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Unauthorized Charges

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Unauthorized Charges Reports & Reviews (127)

- Rochelle, IL, USA
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I received a text a few wks ago about this weight loss aid. I tried to receive her by text as that was the communication I had from her about it, but she didn't respond. I received package of the product & sent it back at my post office on Sept 1st with markings all over it to credit my account & I did not open it. They took out $119.99 in August from my bank debt card then when I received my Sept bank statement there was another charge of $239.99. I called them immediately & the guy said they could only refund me $33.00. I said oh no that won't work. I went to bank & got another card & reported this fraud to them. The total they have taken from my account is $359.98 I had not received another package in Sept. but they again took our even more money. Incredible I need help in obtaining my money returned to my account. The scammer used a friend's text to reach me about this weight loss aid, plus taking money from my account 2 times.

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- Mabank, TX, USA
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On 6/10/23 I ordered Bio Pure Keto Gummies from a Garth Brooks/Trisha Yearwood pop up ad on Facebook. The offer was buy one for $39.95 and get one free. I did not agree to a subscription or auto shipment for the future. I received 2 bottles in June, July, August and Sept.

I never got a confirmation email or notification of a pending shipment. There was never an enclosed receipt or packing slip. The USPS label and tracking number had no identifying information regarding who was shipping the product.

I never saw a credit card charge for $39.95 or any charge related to Keto Gummies. I tried calling the number on the bottle, 888 589-7860. It is not a working number. I spent hours on line trying to figure out where Bio Pure Keto Gummies came from with no succuss.

Yesterday, I found a working number on the ScamPulse.com Scam Tracker site. I called 855 380-3268 and found I was overcharged for the first bottle and also charged for the "free" bottle, $119.99 per month. According to the customer service rep, there is a very small box that is checked that signs you up for continuing shipments. I was expected to find and uncheck the tiny box. This is very deceptive.

The states associated with Bio Pure, Optix Medical and Dynamix Medical are FL, AZ and WY.

The first charge of $119.99 was made by Optix Medical. The last three were made by Dynamix Medical.

After several most unpleasant conversations and emails, my account was cancelled and I was refunded for the September shipment only, "as a special courtesy."

This appears to be a very common practice with this company. Not being able to identify where the product is coming from makes it almost impossible to research and cancel. I would be happy to help in any way I can to stop these deceptive and fraudulent companies.

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- Jacksonville, FL, USA
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Tried the product voluntarily. Paid them with credit card and received product. They included a second product which I did not order.

Two weeks later I get billed about double what the trial cost and received a second pkg in the mail with no identifying information and no packing list. Now disputing that charge through my card’s legal team.

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- New York, NY, USA
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Their website offered 2 bottles of their KetoBites ACV gummies for the price of one in August 2023, but they charged my credit card account with the price of 2. After my call to them disputing the charge they gave me a $50.00 discount. It was a one-time purchase. To my surprise, I saw a recurring charge on my account for $129.99 on 9/11/23 from their "official" co. Optic Med tel. 855-380-3268 WY. I never authorized a recurring charge. By the way, the gummies made me sick, dizzy, and vomiting for 2 days.

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- Mckinney, TX, USA
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I was placing an order but decided to cancel. The order processed anyway. I received the product and sent it back to the company (SelfAssure) and was told a refund was processed, The rep told me this was done on 08/29 so I contacted my bank and was told that there is nothing posted to my account, I contacted the company back and explained that my bank checked all transactions for the year, They see the original purchase but no refund has been posted. I offered to send a copy of my bank statements but was advised that they issued a refund and nothing else could be done,

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- Cape Coral, FL, USA
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This scammer accessed my credit card, but was declined twice, and I was alerted by my credit card company. I have no knowledge who this is, nor did I purchase anything ffrom them. When I called the number that my credit card company told me it was coming from, I only got a message that no one is available and to leave a message. I have called several times and still no response or call back to my message that I left. This has caused me to have to replace my MasterCard due to their attempted fraudulent access. I have noticed that other people have written the same complaint for the same amount of money in the amount of $39.95 attempted or succeeded at being taken from their accounts.

