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SmartSMO Reports & Reviews (10)

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Our company received a letter along with an invoice for over $1200 in "Google Network Optimization" charges. The attached letter explained that SmartSMO has "...not yet received your remittance for the above account to date. We would be grateful if you could give this matter your early attention....Kindly ignore this letter and accept our apologies if you have already posted the above payment." This was probably the 3rd invoice received over a 8 week period. Luckily one of our employees recognized it as a scam.

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- Bentonville, AR, USA
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Our accounts payable office received a voice mail from this company, referencing an outstanding invoice. We are a state agency, and in order to contract with or pay anyone, there are a number of steps required, including the vendor being an authorized vendor in our system. Contracts must be routed through several areas for approval. The vendor was not in our system, and refused to give details of any transaction. They cited phone calls made to one of my staff, who have zero authority and no way to contract or agree to any services. When I called the company to find out what the invoice was for, all they would do is start in reciting when they spoke to my staff on the phone. I explained to them there is no way for her to approve expenditures or commit to spending anything, and the girl (Julie) just grew increasingly more rude and agitated with me. When I pressed for details of the charges, or for written confirmation of some type of commitment, the subject was changed. We have checks and balances to prevent these types of scams, but I can tell, they are used to getting away with this. Beware!

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Company called our hotel one night, asked for a manager and was directed to one. Manager refused their services but they sent an invoice stating he approved them. This manager is not even a decision maker. The invoice they sent was sloppy and the credit card authorization form they sent was half way hand written.

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- Nevada, IA, USA
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I received a call from this company asking general information about our organization. I then received a follow up call from a Media Manager to confirm our details. I remember at the time telling them that I was not interested in the product.

They say that they sent me a letter in the mail with my login information, but I did not receive this information. However, the individuals that sort the mail may have thrown it away, thinking it was junk mail.

Finally, they sent an invoice for services. The invoice says "Pro Forma" on the top but the words are cut off halfway. The terms and conditions on the bottom are illegible. The invoice was sent directly to the accounting department, who paid the invoice without asking me about it.

When I called the number on the invoice to ask what we were paying for and who requested it, they reminded me of the phone calls, letter, and told me that by paying the invoice we agreed to the services. I don't see anywhere on the invoice that it states that it's merely a quotation and that no services were yet rendered. I take responsibility for our processes that didn't require my approval for payment, but I do think that the invoice is misleading and the process by which we were charged is not ideal.

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- Boston, MA, USA
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I got a letter in the mail on 9/12/18 that contained an access website and login ID and confirmation that my "service" was about to "commence." It told me that I could access the audit report by clicking on the website link and that my service would commence when the payment had been received. It was signed Jaqui Patterson, Content Analyst. On 10/10/18, I then received an invoice via email.

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We received an invoice for "Online monthly service - Google Network Optimization - Incorporating Social Tabulation Synchronous Software Tracking" but no one in the office knew anything about it.

When I checked the "Access at:" website listed on the invoice, it didn't give me any information other than our zipcode. I called the company and they told me they had spoken to the previous assistant (they had specific dates and times) and said they had sent her a letter and they had received the go ahead.

When I inquired as to what the actual service was regarding, they said they handled Social Media Optimization and that they drive our website forward in that regard.

Upon some research, I discovered that their server is located in Russia and they have had several other complaints involved similar invoices.

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Hahaha this one is the funniest complain ever. Seriously Russia? I believe it's just in USA because they can send us real mails.

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- Athens, AL, USA
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My place of business received a fake invoice several months in a row for services that we did not authorize. They did have my name correct but I didn't not authorize nor did we receive services.

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This company sent an invoice to my company with my name listed on the contact. The service is not something that we use and it is not even something that I would be in charge of as the product is marketing based. This is not my area of the company.

I called the phone number listed on the account and received a voicemail message that sounded like a personal home/cell phone voice message. I also used Google Map to view their location and received an image of apartment style buildings. The website is not secure which is odd since they are an online marketing based company (apparently).

I will not pay this company and I want to make sure that others are aware as well.

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Initially our office received an invoice for a product or service that we did not order. A month after that, we received a collection letter and a copy of the invoice. They did have one of our employees names, which they probably just found on our website, but they used a phone number from a different area of campus, that does not belong to the employee they cite on the invoice. They have an unsecure website, which seems odd since they claim to be selling technology solutions. Also, the language in the collection letter is very odd, and seems that it might have been written by a person for whom English is not their native language. I called the number on the invoice and was told the accounting person wasn't in. I told the person on the phone that neither the employee listed on the invoice, nor his supervisor had ordered their services. The person on the phone told me the invoice was a Pro Forma and was sent in case we wanted their services. I told her we hadn't ordered and did not want their services, and she told me she would reverse the invoice.

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