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Unauthorized Charges

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Unauthorized Charges Reports & Reviews (115)

- Ooltewah, TN, USA • Mar 22, 2024
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Ordered what I thought was 1 bottle - they shipped me 5 and charged me 199.88. Called to return - they said I could ship back unopened at my expense and be refunded the 199.88 but 3 weeks after they received them, I still have no refund, so I called, and they said they were received open and no refund due - which is a lie!

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- Leesburg, FL, USA • Jan 23, 2024
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They debited my account for 94.55 for merchandise I have never ordered. I don’t know this company nor ever ordered from them. Someone got my debit card info and debitied the amount above. I have tried to reach out to the company over and over via phone ( left messages ) and through there website via email. No response from them.

I canceled my card and put a complaint into debit card company.

But how can they get my private information and take that much money from me?

Where can I go and what can I do to recover this amount of money back!

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- Old Bridge, NJ, USA • Jan 18, 2024
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I had place an order for the spray splash foam Dec 27th using my paypal account as payment. I received confirmation # and I also received a second confirmation# with a charge of $42.63 for additional items that I didn't order. I have repeatedly sent messages to the company have not received any response back. I did receive my orginal order for $ 26.55

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- Little Ferry, NJ, USA • Jan 10, 2024
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Advertisement was misleading originally it stated you buy 2 bottles and get 3 bottles free around $30. I then called Destiny at (877) 786-6408 in Florida. Their CS Dept. discounted $100 from original charge $199.99. Each bottle contains 30 gummies. Recommended taking 1-2 gummies 3 times a day, which means 6 gummies/day (6 × 30 = 180 gummies/month) 5 bottles × 30 gummies = 180 gummies so you can see I was previously charged $199.99 for 1 month supply of these Keto gummies. This is a definitely a scam. What cause me to realize this as I check the bottle and it contains mostly Apple Cider Vinegar with some calcium and magnesium which I'm already taking. I can use apple cedar vinegar in my juice for approx. $1.40. I'm writing this so other victims don't get trapped with these Destiny Keto+ ACV gummies. Thank you for your kind attention, ***** *****. Cell ###-###-####

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- Virginia Beach, VA, USA • Jan 10, 2024
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The add was a pop-up during a game online. The information seemed reasonable, but the credit card for $56.00 did not process. Later received a fraud alert from the credit card for $169.00. Cancelled the card. Received a text offering additional 25% off to finish the order.

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- Ontario, NY, USA • Dec 18, 2023
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I ordered 1 bottle of the weight-loss gummies for $39.99. They sent me 6 bottles and charged my credit card $239.99. I then received a second shipment at $239.99. When I called to return it they said I had subscribed and they would only give me $100 something. I said "no. I had not subscribed." and I wanted my full amount back. They sent me 2 refunds of $119.99 each with a statement that it may take up to 10 days to appear on my statement. The first charge was from Revital med on October 22. On Nov 20 I was charged $239.99. both from RevitalMed (888-551-7669 Simi Valley, California) and another $239.99 from the AsureProducts, Delaware. Total charges = 719.97. Minus the $39.99 for the bottle that I ordered = $679.98 of which I am supposedly to receive $239.98 back. This = a loss of $440.00. I will contact my bank tomorrow AM to report and see what can be done to prevent further charges (Today is Sunday.) Thank you for the opportunity to report this matter.

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- Palm Coast, FL, USA • Nov 15, 2023
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Scammer purported to being mail person for credit card company. Attempted to collect money for unpaid credit card debt.

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- Northbridge, MA, USA • Oct 18, 2023
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Advertising Ace Keto Gummies on Facebook. When clicked said bottle was $30. Attempted to by 1 bottle, had additional pop ups that attempted to click out of and thought completed purchase of one bottle. Never received a confirmation of purchase or receipt of any kind and assumed the purchase didn't go through. When received credit card statement called credit card to dispute the difference and pricing. When received package had multiple bottles and another product did not ask for. Also called the company number on the statement. They stated it was $30 a bottle x5 and I had agreed to that as well as extra product that popped up. Nothing they could do I can return for refund. They also stated they could not send me a receipt I didn't receive and that was a glitch and nothing they could do. I requested refund, received information and sent back as instructed and would get refund in 4-6 weeks after they received. The credit card month later said they had backup that I agreed to the purchase price but as I was waiting for the credit from return didn't continue the dispute. emailed company when more than month went by and no refund but month later still no response or refund. I again called credit card to reopen and sent in all the backup showing they received return but am now being told because they didn't receive within month of original complaint nothing they can do so now I have no product and no refund.