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June after an advertisement on Facebook about the product I decided to try and order $64 worth with the CBC gummies( to be delivered once)My credit card was charged $129, I called them and they gave me back $60, I told them please do not send me anything else and do not use my card anymore. Well as August 1 my card was charged $129 twice, I called them they try to use the same technique send me some of the money to my account, I said I want to full amount because I did not order anything and had told them do not use my card. I spoke to 3 different agents, one would hang up and I would call again and another one would answer the phone.

They told me as the products arrive to send back to them and they would give a refund. I do not want the supplement snd anyways never got anything. My money was take from the card on August 1. Today is August 30.

I really appreciate your help mostly I would like to help other people do not trust them. They are dishonest.

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I ordered Keto gummies, but not the Bio Pure Cleanse. Gummie order should have been the special by one get two free. Instead I was billed for a total of 6 bottles of gummies and 2 bottles of the Bio Pure Cleanse which I never ordered. There is no way to contact these people to cancel this order which I have not received, and I am now concerned that this is a scam.

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I signed up for what I thought was a free compression socks after pay only shipping $6.99 and later discovered additional unauthorized and/or unexpected charge to my credit card for additional amounts of $37.57 I call and complain many times and they hung up on me multiple times. Finally, I was able to get through to someone and while they canceled future charges, they refused to refund the original unauthorized charge.

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I purchased a product from another vendor and got a bill from this vendor (Ace Keto Gummies) when I called I was duped into thinking this was the site I originally purchased from. After I received 2 bills on my card for 2 different products from 2 different places, I immediately called Ace Keto for a full refund. They stated that I would need to receive merchandise and call them to initiate a refund process. After receiving the product, I called and got an RMA number for my refund. I was originally charged 199.88 on my Visa card, then given a 100.00 credit on my card, at this point I was due 99.88 for my refund. I returned all 5 unopened bottles of product and was then told to call back in 2 weeks to process the refund after they received the returned products ( 6-21-23 ). On 7-5-23, I called, and they verified that they received the products, and then I was told they would initiate the return process and gave me a confirmation number and told me it would take 7 to 10 days for the refund to show up on my credit account. On 7-10-23 I checked my account and saw I received 74.88 credit, 25.00 short of what I was owed. I called and was told at that time, and only that at that time, that i was being charged a 25.00 restocking fee, and then told it was a sanitation fee for the 5 bottles. I told them that I did not order those bottles and that I also had to pay for the return postage and I should not be charged anything for returning something that I did not order. I informed the person that this was a scam and I wanted to talk to a supervisor and then she hung up on me. I have registered a complaint for my reimbursement with my credit card provider and want to register a complaint with the BBB. I was always under the impression that I would get a full refund. Hope this helps to prevent others from losing to a "sanitation fee".

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The person of interest in this fraud crime hacked my debit card and started making fraudulent purchases with it without my permission. My mom woke me up at 1:45am this morning to ask me about the purchases and I said no because I didn't make those purchases. We have alerted our bank about the fraudulent activity. The fraudulent money was coming out of my checking account using my debit card. The fraudulent purchases were coming out of my checking account. We had to transfer all of the remaining money to savings and only left $1.00 in the current account just to keep the person of interest in this crime from trying to get more money. The bank put a fraud alert on my checking account in case if something like this ever happened so we are guessing the person of interest in this crime removed the fraud alert and started to make fraudulent purchases when my mom gets text alerts every time I make a purchase and in this case the purchases were hardwood floors or something like that when I didn't even make those purchases. This is the second time this year that this has happened to me. We have already reported the person of interest in this crime to the FTC and the FBI so they are going to be contacting the criminal or the person of interest in this crime. I did my job by reporting the crime and reporting the person of interest in this crime. The person that committed this crime needs to be caught and locked up for the rest of their life for conspiracy to commit fraud which is a Class A felony in the state of Alabama. We want the person of interest in this crime to be sentenced to life without the possibility of parole because that is what my family and I feel like that the person of interest in this crime deserves. I have already given suspect information to the FTC and the FBI so those two companies are going to be contacting the suspect that did this. My family and I have a pretty good idea of who did this.

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- Taunton, MA, USA
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Purchase knee brace for paid $6.95 and then this month was billed for $37.95 to my credit card. I am contacting my bank to dispute and refund.

