Sign in  

Unauthorized Charges

Sharing is caring! Having problems with Unauthorized Charges? Use ScamPulse to make a complaint

Unauthorized Charges Reports & Reviews (115)

- Chesapeake, VA, USA • Jul 03, 2023
Report

Received email confirming an online order was placed from Choice Brands Direct for 5 bottles of Choice CBD gummies for $199.88 at 4:02pm on 6/23/23. I did not place this order and I have never ordered anything from this company before or visited their website. I also was asleep at the time the order was placed! I called the company at 5:30pm that evening to inform them of the fraudulent order and to receive a refund. The man I spoke with told me I would receive a refund and the order was cancelled. He could not provide any information about how the order was placed. Reviewing the companies background online shows they have a poor reputation for shady and fraudulent business practices. I received an email on 6/27/23 stating the order placed had shipped! I sent an email in response to the companies customer service email address informing them the order was cancelled, and of the above information. No response was received. I called the company again yesterday, 6/30/23 and according to "notes" documented by the man I spoke with on 6/23/23, I told him to only cancel future subscription orders. But to still receive the current order and I did not request a refund; entirely untrue! That is when I knew this company, is the one who stole my identity and initiated the fraud and charge on my debit card. I decided to take further action, contacted my bank and filed a police report as well as a complaint with the FTC and the DOJ. I was VERY CLEAR with the man I spoke with on 6/23/23 that this order is fraudulent. I also clearly demanded an immediate refund, stated I did not want or have ever used CBD gummies. This company needs to be stopped! They are illegally obtaining citizens personal and private banking information and placing fraudulent orders without their permission! Their website does not list an address or contact information. Tampa, FL is where the shipping label for the package was created. The man I spoke with said I will have to return the package of CBD gummies to get a refund and as soon as they receive the gummies back from me they will issue the refund to me. I called the company again today and I will send the CBD gummies back to them, which they told me to write return to sender on the label on the package, with an RMA# (Return Merchandise Authorization) and then call customer service back in 3 weeks to see if they received the package and then I can get my refund. This is a total scam they have running here and there are many people reporting this happening to them. Someone needs to do something about this!

Useful
+1
Reply
- Winston Salem, NC, USA • Jul 01, 2023
Report

They stole my name, my address, and had my credit card information. I've never heard of this company.

First, I got two separate charges on a credit card I don't use for $199 each. I called and reported the fraud to Citibank. They stopped the charges and sent me a new credit card. The scammer emailed me a receipt of my payment for an order I never placed.

Today I received five bottles of supplement pills in a package with my address on it.

Useful
+1
Reply
- Cincinnati, OH, USA • Jun 30, 2023
Report

I ordered Keto Gummies but not Bio Pure Cleanse for 20.00. My MC was charged 199.99 and 59.99, two separate charges. It is under the name Dynamix Medical on my MC. Customer Support has this phone number 888-589-7860, but is not available in this area. Email to [email protected] has gone unanswered. I want to return the unopened product as well as the unused opened product as it is a gummie form of cider vinegar.

When ordering their product the order goes thru without an opportunity to cancel the order which is usual with every online order I have ever placed.

Very poor business practices as well as poor product. This is a scam, false advertising.

Useful
+2
Reply
- Tallahassee, FL, USA • Jun 27, 2023
Report

I saw an advertisement online for ACE KETO Gummies. I clicked an order form and my Apple iPhone automatically uploaded my debit card information. I thought I clicked the "back" button but accidentally clicked the "submit order" button. When I saw the email verifying my order and how much I was charged, I immediately contacted the customer service email address not-authorizing diusbursement and asking to cancel the order.

I received no follow-up. The following day, I received an email noting that my order was received. I contacted customer service (Asia) and was told that I could not cancel the order because it was already with the shipping and receiving office. I told them that was impossible and I wanted to cancel the order and have my refund issued immediately. Customer Service indicated this could not be done over the phone. I asked to be transferred to the office that processed the purchase or the office responsible for shipping. I was told that the third-party could not do this. I continued to insist that the order be cancelled and my funds reimbursed. I was offered a variety of discounts and free shipping. I rejected these offers. I was told that when the purchase was received, I could return it immediately for a complete reimbursement.

The item was received within a few days. Without opening the item, I took the unsealed package to the U.S. Post Office and mailed it, at my expense back to the address from which it was sent (which was the address I was given for returns). The post office verified the item was received in Tampa, Florida within 3 days.

