[email protected] Reports & Reviews (2)
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SCAMPULSE
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Reported details
Reported details
Eight days after the order I was charged an additional $96.95 per order. I called to cancel and I was told they had alerted me of the additional charge if I didn't call within seven days. There is no record that I can see of that. I was never notified of anything about a 7 day trial. I disputed the charge prior to calling with my bank as the charges were pending. My bank said they could do nothing until the charge went through. I told the representative on the line I was refusing to pay the two charges of $96.95 and I was told by the representative that I was too late as it was the eighth day. I said I would not pay and had contacted my bank that I would file a claim. I asked to talk to a supervisor who said they would cancel 50% of the charge back. I said no and I would file a claim with my bank and I was going to contact the BBB.
Later that day I was sent a message on my phone letting me know the supervisor would give me 100% refund if I call them back. I called the number which went to quick busy and I called the number the bank gave me and it said they are closed on Saturday and Sunday. I called Monday at the number they sent the message from and again quick busy. I called the number my bank gave me and was on hold for what I was told would be 5 minutes and waited 30 minutes where an automated message said they would call later that day unless my call was too late in the day as to which I should call again the next day. I called at 10:30 AM and never got a call back. I called today and I was able to talk to someone and alerted them that I wanted to get a 100% refund as I was informed on a phone message. They asked for my claim # which I gave them and they said no money would come back but they wouldn't give me any further charges. I said no I was told 100% in a call (which I still have on my phone) and I am sending the product back. They said they won't take it back. I said I am sending it anyway and I still want my refund. My bank is looking into it. I told them multiple times that they were scammers the two times that I was able to talk to someone.
I also want to explain that I was charged twice for a shipping cost of the two bottles and the two bottles were sent in the same package. Again two shipping charges for one package.
The add for the product came up on my Word Connect game app as an advertisement. It shows Oprah Winfrey and it seemed legit.