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- Chesapeake, VA, USA
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Received email confirming an online order was placed from Choice Brands Direct for 5 bottles of Choice CBD gummies for $199.88 at 4:02pm on 6/23/23. I did not place this order and I have never ordered anything from this company before or visited their website. I also was asleep at the time the order was placed! I called the company at 5:30pm that evening to inform them of the fraudulent order and to receive a refund. The man I spoke with told me I would receive a refund and the order was cancelled. He could not provide any information about how the order was placed. Reviewing the companies background online shows they have a poor reputation for shady and fraudulent business practices. I received an email on 6/27/23 stating the order placed had shipped! I sent an email in response to the companies customer service email address informing them the order was cancelled, and of the above information. No response was received. I called the company again yesterday, 6/30/23 and according to "notes" documented by the man I spoke with on 6/23/23, I told him to only cancel future subscription orders. But to still receive the current order and I did not request a refund; entirely untrue! That is when I knew this company, is the one who stole my identity and initiated the fraud and charge on my debit card. I decided to take further action, contacted my bank and filed a police report as well as a complaint with the FTC and the DOJ. I was VERY CLEAR with the man I spoke with on 6/23/23 that this order is fraudulent. I also clearly demanded an immediate refund, stated I did not want or have ever used CBD gummies. This company needs to be stopped! They are illegally obtaining citizens personal and private banking information and placing fraudulent orders without their permission! Their website does not list an address or contact information. Tampa, FL is where the shipping label for the package was created. The man I spoke with said I will have to return the package of CBD gummies to get a refund and as soon as they receive the gummies back from me they will issue the refund to me. I called the company again today and I will send the CBD gummies back to them, which they told me to write return to sender on the label on the package, with an RMA# (Return Merchandise Authorization) and then call customer service back in 3 weeks to see if they received the package and then I can get my refund. This is a total scam they have running here and there are many people reporting this happening to them. Someone needs to do something about this!

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- Winston Salem, NC, USA
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They stole my name, my address, and had my credit card information. I've never heard of this company.

First, I got two separate charges on a credit card I don't use for $199 each. I called and reported the fraud to Citibank. They stopped the charges and sent me a new credit card. The scammer emailed me a receipt of my payment for an order I never placed.

Today I received five bottles of supplement pills in a package with my address on it.

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- Cincinnati, OH, USA
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I ordered Keto Gummies but not Bio Pure Cleanse for 20.00. My MC was charged 199.99 and 59.99, two separate charges. It is under the name Dynamix Medical on my MC. Customer Support has this phone number 888-589-7860, but is not available in this area. Email to [email protected] has gone unanswered. I want to return the unopened product as well as the unused opened product as it is a gummie form of cider vinegar.

When ordering their product the order goes thru without an opportunity to cancel the order which is usual with every online order I have ever placed.

Very poor business practices as well as poor product. This is a scam, false advertising.

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- Tallahassee, FL, USA
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I saw an advertisement online for ACE KETO Gummies. I clicked an order form and my Apple iPhone automatically uploaded my debit card information. I thought I clicked the "back" button but accidentally clicked the "submit order" button. When I saw the email verifying my order and how much I was charged, I immediately contacted the customer service email address not-authorizing diusbursement and asking to cancel the order.

I received no follow-up. The following day, I received an email noting that my order was received. I contacted customer service (Asia) and was told that I could not cancel the order because it was already with the shipping and receiving office. I told them that was impossible and I wanted to cancel the order and have my refund issued immediately. Customer Service indicated this could not be done over the phone. I asked to be transferred to the office that processed the purchase or the office responsible for shipping. I was told that the third-party could not do this. I continued to insist that the order be cancelled and my funds reimbursed. I was offered a variety of discounts and free shipping. I rejected these offers. I was told that when the purchase was received, I could return it immediately for a complete reimbursement.

The item was received within a few days. Without opening the item, I took the unsealed package to the U.S. Post Office and mailed it, at my expense back to the address from which it was sent (which was the address I was given for returns). The post office verified the item was received in Tampa, Florida within 3 days.

