SCAMMagal Jewelry Reports & Reviews (32)
Magal Jewelry Contacts
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Buyer beware!
Please email us your order details at [email protected] and we’ll be happy to assist you with your concerns.
Sincerely,
Magal Team
Scam! Never delivered product
Sincerely,
Magal Team
Do NOT Order From Magal Jewelry
We’re sorry to hear about your experience. This is definitely not the standard to expect from us! The product page of this necklace has a description section that tells you all about the (size/dimensions/thickness, etc.). Also, each piece goes through quality checks and is done by the best in the field, so you're assured of the jewelry you order and get. We have already done an exception for you once by providing free-of-cost replacement even though the product sent to you was in perfect condition and there was no Route protection on your order.
As per our policies we have clearly mentioned that it's recommended to purchase (route insurance) and see that on your original order, it was not chosen, hence we won’t be responsible for any damaged package.
We understand such situations may arise and hence have initiated an insurance policy that every customer can purchase at the time of placing the order.
Magal always wants to help and assist customers to the best of our capabilities. And are now hoping for your understanding!
Thank You!
Horrible Company
The type of service (if that’s what you want to call it) offered by Magal is an embarrassment to e-commerce, and an insult to individuals who are honest and trusting.
Hard lesson learned: My husband wanted me to choose a gift for my children to give me for Mother’s Day…I selected a Moonstone beaded necklace with an .11 diamond charm. The package finally arrived and was wrapped and kept as a ‘surprise’ until Mother’s Day.
On May 14th, I unwrapped and opened my necklace…only to see a string of orange and gray beads (not at all the color of the moonstone beads in their website photo), and a GRAY COLORED diamond with a DARK FLAW located at the top of the stone. Of course, I had to hide my dismay.
However, we began emailing (because naturally, no phone number 🙄) 3 days later on May 17th.
For the sake of the reader, I’ll give the short version: NO assistance, NO consideration, NO help, NO exchange. Just formulated, rehearsed responses.
We made it crystal CLEAR that we were not seeking a refund…we were fully aware that we had surpassed that very intentional, very short window. 🙄 All we asked for was a replacement necklace…the SAME EXACT necklace MINUS a gray diamond with a dark flaw.
What was Magal’s response you ask?
NO.
Suffice to say, this company (which boasts about being sustainable and cutting-edge in the industry of conflict-free quality diamonds/jewelry making) is a racket. The RED FLAG 🚩 that should bring fair warning to ALL is their return window. Any company who truly seeks to develop loyal customer service would be willing to back their products and uphold a standard of quality that they verbally indicate.
RUN don’t walk…swiftly far and away from Magal Jewelry.
Bottom line: There’s a plethora of other online companies to purchase special, individualized, non-cookie-cutter jewelry from. Search long and hard, and do your homework.
Don’t be SCAMMED.
Regards~
Kristal G.
I’m deeply sorry to hear about your negative encounter with Magal! Customer satisfaction is our top priority, and truly apologize if you feel that was not demonstrated to you. I assure you of the quality you received plus yours was a March 4th order and our policies have a 14-day return window. I see you contacted
our chat team on the 18th of May, exactly 2 months from the delivery date. But I want you to know that we appreciate your feedback, as it will only help us improve our services in the future. Please send us an email with your order details at [email protected] and I’ll make sure to look into your concerns ASAP.
AVOID THIS COMPANY!
No response on order status---they take your money and disappear!
They make you pay and don’t ship the products!
I asked for cancelation and refund and was ignored.
Do not buy from this vendor!
Necklace TARNISHED & RUSTED
Sincerely,
Maya
never buy on the website magaljewelry.com
Sincerely,
Maya
Country United States
Type of a scam Other
Initial means of contact Not applicable
I root for Magal
Country United States
Type of a scam Online Purchase
Initial means of contact Website
Don’t buy for Magal they take your money and don’t deliver the items you paid for
More detailed story: I placed an order for a gift for my sister. This is the 4th bracelet I purchased so I have been a loyal customer and intended to keep being one. However, the package never arrived. This was 2 months ago. I contacted customer service and explained I didn’t get the package and offered to send the video footage of my outdoor camera as proof I didn’t receive it. THEY SAID IT IS MAGAL’S PROTOCOL TO NOT PROVIDE A REPLACEMENT OR A REFUND NO MATTER WHAT. I have emailed back and forth with customer service for over a month and they have refused to help me in any way. If they offered shipping insurance or different options for carrier I would maybe understand but the USPS is the only option on their US site.
Customer service says they are ‘sorry for the disagreement’ but will not do anything at all to help me because ‘it’s protocol’. So if you don’t receive your package via the only carrier they offer, the USPS, that’s it, sucks for you. Terrible service and business model as I intended to keep being a customer but now I obviously will never purchase anything from Magal ever again and recommend that you don’t either. There are many great brands out there that will actually help you if they don’t deliver the product you pay for so go there instead.
Order never arrived
Avoid this company at all costs. They clearly have no regard for their customers.
Fraying 'High Quality' String
Ridiculous. They are cute but not worth the money. Buy a cheap knock-off and save yourself the money.
Sincerely,
Maya
This is for a diamond pave bracelet that says mama. It was only worn a few times and broke in half yesterday. The word mama in diamonds cracked in half,and now says ma ma. (I have spent thousands of dollars on this website). No customer loyalty. I did repurchase the bracelet since it was a gift. Unlike MAGAL,they will not replace their broken items!
Hey Elissa,
We are very sorry to hear your beautiful jewelry is damaged.
We understand your frustration and want you to enjoy our jewelry to the fullest.
Since it has been 14 days past the items delivery date, unfortunately, we cannot offer free repairs at this time.
We want you to be able to enjoy and experience our jewelry as it should be.
We hope you understand our policy and can work together to resolve this so you can have the proper Magal experience.
Warmest regards,
—
Kelley
Customer Service
DO NOT BUY FROM MAGAL JEWELRY
Bait and click scam
You can find details listed in accessible places on our site so that our customers can read them before deciding to purchase. It is also listed in the Details category of each product page. I’m sorry that you might have missed that. Please reach out to our team at [email protected] so we can work on earning your continued trust!
Thanks for your understanding!
Ordered 2 bracelets from Magaly Jewelry and it came with poor quality
This is complete BS. Do not purchasee from magal. They are scammer with no professional customer service.
Total Scam