I followed up by email and received no response. A few days later, I received an email indicating the item was received and I would have to wait 2-3 weeks for reimbursement because the item had to be inspected and restocked. I was not informed of any restocking or other fees. Almost 17 days later, I followed up by phone (Asia). I was told the item was still being processed, I would not get a refund for several more days. I was put on hold. The call was disconnected. I called again. I was informed there was no one else I could speak to besides customer service. I was informed there was a restocking fee of 5$ per item (which would amount to over 25$ on unwanted merchandise. I explained that this was unacceptable, never mentioned in the online advertisement or any of my contacts with customer service. I was told they could not waive the restocking fee. I explained that they were obligated to waive the restocking fee as it amounted to 10% of the total fee. I explained that if I ordered more than $250 worth of merchandise, the restocking fee could potentially be higher than the total of the amount intentionally purchased and returned. Further, I explained there was no need for the inspection and restocking to take 2-3 weeks as I never opened, used or even viewed the received item. I returned the item unopened in its original packaging. The "inspector" would only have to open the package, identify its receipt and restock it at no expense.

I advised Customer Service that due to lack of communication by email or by phone, and lack of a timely response, I wanted to make a complaint with the company in Tampa. I was not provided this option.

I was put on hold for an extensive period of time. Then, I was advised that Customer Service could, in fact, waive the restocking fee and issue a reimbursement "within 2-5 business days." I indicated I wanted the entire amount reimbursed or I was filing a complaint against the Florida Company. I was assured the funds would be sent back to my Visa Debit Card. I explained that since the funds were inappropriately taken from my Visa Debit Card, I was forced to cancel my debit card in an attempt to cancel/stop payment before the items were shipped. While unsuccessful in stopping the transaction, I did obtain a new debit card. Ace Keto Customer Service said they would reimburse all funds to my bank account. I am unsure how their customer service in Asia obtained access to my bank account but this is another hallmark of fraud that concerns me.

I asked customer service to immediately reimburse me $259.00 American to me and to provide the contact information for Ace Keto in Florida. My search for this company has not turned up any information. I suspect I am out $259.00 or more and anticipate receiving solicitations and other fraudulent contact from this company.

Useful
+1
Reply
- Eustis, FL, USA • Jun 27, 2023
Report

I was just finishing up my walk with my dog and I went to check my Sweatcoins from my steps and To get additional sweat coins you can watch videos which are advertisement and you get extra rewards. There was the advertisement of divinity labs keto gummies. And that they were the well known KETO GUMMIES COMPANY on shark tank and that they were also the ones Oprah Winfrey and other famous stars were endorsing. They were running a special of buy 2 bottles get one free at $59.99 and I went to go ahead with the purchase, with free shipping, at the amount of $59.99. As they proceeded with my process of purchasing the next page that came up on my phone, was a total different price of $259.87 and I freaked out. I immediately looked for a phone number and started calling constantly with no prevail. I contacted my credit card company and shut my account off and then I finally found a email and told them that I didn't approve this purchase and they said it was confirmed and for me to call customer service the package was on its way. I was furious and did some intense research and sadly saw what was happening to so many other customer's and that they were also being investigated by F.B.I When my package arrived, I gave back to UPS with Return To Sender and I have not heard back from company nor has my credit card been credited, I'm waiting for a decision from the fraud department and I'm not sure what the results will be. What a expensive nightmare!! I'm disabled and was trying a fairly resonable special on losing weight to help me with my joints and flexibility while rehabilitating I have not been able to work for a long time now and I receive SSID and have many more important bills that need to be taken care of. Please help ??

 

Useful
+1
Reply
- Conowingo, MD, USA • Jun 23, 2023
Report

Received shipment which was not requested 2 bottles of BioPure Keto Gummies. Facebook ad said it was supported by Shark Tank. Product did not work.

Useful
Reply
- Deale, MD, USA • Jun 22, 2023
Report

Received credit card notification of two separate charges from Optix Medical. I never placed any orders with this company. I never received any confirmation email of any order. When I called them I was told it was too late to cancel order ( which I never made in the first place) but I could refuse package. I would have to call them back for a RMA.

When package arrived it had NO return address or other identifier such as a brand name. They offered for me to keep "the product" for $89, I don't even know what it is!

It appears to me that they were just hoping I wouldn't notice charge and or go ahead and keep product when offered at lower price.

When I search address it appears to be a UPS office in Florida.

