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Mason Official Reports & Reviews (25)

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I also placed an order for canning lids. I just received my order and the lids are not packaged as advertised. The lids were not made in the USA as advertised - they were shipped (on time) from China.

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I had first thought it might be a scam site, but then as I read the info on the site, I felt better. So I ordered what I thought was 12 jars with lids and bands and paid for shipping for 7-12 days. My product orignated in China and I received it yesterday, 24 days after I placed the order. I got one jar, one cheap lid and that's it. I paid total $23.24, but it was advertised as super discount original $69.99 (or something like that). I should have known it was too good to be true.

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- Brunswick, MD, USA
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I went to Mason Official website to order canning lids for regular mouth jars. They have a large disclaimer at the top of the page warning about fraudulent websites selling inferior products from China. The statement continued with saying that they were the offiial site of Mason lids and jars. I selected my lids- the ones on the website had Mason "original quality/sealed freshness" printed on the tops. So I ordered lids from them. I ordered 3 12-packs. When they arrived they are absolutely not what was pictured on the website, and the packaging that each pack of 12 comes in has Chinese characters on it. They also arrived damaged. And they are very inferior to real lids. I have been canning for many years. I am very familiar with real lids. So I tried to contact them, but the email address on their website, [email protected], does not work. I through maybe it was misspelled so I tried [email protected]. And that didn't work either. There is no other contact information on their website. Not even on the packaging that the lids were mailed in- just an address. I registered an account with the website, and the "welcome" email had an email address to contact [email protected]. And of course, after seeing that I realized this was all a scam and they are a very shady "company". I emailed them my complaint about the product. Then they emailed back to end photos, which I did. Then they said they can't see the damage. And of course you can. When I look at the email address, it comes via Zendesk.com, with more Chinese characters. I paid $31.50 total, including shipping (4.99$) and shipping insurance (.52). I want my money back. They are fraudulently selling inferior lids claiming that they are real lids. They look nothing like the website photos.

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- Erie, PA, USA
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This website advertised as the official mason jar website. It described one unit as 12 pieces. With the shortage of mason jars and canning season here, I ordered thinking it was a case of jars, 12 items. I ordered 2 units. When the package arrived it was 2 single jars with rings and lids. They charged $15.99 for one jar. Do not order from mason, ball or any official. They rip you off.

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