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- Rochelle, IL, USA • Oct 06, 2023
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I received a text a few wks ago about this weight loss aid. I tried to receive her by text as that was the communication I had from her about it, but she didn't respond. I received package of the product & sent it back at my post office on Sept 1st with markings all over it to credit my account & I did not open it. They took out $119.99 in August from my bank debt card then when I received my Sept bank statement there was another charge of $239.99. I called them immediately & the guy said they could only refund me $33.00. I said oh no that won't work. I went to bank & got another card & reported this fraud to them. The total they have taken from my account is $359.98 I had not received another package in Sept. but they again took our even more money. Incredible I need help in obtaining my money returned to my account. The scammer used a friend's text to reach me about this weight loss aid, plus taking money from my account 2 times.

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- Mabank, TX, USA • Sep 22, 2023
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On 6/10/23 I ordered Bio Pure Keto Gummies from a Garth Brooks/Trisha Yearwood pop up ad on Facebook. The offer was buy one for $39.95 and get one free. I did not agree to a subscription or auto shipment for the future. I received 2 bottles in June, July, August and Sept.

I never got a confirmation email or notification of a pending shipment. There was never an enclosed receipt or packing slip. The USPS label and tracking number had no identifying information regarding who was shipping the product.

I never saw a credit card charge for $39.95 or any charge related to Keto Gummies. I tried calling the number on the bottle, 888 589-7860. It is not a working number. I spent hours on line trying to figure out where Bio Pure Keto Gummies came from with no succuss.

Yesterday, I found a working number on the ScamPulse.com Scam Tracker site. I called 855 380-3268 and found I was overcharged for the first bottle and also charged for the "free" bottle, $119.99 per month. According to the customer service rep, there is a very small box that is checked that signs you up for continuing shipments. I was expected to find and uncheck the tiny box. This is very deceptive.

The states associated with Bio Pure, Optix Medical and Dynamix Medical are FL, AZ and WY.

The first charge of $119.99 was made by Optix Medical. The last three were made by Dynamix Medical.

After several most unpleasant conversations and emails, my account was cancelled and I was refunded for the September shipment only, "as a special courtesy."

This appears to be a very common practice with this company. Not being able to identify where the product is coming from makes it almost impossible to research and cancel. I would be happy to help in any way I can to stop these deceptive and fraudulent companies.

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- Jacksonville, FL, USA • Sep 21, 2023
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Tried the product voluntarily. Paid them with credit card and received product. They included a second product which I did not order.

Two weeks later I get billed about double what the trial cost and received a second pkg in the mail with no identifying information and no packing list. Now disputing that charge through my card’s legal team.

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- New York, NY, USA • Sep 21, 2023
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Their website offered 2 bottles of their KetoBites ACV gummies for the price of one in August 2023, but they charged my credit card account with the price of 2. After my call to them disputing the charge they gave me a $50.00 discount. It was a one-time purchase. To my surprise, I saw a recurring charge on my account for $129.99 on 9/11/23 from their "official" co. Optic Med tel. 855-380-3268 WY. I never authorized a recurring charge. By the way, the gummies made me sick, dizzy, and vomiting for 2 days.

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- Mckinney, TX, USA • Sep 20, 2023
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I was placing an order but decided to cancel. The order processed anyway. I received the product and sent it back to the company (SelfAssure) and was told a refund was processed, The rep told me this was done on 08/29 so I contacted my bank and was told that there is nothing posted to my account, I contacted the company back and explained that my bank checked all transactions for the year, They see the original purchase but no refund has been posted. I offered to send a copy of my bank statements but was advised that they issued a refund and nothing else could be done,

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- Cape Coral, FL, USA • Sep 08, 2023
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This scammer accessed my credit card, but was declined twice, and I was alerted by my credit card company. I have no knowledge who this is, nor did I purchase anything ffrom them. When I called the number that my credit card company told me it was coming from, I only got a message that no one is available and to leave a message. I have called several times and still no response or call back to my message that I left. This has caused me to have to replace my MasterCard due to their attempted fraudulent access. I have noticed that other people have written the same complaint for the same amount of money in the amount of $39.95 attempted or succeeded at being taken from their accounts.

