SCAMMyPawArts Reports & Reviews (11)
MyPawArts Contacts
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It appears to be impossible to get through to a person, much less a supervisor.
I am sad this did not work out as I was hoping it would.
The poster preview included my custom poster.
But once the actual poster came, it was not my custom poster.
I contacted the customer support but they wouldn’t help me - they said I got what I ordered. Def confused since I didn’t order the poster they sent - why would I upload a photo of my dog but then not use it in the poster I’m ordering?
I will definitely not being ordering from them again.
Immediately following my purchase, I received a confirmation email with an order number claiming they would notify me when my items are being shipped. That was already red flag #1 since it was a custom order. I was expecting to receive a notification about proofing my items first. Red flag #2: a day or so later I received a "Website is Broken Down" email where the merchant apologized for their website being hacked and that I should place any new orders at this new website (www.mypawarts.net) and that my previous order would still be processed as soon as they figured out the current hacking issue. They even went as far as creating an error page to make it look like the old website had broken. The email was poorly written and that's when I became suspicious. I followed the link to email their "support team" from the body of the email which was still addressed to the supposedly hacked email domain to ask if my order and banking information was protected. I looked through my email just yesterday to see if I received a response and not only did I not have a response, but I had no record of ever sending an email to the old email address. So I just wrote another email and cc'ed myself to ensure I have a copy of all my communication with them.
I dug a little deeper on their website, telephone, location, terms, policies, and it's riddled with typos and what looks like old business aliases. When you call the telephone number, it just rings until you get a generic voicemail box saying "The party you are trying to reach is unavailable. Please leave your message and we will return your call as soon as possible." I feel like such a fool. Needless to say, I reported them to my bank and am currently disputing the charge as I fully believe this merchant has no intention of ever fulfilling my order and is hoping that many other people will fall for the same tactics I did and steal from thousands of innocent people. Please don't fall for this!
And their customer service was beneficial. I received the preview and had some changes, and they corrected it with no hesitance.