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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (1946)

- Clarence Center, NY, USA
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I found the Tumbler Gear website through a seller on Facebook Marketplace ("Ty Bry") who was advertising a Stanley Tumbler. When I messaged the seller for more information, I was sent the link to the website and instructed to order through there. I placed an order on 2/17. Immediately I received an order confirmation. However, on 2/22 I still had not heard any updates on my order, so I reached back out to the original seller on Marketplace. He instructed me to contact Tumbler Gear directly, so I did that. I never got a reply. I did get sent a tracking number on 2/24, but all it says is "USPS is awaiting the item" so there is zero proof that anything has been or will be shipped. The existence of a tracking number means nothing - it could easily be bogus. There are multiple reviews on the Tumbler Gear website of buyers saying they never received their orders and that the merchant would not respond to them. It is a scam. Since 2/24 I messaged the seller on Facebook 3 different times, he stopped responding and blocked me from seeing his profile or continuing to send messages. If he didn't have something to hide, he would not have blocked me.

There is no phone number or email address provided on the Tumbler Gear website. They have an online chat that no one actually responds to. I have had to file disputes with Affirm and American Express to try to get my money refunded.

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- Forest Hills, NY, USA
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This scammer has a website for selling cigarettes and vapes that looks legit. Here are the categories they have on the scammer's site.

CATEGORIES

ACCESSORIES

CIGARETTES

HEATSTICKS

IQOS DEVICES

JUUL Pods & Kits.

As soon as they got my money from Paypal they changed the website name from Smoke-Way to Tobacconear. And the instructions for me to send the money on Paypal as "friends" this way I coudn't get my money back. I later found out that it is not secure to send it as friends. Their information on the website is all fake.

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- Carlisle, PA, USA
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Bought 2 dog beds online. Received no email confirmation of purchase, so i have no way of contacting them. The money did come out of my account though.

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- Chambersburg, PA, USA
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I ordered products from this company and have never received them. I emailed the company twice for an update on my order and have not gotten a response. They have no contact phone number listed to contact them, only an email

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- Woodbridge, VA, USA
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I have reported ro my bank and rhe FTC

On bank statement, note numbers at the end I think case number from bank. Also I have screeenshots of the ad if desired.

KITCHENEXCELLENCEANDAM8666913439

What I shared in local community group and facebook page:

Sharing to help others, sitting here red faced and frustrated as a somewhat intelligent member of society who juat got duped by this AI scam on Instagram.

* So Instagram had a ad earlier this week with a famous person ( Selenna Gomez) saying there were 3000 sets of Le Creuset kitchen pans with a minor defect to give away, we just had to pay for the $9.95 shipping.

* I signed up as I thought I could get these and give away ( local place that collects items for primarily refugees). I did think it was weird they did not email verification, but the $9.95 was deducted, so I was awaiting the pans.

* A few days after ordering, I saw another article about AI tricking people with giveaway scams but again, thought mine was ok since they had only deducted $9.95.

* This morning I awoke to a fraud alert from my bank, they thankfully detected the scam and stopped the transaction and will send me a new card. The same company had tried to deduct $179.

* Anyway, just FYI! Here is an article about the exact scam that I saw on Instagram. I am not sure which celebrity my ad was, I think there was someone else too. And finally, this seemed legit as there were comments from people saying they had received the pans.

* Be wise and careful! :)

********************************************************************** ******* ******* **** ***** ** ****** ****** ***** ***** ****** ** ****** ***** **** ** **** ********************************************************************

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- Front Royal, VA, USA
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I made a purchase online through PayPal. I Exchanged several emails with this scammer. Including reassurance that he wasn’t a scammer which should’ve been my first red flag, but I proceeded with my order. Needless to say money was taken from me and no product was received and now he will not reply to any emails either.. there is no telling how many people has scammed it needs to stop