I followed up by email and received no response. A few days later, I received an email indicating the item was received and I would have to wait 2-3 weeks for reimbursement because the item had to be inspected and restocked. I was not informed of any restocking or other fees. Almost 17 days later, I followed up by phone (Asia). I was told the item was still being processed, I would not get a refund for several more days. I was put on hold. The call was disconnected. I called again. I was informed there was no one else I could speak to besides customer service. I was informed there was a restocking fee of 5$ per item (which would amount to over 25$ on unwanted merchandise. I explained that this was unacceptable, never mentioned in the online advertisement or any of my contacts with customer service. I was told they could not waive the restocking fee. I explained that they were obligated to waive the restocking fee as it amounted to 10% of the total fee. I explained that if I ordered more than $250 worth of merchandise, the restocking fee could potentially be higher than the total of the amount intentionally purchased and returned. Further, I explained there was no need for the inspection and restocking to take 2-3 weeks as I never opened, used or even viewed the received item. I returned the item unopened in its original packaging. The "inspector" would only have to open the package, identify its receipt and restock it at no expense.

I advised Customer Service that due to lack of communication by email or by phone, and lack of a timely response, I wanted to make a complaint with the company in Tampa. I was not provided this option.

I was put on hold for an extensive period of time. Then, I was advised that Customer Service could, in fact, waive the restocking fee and issue a reimbursement "within 2-5 business days." I indicated I wanted the entire amount reimbursed or I was filing a complaint against the Florida Company. I was assured the funds would be sent back to my Visa Debit Card. I explained that since the funds were inappropriately taken from my Visa Debit Card, I was forced to cancel my debit card in an attempt to cancel/stop payment before the items were shipped. While unsuccessful in stopping the transaction, I did obtain a new debit card. Ace Keto Customer Service said they would reimburse all funds to my bank account. I am unsure how their customer service in Asia obtained access to my bank account but this is another hallmark of fraud that concerns me.

I asked customer service to immediately reimburse me $259.00 American to me and to provide the contact information for Ace Keto in Florida. My search for this company has not turned up any information. I suspect I am out $259.00 or more and anticipate receiving solicitations and other fraudulent contact from this company.

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- Eustis, FL, USA
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I was just finishing up my walk with my dog and I went to check my Sweatcoins from my steps and To get additional sweat coins you can watch videos which are advertisement and you get extra rewards. There was the advertisement of divinity labs keto gummies. And that they were the well known KETO GUMMIES COMPANY on shark tank and that they were also the ones Oprah Winfrey and other famous stars were endorsing. They were running a special of buy 2 bottles get one free at $59.99 and I went to go ahead with the purchase, with free shipping, at the amount of $59.99. As they proceeded with my process of purchasing the next page that came up on my phone, was a total different price of $259.87 and I freaked out. I immediately looked for a phone number and started calling constantly with no prevail. I contacted my credit card company and shut my account off and then I finally found a email and told them that I didn't approve this purchase and they said it was confirmed and for me to call customer service the package was on its way. I was furious and did some intense research and sadly saw what was happening to so many other customer's and that they were also being investigated by F.B.I When my package arrived, I gave back to UPS with Return To Sender and I have not heard back from company nor has my credit card been credited, I'm waiting for a decision from the fraud department and I'm not sure what the results will be. What a expensive nightmare!! I'm disabled and was trying a fairly resonable special on losing weight to help me with my joints and flexibility while rehabilitating I have not been able to work for a long time now and I receive SSID and have many more important bills that need to be taken care of. Please help ??

 

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- Conowingo, MD, USA
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Received shipment which was not requested 2 bottles of BioPure Keto Gummies. Facebook ad said it was supported by Shark Tank. Product did not work.

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- Deale, MD, USA
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Received credit card notification of two separate charges from Optix Medical. I never placed any orders with this company. I never received any confirmation email of any order. When I called them I was told it was too late to cancel order ( which I never made in the first place) but I could refuse package. I would have to call them back for a RMA.

When package arrived it had NO return address or other identifier such as a brand name. They offered for me to keep "the product" for $89, I don't even know what it is!

It appears to me that they were just hoping I wouldn't notice charge and or go ahead and keep product when offered at lower price.

When I search address it appears to be a UPS office in Florida.

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- Holland, MI, USA
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the ad said you get a free knee sleeve,only pay shipping, then they started taking 37.57 a mo. frommy acct. for 2 mo.,i called in may for the charge of april when i saw my charge and they still charged me in may agai so i had to call again, they said that it was a subscription that i didnt read small print,there was never a small print,so i called again they said i was unsubscribed already,yhey will not refund my money,the knee sleeve was very cheap not a one size fits all, just a cheap sleeve,and no way to return it

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