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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (2018)

- Tracy, CA, USA
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Hello. I ordered a costume from this website, and once I saw that it did not match the description I wanted to return it, and I was withing the time frame of their return/refund policy. Not only they charged me more for the tailoring service but also they are not allowing me to return, I have read other reviews afterwards that this site is a scam. They keep offering me to refund 12% or so when the product does not match, it's cheap and the whole costume is not velvet, also charging me for tailoring service when I had nothing tailored. Now they will not accept refund when clearly on their website states that return/refund is okay. Please help me and stop these scammers.

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- Rockville Centre, NY, USA
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I saw ads for pretty Kate Spade bags. SIte looked like Kate Spade Outlets site and was advertised as such. When I went to order it sent me to a page to pay that didn't look like what I would expect for Kate Spade outlet. Product didn't arrive after a month of waiting and these were Christmas gifts ordered at the end of November. I sent numerous requests to track and was told to be patient. Bags arrived at the end of December and they are counterfeit bags. Quality is poor and they were packaged terribly. I've emailed numerous times and "Tiffany Torres" at [email protected] keeps emailing me to keep bags. She just sent me an address in China to return to. I have to pay the shipping and won't get refund until they receive. This is a scam.

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- Shirley, NY, USA
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Online purchase buy 1 get 1 free vacuum. Transaction went thru 12/8/2023 for $38.00 confirmation # 8Lth539T order#1269 tracking #am240421174cn company name:PetersClub. Thank you *********************

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- Brooklyn, NY, USA
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I ordered from this site that I found from a tiktok link. Nothing ever came in the mail and there is no way to follow up on the purchase. My attempts to email them were ignored

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- Bensalem, PA, USA
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Ordered 2 pair of jeans . I was tracking... then all of a sudden everything was just gone

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- Chalfont, PA, USA
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The ad on Instagram was for clothing; I placed the order on 12/31/2023. Almost immediately I received a confirmation from Housshold in the amount of $70.80.

Today I received an email updating me on the status. The only change was my order was in processing. I decided to look at my PayPal account for the charge. I found the charge to Banbain Trade Co., Limited for $84.96 on 12/31/2023; even though my order had not shipped and is as I said before in processing. I have attempted to contact [email protected] several times. The reply is always the same: "Thank you for your email. Please click [contact seller] to consult your question", even though they are the contact seller. I feel foolish for ordering from an Asian company as they seem to use a myriad of company names leaving the consumer without a way to contact the company for a refund.

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- Waynesboro, PA, USA
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I used this site thinking this was jewelry online I purchased online since I had no vehicle and for a birthday. kept the runaround with tracking and such saying it was being delievered then couldnt find it then the product not even showing up . said it would refund but never did said the product would be sent it never was .

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- Greenbelt, MD, USA
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Placed the order and the shop texted me to pay via Cashapp when I indicated I’d rather pay via Zelle as noted on their website. I went thru with the order and the shipping company, Global Prime Shippers, reached out for me to pay a refundable $200 insurance fee for my package to be delivered. That’s not stated on PDCS’s website and in convo with the shop, they let loose they also own the shipping company. Massive scam.

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- North Richland Hills, TX, USA
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Did not recieve item in time. Called number online says not in service. Sent email notification and website inquiries with no response about the item and no tracking number. Tracking number finder on their website is down. Attempte to reach for a refund with no response.

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- Rocky Point, NY, USA
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Purchased a travel bag from site via Facebook. It’s defective. Been trying to get them to respond to my emails since Dec 26, 2023. No phone, no address, no customer service. Selling garbage and then the consumer has no recourse.

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- Winchester, VA, USA
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The website said Jim Shore items going out of business. I ordered one item on November 7, 2023, never received. Contacted vendor they had tracking number that it was delivered. Tracking number was fake.

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- Rockville, MD, USA
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I ordered a beautiful cat sweater from this site. What I received was a cheap, shiny polyester sweatshirt. I contacted them immediately asking for an exchange, and an exchange was not possible for some reason?? First they offered me a 30% discount on my next order and I said no way, I'm not ordering anything again until this is resolved. Well, now, over two months later, "support" has been allegedly contacting the refund department and they have been unable to give me a refund - again, no reason was given. This is a total scam website and I want to ensure others do not fall into this ridiculousness! Thank you so much! *****

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- New York, NY, USA
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I bought a "Cat Scratching Post Cat Christmas Pine Tree" from this website. It promised shipping within 10-15 days. After 15 days, I had no update, so I emailed the support email (which looked to be an Outlook email address... odd). The next day, I got an email about tracking info for the product. It has remained unchanged as "Info Received" from Yanwen shipping. Never got the item and reported it to my credit card company. DO NOT USE!

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- Riverside, CA, USA
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Now that I think about it this company didn't ask for my email just my address and payment info. I went to health-spark online to buy a EMS foot massager . When I finished paying there was no successful payment received no order number. Days went by I did here anything from them, so I contacted them and asked about my order. They replied you have no record of a order. When I emailed them back I told them that they say say I have no order, I told them I have a record my credit card statement where the money was taken out from health-spark. To justify the money they took from me they ask for a order number that was never given to me.

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- Philadelphia, PA, USA
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I paid for a 6 month supply and only received one month. I forgot about the produce after not receiving it and was sent an email that I would be charged for the next 6 month supply. I requested the other 5 months of the produce or my money back and they wouldn't give me either.

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- Dallas, TX, USA
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I submitted an order for an E-bike via the website provided and have not received the product. When attempts have been made to contact the company they have failed. Both the email address and phone number contact for customer support are fraudulent.

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- Athens, PA, USA
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adult size dog beds

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- La Plata, MD, USA
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I have Emailed and contacted multiple times about a item I ordered in October and there has been nothing said and all the comment sections on social media all say that people were scammed and never received there package or a message reply from them

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- Arlington, VA, USA
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The merchant keeps telling me the product was made in Germany, but it was made in China. The first tracking number was in Chinese and showed it was somewhere in Guangdong China. I asked for return because the size was not right and there was fake advertisement. The email reply from the scammer says that I have to pay for the return delivery cost and the address is in Germany, and suggests using over $50 delivery service plus at least $20 insurance. This would cost me more than the jacket I bought and their email shows that there would be no guarantee to get my refund.

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- Piney Point, MD, USA
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Saw an ad on Facebook for watches that you can place an AirTag in. I ordered three as they were for Christmas. I also paid for priority shipping.

I reached out to the company when I did not receive my items. After a few days I got an email that there had been a fire at the warehouse and they would be late with shipping.

I requested a refund as I never received the product and it was now after Christmas. I had to find last minute gifts. I have gotten emails back stating it was on its way and that they would refund 20% which I again asked for a full refund including the costs of priority shipping.

I got the same emails over and over. Once I said I would be contacting my back now they are saying the item has been shipped and they cannot refund me anything.

I started researching the web and there are several articles including a YouTube video talking about the “warehouse fire scam email” and how people never get their merchandise.

Again, i reached out to my back and cancelled my card and am waiting for a new card. They told me that I may not be given my money back that it maybe a loss since I knowingly made the purchase.

The scammers have my name, address, and they had my debit card number.

I got another email this morning saying that the product was shipped and they said I can return their product if I want once received but that’s coming with a 20% restocking fee.

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