SCAMStacees.com Reports & Reviews (18)
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4520 Danito Ct., Chino, CA 91710, USAWebsite: |
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πππ ππππ πππ πππ πππ CALL +1 8O5 41O 5OO3 for refund
SCAM SCAM SCAM!
junky dress quality, that was too big and will not accept any returns nor provide any refund!
Fake website uses fake delivery device to steal money
Stacees.com refuses refund despite 14-day return policy
SCAM SCAM SCAM!
junky dress quality, that was too big and will not accept any returns nor provide any refund!
STACEES DRESS COMPANY IS A SCAM
I received an email a few days ago that said that the dresses had arrived but couldn't be delivered due to nobody being able to sign for them. My daughters were home all day and had received several Amazon packages, so I checked the Ring camera to see if they missed a delivery. Besides the two Amazon drivers, not a single person appeared on my driveway.
I checked the tracking number, and was surprised to see that it said that package was out for delivery on September 19th in Waukonda, Illinois, and then sent to the Mail Recovery Center . I reached out to Stacees immediately and notified them. They denied sending my packages to Waukonda and told me the issue was out of their hands and I'd have to call USPS.
Over the last few days, I called USPS multiple times and spoke to multiple different employees. I finally spoke to my local office today and was told by the Postmaster that:
1) the shipping label and postage are fake- they did not come from USPS.
2) While my name and address is on the shipping label, the tracking number and barcode list the delivery address as a completely different address in another state.
3) Despite their claims that each dress is handmade in Hong Kong, my package was originally shipped from "Keathers Fottyes, Galvin Drive, Elgin, IL 60124", NOT Stacees. I've been told that is the location of a warehouse.
3) The package only weighed 1 ounce at shipping, which cannot possibly hold 2 dresses.
4) The package cost $6.80 to ship, which is obviously also not the price to ship a package with two Homecoming dresses from Hong Kong.
5) Due to the wrong postage, weight, and the fact that the tracking information and barcode information did not match, the package was flagged as a scam, so it was sent to the Mail Recovery Center and I will never get it back. Stacees has responded to all of my emails with bot-like unprofessional responses. They blackmailed me to delete my negative reviews or they wouldn't give me my money back.
Online Purchase
"If you are not satisfied with the dress you received, we would like to remake a new dress for you at the lowest price $40.00 including shipping. You can choose the same or a different style you like on Stacees.com. As long as its unit price is close to the unit price of the original dress. We will provide free customized services so you will get a beautiful and fit dress. Meanwhile you can keep the original dress you received.
If it is ok, please tell us and then we will be able to confirm the details with you."
"Please allow me to share my idea first, thanks for your time. The returning shipping fee is paid by the customer and as you know, the delivery is unstable. Considering that you need pay extra cost, time and energy, we hope to provide you a better solution, so I have applied our manager to refund you $10 and you keep the dress directly. You can resell it for a profit.
Or we can remake a new dress for you at $30. Do you think this is okay?"
I have told them multiple times I want to return and refund and they are denying me this even though their policy states otherwise.
"Can I return the dress when I receive it?
If you change your mind about the order, please submit the return request within 14 days of receiving the order. Note that these are calendar days, so weekends are also considered. Also, This return period refers to the time frame for submitting your request, as long as you submit it within this time, the processing time is not included. Then we will assist you throughout the process until the issue is resolved to your satisfaction."
"Can I return the dress and have a exchange/alteration?
Unfortunately, we currently don't offer an exchange/alteration service for any items. Please return the order and place a new one.
We suggest our customers take the dress to a local tailor to do the alteration instead of returning to us, which might be quicker.
We also offer limited alteration reimbursement for all dresses, you can contact our after sales department by submitting a ticket."
According to their website policy they do not even allow for people to return items to be custom fit. However, that is what they are trying to get me to do and get more money from in.
Hong Kong Office Information
Company : DIY FASHION LIMITED
Registration Number: 1994949
Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong. (This is not return add
This company makes wedding and bridal dresses . Items received look nothing like on website. Pulling teeth to get returns and want to charge you for shipping and cost of material. Read trustpilot as many many complaints. Happening in uk as well.
Online Retailer Scam
Online retailer scam