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orlenasd.com Reports & Reviews (1)

- Millbrae, CA, USA • Jun 25, 2026
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Ordered 2 pairs of shoes online which website states "free returns within 30 days and 100% guarantee". Upon arrival, the products were of poor quality. When I contacted them via email requesting a prepaid shipping label to return the products for a full refund, they told me I have to pay for the shipping costs for the return and they didn't even provide a shipping address. They warn against returning the products to the address on the original shipping package. I have written numerous emails to them and to date, they have NOT provided a prepaid shipping label to me. On the most recent email, they proposed to issue only a 10% refund and for me to keep their products and dispose of them as I see fit. It is obvious they have NO INTENTIONS of fulfilling their commitment noted on their website "free returns within 30 days and 100% satisfaction guarantee". This vendor is engaging in deceptive business practices and consumers should be warned.

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