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• Aug 31, 2023
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June after an advertisement on Facebook about the product I decided to try and order $64 worth with the CBC gummies( to be delivered once)My credit card was charged $129, I called them and they gave me back $60, I told them please do not send me anything else and do not use my card anymore. Well as August 1 my card was charged $129 twice, I called them they try to use the same technique send me some of the money to my account, I said I want to full amount because I did not order anything and had told them do not use my card. I spoke to 3 different agents, one would hang up and I would call again and another one would answer the phone.

They told me as the products arrive to send back to them and they would give a refund. I do not want the supplement snd anyways never got anything. My money was take from the card on August 1. Today is August 30.

I really appreciate your help mostly I would like to help other people do not trust them. They are dishonest.

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• Aug 16, 2023
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I ordered Keto gummies, but not the Bio Pure Cleanse. Gummie order should have been the special by one get two free. Instead I was billed for a total of 6 bottles of gummies and 2 bottles of the Bio Pure Cleanse which I never ordered. There is no way to contact these people to cancel this order which I have not received, and I am now concerned that this is a scam.

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• Jul 20, 2023
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I signed up for what I thought was a free compression socks after pay only shipping $6.99 and later discovered additional unauthorized and/or unexpected charge to my credit card for additional amounts of $37.57 I call and complain many times and they hung up on me multiple times. Finally, I was able to get through to someone and while they canceled future charges, they refused to refund the original unauthorized charge.

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• Jul 11, 2023
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I purchased a product from another vendor and got a bill from this vendor (Ace Keto Gummies) when I called I was duped into thinking this was the site I originally purchased from. After I received 2 bills on my card for 2 different products from 2 different places, I immediately called Ace Keto for a full refund. They stated that I would need to receive merchandise and call them to initiate a refund process. After receiving the product, I called and got an RMA number for my refund. I was originally charged 199.88 on my Visa card, then given a 100.00 credit on my card, at this point I was due 99.88 for my refund. I returned all 5 unopened bottles of product and was then told to call back in 2 weeks to process the refund after they received the returned products ( 6-21-23 ). On 7-5-23, I called, and they verified that they received the products, and then I was told they would initiate the return process and gave me a confirmation number and told me it would take 7 to 10 days for the refund to show up on my credit account. On 7-10-23 I checked my account and saw I received 74.88 credit, 25.00 short of what I was owed. I called and was told at that time, and only that at that time, that i was being charged a 25.00 restocking fee, and then told it was a sanitation fee for the 5 bottles. I told them that I did not order those bottles and that I also had to pay for the return postage and I should not be charged anything for returning something that I did not order. I informed the person that this was a scam and I wanted to talk to a supervisor and then she hung up on me. I have registered a complaint for my reimbursement with my credit card provider and want to register a complaint with the BBB. I was always under the impression that I would get a full refund. Hope this helps to prevent others from losing to a "sanitation fee".

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• Jul 05, 2023
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The person of interest in this fraud crime hacked my debit card and started making fraudulent purchases with it without my permission. My mom woke me up at 1:45am this morning to ask me about the purchases and I said no because I didn't make those purchases. We have alerted our bank about the fraudulent activity. The fraudulent money was coming out of my checking account using my debit card. The fraudulent purchases were coming out of my checking account. We had to transfer all of the remaining money to savings and only left $1.00 in the current account just to keep the person of interest in this crime from trying to get more money. The bank put a fraud alert on my checking account in case if something like this ever happened so we are guessing the person of interest in this crime removed the fraud alert and started to make fraudulent purchases when my mom gets text alerts every time I make a purchase and in this case the purchases were hardwood floors or something like that when I didn't even make those purchases. This is the second time this year that this has happened to me. We have already reported the person of interest in this crime to the FTC and the FBI so they are going to be contacting the criminal or the person of interest in this crime. I did my job by reporting the crime and reporting the person of interest in this crime. The person that committed this crime needs to be caught and locked up for the rest of their life for conspiracy to commit fraud which is a Class A felony in the state of Alabama. We want the person of interest in this crime to be sentenced to life without the possibility of parole because that is what my family and I feel like that the person of interest in this crime deserves. I have already given suspect information to the FTC and the FBI so those two companies are going to be contacting the suspect that did this. My family and I have a pretty good idea of who did this.

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- Taunton, MA, USA • Jul 03, 2023
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Purchase knee brace for paid $6.95 and then this month was billed for $37.95 to my credit card. I am contacting my bank to dispute and refund.

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