kelsonvale.com Reports & Reviews (1)
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Order not delivered despite tracking showing delivered
I am inquiring about the status of my order. And the status of delivery from the delivery company. I place this order on May 30th. You guys charge my card. I still have yet to receive my order. I look up the tracking status and it states that it was delivered on July 7th of 2026 at 16:15: 54 seconds.
However, we have a concierge service. Because no delivery person is allowed upstairs into our condo. I am inquiring because no one and our concierge service has signed for the package or have seen the package.
I am highly disappointed in this company. I feel like you guys have stolen my money and I will be inquiring to the Better Business Bureau regarding this situation. Please follow up with me regarding my order.
I have attached the delivery time stamp for your review.