Ordered a STEM CrafterBot from Pookino but never received it after 7 months
I purchased the STEM CrafterBot from Pookino's website (screenfreedays.com) in early October of 2025 for my son's birthday. I spent $49.94.
I reached out to customer service mid-November, as the shipping details still had not populated though I had been sent a tracking number. Customer service replied quickly to say there had been shipping delays (unspecified length), so I chose to wait and hopefully still receive the item.
I emailed customer service again at the end of January 2026, still having not received the item. At that point, they said I should expect the item to ship within 4-6 weeks. It's now April (over 7 months since I first placed the order), and I have not yet received the item.
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Ordered a STEM CrafterBot from Pookino but never received it after 7 months
I reached out to customer service mid-November, as the shipping details still had not populated though I had been sent a tracking number. Customer service replied quickly to say there had been shipping delays (unspecified length), so I chose to wait and hopefully still receive the item.
I emailed customer service again at the end of January 2026, still having not received the item. At that point, they said I should expect the item to ship within 4-6 weeks. It's now April (over 7 months since I first placed the order), and I have not yet received the item.