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- Yonkers, NY, USA
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On January 13, I was at JFK airport at NY Sports Bar. They had a Q-Coded Menu, so I used an app on my iPhone called Q-Code Reader. When I scanned the code, I was directed to a web page that asked me to enter my credit card number to pay for my order. I wasn't immediately suspicious because the last time I was in JFK at a different restaurant, this was exactly the process for ordering and paying for food. I entered my credit card number and immediately knew something was wrong because it directed me to a screen that asked me if I wanted to subscribe to a streaming service for $49.95. I exited the app and deleted it from my phone, believing that my app had somehow been hacked. I called Barclays, holder of my JetBlue card, and said that charge was fraudulent. They were able to remove it but for some reason d-bst.com was able to charge me again and this charge ended up on my card. I am now going through the dispute process with JetBlue - and they actually had a representative from d-bst.com on the phone who said they would not charge me for FUTURE months. I also canceled my credit card and got a replacement. d-bst.com's website just looks like a scam operation to me. It's not clear what they do (although looking them up on a "scam tracker" reveals that they are a talent management agency for the real estate sector), there's placeholder text on the website, and there is no address. They list their location as "Comprehensive Marketing Inc." I've not attempted to contact them by phone or live chat. I would rather not get further involved with their website.

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- Bronx, NY, USA
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They always put out that they’re going out of business or closing or changing the companies name to get people to buy more merchandise that they don’t even have. I ordered stuff back in March 2023 ALMOST A YEAR AGO!! Never received my stuff been fighting with them for almost a year. Eventually was blocked. They advertise these sales for stuff they don’t even have or they just don’t send it out. I hope no one else falls for their false advertising.

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- Mount Vernon, NY, USA
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The website pops up my instagram feed where is closed so they where selling the products discount price

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- Maple Valley, WA, USA
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Horrible- item

Received was fake. Ask for a return label. Mailed it back, refused to refund me. Wouldn’t contact pay pal. Sent multiple emails, was promised refund multiple times, no refund. Contacting US bank to try to get my money as pay pal refuses to help because they are telling me the return label isn’t real.

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- Desert Hot Springs, CA, USA
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Ordered a piece of jewelry from this company in early December 2023. They send a set of cheap stickers ahead as a welcome gift from their office in San Diego,CA. Never received anything else for all of December. Found out after multiple emails to their support from “Sheen” that they had ‘lost’ my item and would resend a replacement. Late January they sent an email with tracking info that my item was out for delivery…in South Carolina. I live in California and promptly alerted them. Sheen responded via email that my package was already delivered to me.

Cut to the chase: this is a scam Chinese company that even goes so far as to use a fake tracking site to show items out for delivery. Luckily my credit union has replaced to money in my account. Be very wary of ordering anything through social media sites.

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- Langhorne, PA, USA
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I ordered an AI robot names Emo from their website on January 6th. When it didn’t arrive, I waited a reasonable amount of time considering it was coming from overseas, I began to worry it got lost. I followed the tracking link to discover the shipment was sent to Hawaii. I think they sent me the wrong link. I e-mailed them, they said they’d resend it, but refused to give me a new tracking link. It is almost two months and all I keep getting is excuses. Still no Emo. I have all e-mails saved, including the original tracking number. The problem on my end is I cannot find the order on any of my cards, so I can’t ask a bank to refund the purchase. :(

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- Annville, PA, USA
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Owala water bottle.. only contact information provided was to email them.. I did multiple times with no response from them.

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- Upper Marlboro, MD, USA
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I saw this company on TikTok and thought I’d order these outfits. I ordered some items and they kept sending generic copy and pasted generic emails. Then they just stopped responding altogether. They won’t provide tracking information or let me know when I’d receive my items. I keep seeing other people having the same issue and this needs to be addressed. They are scamming people.

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- Hanover, PA, USA
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I order from this site on Dec 4 and never got my order or my money back. Everytime I text customer service they say it coming and than all of a sudden now they are saying they had to resend it but that way a month ago. I ask for my money back but they keep saying they can't give it back

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- Englewood, OH, USA
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purchased bunn coffee pot received sun glasses unreal trying to get staighted out keep saying they sent the pot box sizei got was 7" by 2 1/2" sent pictures and tracking #

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- Philadelphia, PA, USA
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I placed an order for a ring. It was supposed to take 10 business days. A month later, only stock computer generated responses to inquiries and no refund issued. The order was never made.

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- Downingtown, PA, USA
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No contact info, no confirmation email

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- Chicago, IL, USA
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Online clothing store. I did not receive the item I purchased. When I reached out to customer service I did not get a reply.

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- Langhorne, PA, USA
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I ordered a little robot named Emo in early January. It was taking a long time so I checked the tracking and it was sent to Hawaii. I live in Pennsylvania. I contacted them again about the mistake and they said they were having it reshipped. It still hasn’t arrived. They keep putting me off, ignoring my request for a refund. I am disputing this with my credit card company.

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