did not see until I clicked complete. Immediately reached out to them several times to cancel that and they did not and 6 days later they charged my credit card. Been emailing and calling since 1/3/23 with no response.

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I noticed a charge on my account from hotel chocolat in the united kingdom when i live in the us, I contacted my bank they told them I made a phone charge which is bull, I would never call the UK for chocolat, There a bunch of liars and thieves, this is a horrible company to do that, I contacted them and gave them the info they even asked for the charge on my account, I showed them the charge and they still wont give me my money back, Do not use this company, they lie and steal your money without your permission,

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