Useful
+2
Reply
- Holland, MI, USA • Jun 20, 2023
Report

the ad said you get a free knee sleeve,only pay shipping, then they started taking 37.57 a mo. frommy acct. for 2 mo.,i called in may for the charge of april when i saw my charge and they still charged me in may agai so i had to call again, they said that it was a subscription that i didnt read small print,there was never a small print,so i called again they said i was unsubscribed already,yhey will not refund my money,the knee sleeve was very cheap not a one size fits all, just a cheap sleeve,and no way to return it

Useful
Reply
- Phoenix, AZ, USA • Jun 08, 2023
Report

ordered a health product. Decided it was not a good fit for me and declined to reorder. BUT THEY AUTHOMATICALLY REORDERED FOR ME AND REFUASE TO RETURN MY MONEY/

Useful
+1
Reply
• Jun 07, 2023
Report

My mother has poor vision and of course was looking for a weight supplement and thought she was getting a bottle. To her surprise a bag of 6 bottles appeared with no packing slip, and no information whatsoever to contact these fraudsters. Sadly I had to spend almost 2 weeks trying to find them and thankfully this site existed and contained the needed information so ty everyone for reporting. I beg her to not shop online without asking for help but when she's tired she'll just buy something thinking no big deal. God only knows how much this will cost her on her limited income. You people should be ashamed of yourselves you low life losers.
Scammed my 74 yr old Mother

Useful
+1
Reply
- Madison, AL, USA • Jun 07, 2023
Report

Company posted one price $69.00 on item but switched to $259 total when I completed order. I tried to stop it with credit card company but order had to be processed. I returned items on May 8, 2023 and company said on multiple attempts but money has not been refunded to my credit card. I also have a dispute with the credit card company as well.

Useful
+1
Reply
- Elmwood Park, IL, USA • Jun 07, 2023
Report

Attempted to purchase gummies from said company and a checkout I was charged for an additional $199. I attempted to stop payment with negative results and the month later I noticed another charge for $199 that I did not authorize. Gotten contact with customer service barely spoke English and said they would cancel my membership and would refund me 50% of the last order that I did not place and made no mention about the first order that I did never receive. Scam through and through try to collect information while talking to me

Useful
Reply
- Fort Smith, AR, USA • Jun 05, 2023
Report

Said a Walmart gift card survey was filed which I did not I’m quite aware of that scam and said info was obtained that way and took 155.87 off my debit card

Useful
Reply
- Alamogordo, NM, USA • May 31, 2023
Report

I ordered the product on the website but when the charge occurred it was more than advertised so I tried in vain to cancel the order both with the company and with my credit card. After assurance that the fraudulent charge would be invalidated, my bank opted to honor the charge because the company, Rapid Keto, claimed that I did not properly return the product when in fact I sent it back unopened and did not accept delivery. They now have a fully unopened and returned product while I am still paying 198.78 plus interest. This is apparently an ongoing scam that has been successfully perpetrated against may unwarry consumers. This is wrong and should be stopped immediately.

Useful
Reply
- Buckley, WA, USA • May 31, 2023
Report

I made a purchase online for stupid Keto gummies. I was looking for a weight loss boost. I made a one time purchase for $59.00 for a supposedly “3 month supply” which I did receive. However I was charged a month later for $169.00 for another “3 month supply” claiming that it was in the fine print that I would be subscribing to an auto debit for this amount unless I personally called and cancelled. In no way was this ever stated on the website nor any email that I had received. It also was $110 MORE then what I had originally purchased! Also why would I ever agree to an auto subscription monthly for a 3 month supply!!? The product didn’t work either!! I was trying it out once!!!

Useful
+3
Reply
- Medford, NJ, USA • May 30, 2023
Report

Gummies were advertised for $35 so I ordered one bottle, at least that is what I thought. Instead 5 bottles arrived and I was charged $199.99. Nowhere in the advertisement did it indicate that I was ordering more than one bottle nor did it indicate anywhere that this would be a recurring order. When I tried to cancel it, there was no way to do so. Another 5 bottles with another charge of $199.99 happened the next month and the only way to stop it was to cancel my credit card.

