Mumu-shop.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Mumu-shop.com, help other victims by adding it!
Scammer's email [email protected]
Country United States
Total money lost $95
Type of a scam Online Purchase
They emailed back asking “did you mean that you get the wrong items?”
My response: I did not receive the correct item. I ordered an expensive dress and received a tiny cheap necklace instead. I am frustrated and disappointed at this point so I would like my money back. I spent around $100 to get a bridesmaids dress for my friend’s wedding and was not happy when I received a random cheap necklace instead that I did not order. If I do not receive my money back soon I am going to take legal action.
Their response: Dear Customer,
Thank you for your email. We apologize for the issue with your recent order. We can understand how frustrating it must be to receive the wrong item.
First and foremost, please allow me to extend my sincerest apologies on behalf of the entire team. We deeply regret any inconvenience caused to you.
To better address this matter, we would appreciate it if you could provide the following information:
Order number:
Product ordered :
Quantity of the items:
Order date:
Shipping address:
Additionally, could you please share a clear photo of the items you received and the packing slip that came with the shipment? This will help us better understand the issue and expedite the resolution process.
Please rest assured that once we have all the necessary information we will investigate this issue immediately.
Again, I apologize for any inconvenience this has caused. Your satisfaction as a customer is of utmost importance to us, and we will do everything we can to rectify this situation.
Looking forward to your response, and we remain committed to resolving this matter to your satisfaction.
Regards
My response: I threw the bag and the necklace away as soon as I got it because I was frustrated, but it was a little silver necklace that had a key on it, I attached a picture that is similar. The bag it came in was very very small and came from china. I’ve attached pictures with all of that information
I included screenshots of email confirmations I had gotten from them. When I sent this email, it said it is undeliverable bc the inbox is full.
Feb 8: Thank you for your purchase.
We need 3-7 days to process the shipment.
You are receiving this email because of an order you placed.
If you have further questions or comments, Please replying to this email: [email protected]
Order Number: #323399
Transaction ID: 240209111150680427
Date Ordered: Thursday 8th February 2024, (PST),
Order Total: 94.99 USD
Order Items:
Show Me Your Mumu Jasmine Halter Maxi Dress ~ Black Luxe Satin X 1
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Best Regards
ONLINE SHOP Support Team