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Country United States
Victim Location AL 36580, USA
Total money lost $39
Type of a scam Other
Country United States
Victim Location PA 19038, USA
Type of a scam Other
Country United States
Victim Location OH 44129, USA
Type of a scam Other
Victim Location IL 61265, USA
Type of a scam Other
Victim Location KS 66104, USA
Type of a scam Other
Country United States
Victim Location CA 92069, USA
Type of a scam Other
Country United States
Victim Location MA 02346, USA
Total money lost $1,000
Type of a scam Other
Country United States
Victim Location ID 83644, USA
Total money lost $3,000
Type of a scam Other
Country United States
Victim Location TN 37708, USA
Total money lost $1
Type of a scam Other
Country United States
Victim Location WI 53221, USA
Type of a scam Other
Doors were never installed. Had a start date 12/24 And an end date of apparently 1/24.
She found Renewal by Anderson by mail and they also advertise online.
She called the salesman, Evan, that came over while her caregiver, her son, was not home, And gladly scheduled measuring and other details while her son was not there. The salesman pressured her and gave her a sob story about needing money to pay for his wedding out of state, so he needed to sell. He sold her the doors for $33,000 and said he was going to give her a deal in getting these doors for a grand total of $26,500, and told her it was a savings of $10,000.
The salesman told her they were Custom-Made doors, But are only a standard size door That would be able to be purchased at any home improvement store.
The salesman filled out her application for credit through Greensky, And all she did was sign. My grandmother did not know what she was getting into nor signing as she has macular degeneration. She also could not remember all the details as you would expect of any 92-year-old.
After all was said and done, they charged her a partial payment immediately over $10,000.
When I found out about it, I immediately researched Renewal by Anderson. I found on reviews and social media that there were several other claims of similar situations of elders having this done to them. In my opinion this is elder abuse. I have also reached out to the elder abuse hotline and the representative very much agreed. When I contacted the salesman my grandmother was on the phone conferenced in and allowed them to speak with me. When I asked them about this outrageous cost, He just kept trying to ignore me and only spoke to my grandmother about keeping them, asking what's going on. He said he needed to confer with his managers and would get back to me and said they would be able to cancel the doors but charge her 50%, but said they would knock it down to $2,300 to get it resolved quickly. I told them that was unacceptable and and that this was elder abuse. I wanted to speak with the management team and no one ever contacted me back. Finally the salesman called only my grandmother back. Telling her that they would just need an email to cancel the doors and would just charge $2,300. Her and I wrote the email, stating that she wants the order canceled and that she does not owe anything. We did not receive any kind of response. We did contact Greensky for her loan for the doors, they immediately opened up a case and were more than helpful in getting this resolved. Especially when I told them That's the salesman filled out her credit application and everything that happened. Renewal by Anderson finally did refund the partial payment that was charged, never had any communication to us about it. The only way we found out was through Greensky. Who is doing their own investigation against Renewal by Anderson. The Greensky agent we were working with needed all the information so she could relay it to all the higher ups in their corporation.
At the end of all of this, it has only been resolved with the help of Greensky, they took care of it all, closed her account so that she has no balance due.
I believe renewal by Anderson Preys on the elderly and the Young who don't understand cost. I don't want to see this happen to more people. What they did was wrong.
Country United States
Victim Location SC 29841, USA
Total money lost $500
Type of a scam Other
Scammer's address Roseville, CA, USA
Country United States
Victim Location CA 95678, USA
Type of a scam Other
Country United States
Victim Location CA 91321, USA
Total money lost $12
Type of a scam Other
Victim Location KS 66441, USA
Total money lost $41
Type of a scam Other
Victim Location IN 46755, USA
Type of a scam Other
Country United States
Victim Location LA 71040, USA
Type of a scam Other
Victim Location IL 60443, USA
Type of a scam Other
Country United States
Victim Location IL 60104, USA
Total money lost $2,000
Type of a scam Other
Country United States
Victim Location NH 03038, USA
Total money lost $165
Type of a scam Other
Country United States
Victim Location IL 60707, USA
Total money lost $10
Type of a scam Other
I have pictures and proof if needed. Been buying here for a long time this was the only time I kept my receipt and didn’t match the advertised price