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Konami Reports & Reviews (1)

- Santo Domingo Pueblo, NM, USA • Jun 22, 2026
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My eFootball account (User ID: ****************) was hacked. I provided KONAMI support with full ownership proofs, including my official Apple purchase receipts and my original 2023 creation email from My KONAMI. However, they refuse to recover my account or escalate my case simply because I cannot remember a random "Date of Birth" entered during a quick registration process years ago. Their system sent me an automated response telling me to log into MyKONAMI to fix it, completely ignoring that the account is compromised and I cannot log in. It is completely unfair to block a legitimate user who has clear financial and digital evidence. I demand a human supervisor to review my case and restore my account.

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