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orlenasd.com Reports & Reviews (2)

- Long Beach, NY, USA • Jul 23, 2026
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I ordered a product from their website with a promised delivery within a week. The order was placed, and tracking information was posted on their website; however, the tracking information is fraudulent. After contacting customer service, they provided me with a US Postal Service tracking number, which is equally fraudulent, as the information received predated my order date by a month and tracking information shows no movement of the delivery. I have contacted the company at least 25 times via email asking for a refund and to cancel the order. They respond, never acknowledging my cancellation/refund request, only stating to 'be patient and my package is on its way to me.' They do not answer basic questions and their responses are worthless at best.

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- Millbrae, CA, USA • Jun 25, 2026
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Ordered 2 pairs of shoes online which website states "free returns within 30 days and 100% guarantee". Upon arrival, the products were of poor quality. When I contacted them via email requesting a prepaid shipping label to return the products for a full refund, they told me I have to pay for the shipping costs for the return and they didn't even provide a shipping address. They warn against returning the products to the address on the original shipping package. I have written numerous emails to them and to date, they have NOT provided a prepaid shipping label to me. On the most recent email, they proposed to issue only a 10% refund and for me to keep their products and dispose of them as I see fit. It is obvious they have NO INTENTIONS of fulfilling their commitment noted on their website "free returns within 30 days and 100% satisfaction guarantee". This vendor is engaging in deceptive business practices and consumers should be warned.

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