Online Shopping Reports & Reviews (35)
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SCAMPULSE
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SCAMPULSE
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Total money lost $42
Type of a scam Online Purchase
My package they said 3-5 days delivery and now they aren’t responding
Country United States
Total money lost $59.98
Type of a scam Online Purchase
Scammer's website chevyupholsteryguy.com
Scammer's address Tempe, AZ, USA
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Scammer's website charlotte-vancouver.com
Scammer's address not listed, Vancouver, BC, CAN
Scammer's email [email protected]
Total money lost $202.41
Type of a scam Counterfeit Product
?? Hours:
?? Monday - Friday: 9:00 - 18:00
?? Saturday: 9:00 - 15:00
?? Email: [email protected]
?? Based in Vancouver – Serving with Love
After shopping the site I purchased two items. A dress (The Anabella Elegance Dress) and shoes (Manon - Stylish Heels ). The items were extremely late to be shipped and when questioned about it they responded by email with the following "I completely understand your concern, and I want to assure you that your order is on track for delivery next week—at the latest by the end of the week.
"There has been huge demand for this dress, and we truly appreciate your patience.
We operate from one central warehouse, which allows us to offer a wider selection of styles and efficiently ship across Canada. This also became necessary due to COVID, which led us to transition fully online."
After finally receiving my items they were NOTHING like the pictures that were shown on the site. Instead, they were cheap and poorly made knockoffs that weren't even close to looking like the real thing. The dress was made of nothing more than a curtain. Threads were loose and it was see thru. The shoes on the site showed they were made of leather. The shoes that arrived looked like nothing more than a low cost man made material. The next interaction was an email I sent stating my severe disappointment and the cheap quality. I stated I wanted a refund and gave the requested information as listed on the website. Their return policy reads as follows
In this case, the order must meet the following conditions:
The order still contains all the appropriate parts, components, and packaging as received.
Normal handling of the product is evident; breakage due to careless handling is excluded.
Products for which hygiene is important must be thoroughly cleaned before the return process begins.
The product has been found to be defective immediately upon receipt.
We are entitled to charge the customer for shipping costs.
A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.
How to Return Your Order
If your order meets the above conditions, please follow these steps to initiate the return process:
Send an email to: [email protected]
Include the following details:
Order number
Reason for return request
Photo of the product (in case of breakage or defect)
Customer’s full name
Customer’s address
We will then provide you with the return address. Do not send the return to the sender's address; we will provide the correct return address upon request. The customer is responsible for covering the shipping costs for returning the product.
Cancellation Policy
Right of Cancellation
You have the right to cancel your order within 14 days from the day you or a third party (who is not the carrier) received the goods.
As we work with a fully automated system, orders are processed and shipped as soon as they are placed. Therefore, we cannot stop the shipping process once an order has been dispatched, and a refund will not be possible before the goods are received.
To exercise your right of withdrawal, please inform us via email at [email protected] with a clear declaration of your decision to cancel the order. Cancellation is completed once we receive the returned goods. The cost of returning the goods is borne by the buyer.
Cancellations for Orders in Transit
Since our products are shipped from international suppliers, transit times may vary. If your order has already been shipped, cancellation is not possible. You will need to wait until you receive the package and then proceed with the return process.
To ensure a quick return process, we request that you send us a shipping confirmation once you have dispatched the return.
Refund Process
If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs. The refund will be processed within 14 days from the day we receive the returned goods.
The refund will be issued using the same payment method used for the original transaction unless expressly agreed otherwise. In no case will you be charged additional fees for the refund.
All returns must be sent to our central warehouse at the customer's expense.
For further questions, contact [email protected].
In return the response email stated the following:
Exchanges or returns are, of course, no problem and can always be done within 30 days of receiving your item(s). Please note, as indicated on our website, we do not offer a free return service. We also do not have a department store in Canada — we work solely with our centralized warehouse in China, located near our fabric suppliers and production partners. This setup allows us to maintain strict quality control, fair pricing, and support a more eco-conscious operation, as mentioned on our website.
You can find our full return policy here:
?? Refund Policy
Enclosed is the return form. Since we have only one global warehouse, all returns must be sent there for processing. Returns sent to any other address may be destroyed and will not qualify for a refund.
If a return is inconvenient, we also offer the following alternatives to make things easier and more sustainable:
?? Keep the item(s) and receive a 40% refund of your total order value — no return shipping needed.
?? Choose a completely different product for free, and still keep the original item(s).
These options help us reduce unnecessary CO2 emissions from returns. (As part of our eco promise, we plant a tree for every 3 orders placed ??.)
Nowhere on their site does it state that they do not have a location in Vancouver but says "Based in Vancouver" leading you to believe (with the photo) that this is not the case. It also states that the website states that their main warehouse is in China which under review I found NO evidence of this.
They are holding me responsible for shipping it back to China, in which, I have no faith that I will even receive a refund. Or I can get 40% of the amount of my order (which I still don't believe I'll receive) if I decide not to ship.
I have advised them that I will be making this report.
Country United States
Total money lost $59.98
Type of a scam Online Purchase
ScamPulse.com Notes as provided by the FBI:
WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.
Scammer's website veloura-vancouver.com
Total money lost $198
Type of a scam Online Purchase
Country United States
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Total money lost $23
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Total money lost $28
Type of a scam Online Purchase
Country United States
Total money lost $23
Type of a scam Online Purchase
Scammer's email [email protected]
Total money lost $95
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Total money lost $280
Type of a scam Online Purchase
Country United States
Total money lost $100
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Total money lost $18
Type of a scam Online Purchase
Country United States
Total money lost $30
Type of a scam Online Purchase
Scammer's website latulipeflowers.com
Scammer's address 28985 Golden Lantern - Suite b111, Laguna Beach, CA 92677, USA
Scammer's email [email protected]
Country United States
Total money lost $90
Type of a scam Online Purchase
Scammer's address 2755 Tamiami Trail E, Naples, FL 34112, USA
Country United States
Type of a scam Online Purchase
Scammer's website Seller name Bri00liantu Technology Co.Ltd
Scammer's email [email protected]
Country United States
Total money lost $145
Type of a scam Online Purchase
Bri00liantu Technology Co.Ltd
[email protected]
Scammer's website sneakerzily.com
Scammer's address 532 N. Magnolia Ave #579 Anaheim CA United States, Anaheim, CA 92801, USA
Scammer's email [email protected]
Country United States
Total money lost $184
Type of a scam Counterfeit Product
Scammer's email [email protected]
Country United States
Total money lost $48
Type of a scam Online Purchase