Philadelphia Baskets Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Philadelphia Baskets, help other victims by adding it!
Scammer's address Bristol, CT, USA
Scammer's email [email protected]
Country United States
Total money lost $206
Type of a scam Online Purchase
Order from basketsphiladelphia.com was completely wrong and they won't refund
The next day, I noticed I received no confirmation, receipt, or tracking number. I them reached out via their chat feature on their website to ensure the order went through, as my card was charged in full. The customer service agent that I spoke to could not find my order because I did not have my order number... I did not have my order number as I was never provided with a receipt or confirmation. I provided my name and the recipient's name. After a few minutes my order was located. The customer service agent provided me with a tracking number and a receipt.
Once the box was received, the recipient video called me to thank me. As he was opening the box I was very confused. Almost nothing that I ordered was there. 4 bottles of pasta sause, apples butter spread, fajita seasoning, a wheel of cheese, a cutting board, serving platter. I was appalled. I specifically asked if the gourmet items that I specifically picked out to put in the order were there. They were not. I also wrote a special message to go with the message. Instead they replaced it with "Dear Person, Enjoy. From, Person". Many items were crushed.
I contacted the Customer Service Team about this at [email protected]. They disregarded many questions like why I did not receive a receipt, where the items I paid extra were and if they weren't available why am I still charged, and why do they write their own messages? They told me they have a policy abut swapping out items and I cannot get a refund if I am not satisfied with the items they swapped. This is my fault for not reading. However, they do not swap like-for-like. They also do not swap each item. They also advertised 6 bottles of Cola in the basket and sent 3.
This was identical to sending them money and them sending whatever they wanted. I am astonished that this is ok. I understand swapping items, but this was sending have of what was advertised and taking my money for extra items and not sending. I do not know what to do.