Useful
+2
Reply
• May 29, 2023
Report

Had ordered Primal Collagen for $39.00 and received &199.00 worth. Managed to get this account cancelled. Next thing I know. I received 5 Bottles of Keto+ ACV AdvancedWeightLoss Formula. I called several numbers and when I mentioned cancelling acct, they hung up on me. This too was $199.00. I never got an email for this order. I ended up cancelling the credit card used. This is a big scam and needs to be stopped
Keto +ACV Gummy Advanced Weight Loss Formula

Useful
+2
Reply
- Redford, MI, USA • May 25, 2023
Report

Offer for 2 free bottles of CHOICE CBD GUMMIES made on 5/23 via Social Media with 100% Satisfaction Guaranteed. Clicked on Information wanted button and did not proceed until 5/24. After reading and asking for free bottles, a credit card was required to satisfy subsequent 1 month orders if satisfied. After info completed with credit card, and choosing to review, another page appeared saying my order was not complete yet and an offer to sell an additional product appeared. Only a Confirm button was on the page and I never pressed it because I did not want the original 2 free bottles and this additional product. Charge authorization was posted to my bank credit card before I could completely read the page with a cryptic name. 3-1:2 hours later, received an Order Confirmation email that stated bottles of CHOICE CBD GUMMIES were ordered, when any order was never confirmed, for a charge of $199.88, stating the transaction would appear on my billing statement as the same cryptic one that was posted to my charge card. Contacted the Customer Service phone number immediately to tell them I had never placed the order, it didn't match the offer I had received and not confirmed, and wanted it cancelled and refunded immediately. Told it had shipped from their fulfillment center and could not be cancelled, but they could cancel my account and subscription, which I never made. They would not provide a company name, and claimed that their fulfillment house in Tampa had already shipped the order, despite the Confirmation Order stating I would be notified when the item was shipped.

24 hours later on 5/25, I received an email that 5 bottles of CHOICE CBD GUMMIES had just been shipped When looking at USPS

website it confirmed they had only been notified a shipping label had been created and they were awaiting a package. Besides sending an email the evening of 5/24 to customer service restating our earlier conversation and my request to cancel the order, no reply had yet to be received by mid 5/25 afternoon. Since they falsely told me it had already shipped on 5/24, I re-contacted the customer service number to cancel the order since the fulfillment center had not delivered an order to USPS yet. Was told they had. I repeated that I did not want the order and wanted to return it under their 100% satisfaction policy. They tried to offer increasing amounts of discounts for further shipments for my inconvenience at least four times despite my telling them I did not want any of their products They placed me on hold to get information on returning the items they said had shipped. I was given a PO Box number in Tampa with a zip code along with an RMA number to write on the outside of the box. When I pressed for a company name for the return shipment, they finally told me to address it to the product name. They didn't even ask me to place my name and address inside the box. When I asked for a prepaid shipment label they stated I had to pay shipping (on the order I didn't place). I asked for all of the information given to me in our conversation to be emailed to me, and that would stay on the phone until I received it. I was told they (Customer Service) could only request that the email he sent by another party, and that I should look for an email in 48 hours. The agent named Aya also told me my refund would only start to be processed 3 weeks after receiving my return.

I am disputing the charge with my bank because I don't trust I would ever receive a refund and will not accept their processing delays. I also fear they will continue to send products and continue billing for them as others have reported, so I will also ask my bank for a new credit card number if they cannot block further charges.

I could tell that both of my calls to Customer Service were to homes because of background family noise.)

Useful
+1
Reply
- Menifee, CA, USA • May 18, 2023
Report

Ordered one bottle for $39, they sent 5 for $199 then put me on auto pay each month. Called the phone number, leave message only, no call back. Complete scam

Useful
+2
Reply
- Phoenix, AZ, USA • May 18, 2023
Report

On May 11, I responded to an ad via social media for Keto Vitamins which took me to a landing page where I placed an order for ONE bottle of vitamins for around $30. I distinctly remember ordering only ONE BOTTLE because I just wanted to try them out. I saw nothing weird about the transaction total and went on with my life. A few days later I looked closer at the confirmation email I received that listed for FIVE BOTTLES for a total of $199.88, which was charged to my credit card. I did not authorize THIS charge. I was only purchasing one bottle. I tried to call the number and the voicemail is full. I emailed the email with no response. The web site isn't real. I did receive five bottles but there is no return info on the product I received. I believe they trick people by saying that I ordered ONE order of FIVE BOTTLES --- although that was not listed on the original sale and the price absolutely WAS NOT $200. There is only a PO BOX on the label and the same basic receipt I received in my email. I also have no way to know that I haven't been slammed into a weird subscription.... I have alerted my credit card company about this transaction. I am just not sure how to proceed from here, but wanted to alert you about this company's shady practices. The attached file is of the receipt, I am not sure if it's loading properly. Thank you.

Useful
Reply
Check fields!

Report Unauthorized Charges


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Unauthorized Charges Contacts

Unauthorized Charges associated photos:


If you know any contact information for Unauthorized Charges, help other victims by adding it!

Add new contacts
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New