Guest Reservations Reports & Reviews

Guest Reservations Reports & Reviews (8)

- Rush, NY, USA

Scammer's website www.guestreservations.com
Scammer's address CA, USA
Scammer's email [email protected]
Country United States
Victim Location NY 14543, USA
Total money lost $250
Type of a scam Online Purchase

I booked 2 hotel rooms for $200 per room per night. I gave them my personal and credit card info and said "Confirm Purchase", expecting the usual resort fee and taxes. No cost breakdown was available before I clicked to confirm the purchase. I was expecting something in the $500 range with taxes and resort fees. The total billed to my credit card was $794. The website added almost $300 of its own fees in addition to $80 total in resort fees. That's more than it cost to book each room! I called within 20 minutes of booking to dispute and they will refund the room costs, but not the extra fee they charged. I'm working with my credit card company to dispute the charge on that end.

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Initial means of contact Not applicable

www.guestreservations.com/ is a fraudulent website

This website impersonates legitimate hotel website and then charges extortionate surcharges (40% of the total) without revealing these until after the payment has been made. This is a fraudulent operation that should be closed down.

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Type of a scam Online Purchase

This company markets unavailable hotel rooms and charges the full price to your credit card before revealing that the product is sold out. It holds funds over 7 business days. I also now receive spam from 3rd party senders after having my information taken by this site.

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- San Jose, CA, USA

Scammer's website guestreservations.com
Scammer's address Guestreservations.com
Scammer's email [email protected]
Country United States
Victim Location CA 95129, USA
Type of a scam Travel/Vacations

Set up like a hotel reservation site but is a scam and tried to charge credit card for 4x the cost of the room

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DECEPTIVE COMPANY
I booked a room for the quoted $151 and after giving my credit info was confirmed at a price of $226. I immediately called to find out why/how and was told that was the final rate after they added on additional charges. I never saw any additional charges in the process but they told me they were indicated and they have a no cancellation policy so it is too bad for me. I explained that this was deceitful and bordered on fraud but they told me too bad I cannot cancel. BEWARE OF THIS COMPANY ! Unabashedly deceitful and terrible customer service. NEVER AGAIN

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- La Fayette, GA, USA

Scammer's phone 8557249387
Scammer's email [email protected]
Country United States
Victim Location GA 30728, USA
Total money lost $33
Type of a scam Travel/Vacations

This website poses at the direct hotel website. They give you your rate and ask for your payment info. After paying it shows that you were also charged a service fee of at least half of your room total. When you call them they are totally prepared for your argument and questions. I'm sure it's an hourly routine for them. They would not allow me to speak to anyone in a higher position and eventually offered a 10 percent discount, which I'm sure I'll never see. Sorry thieves is what they are, and there are numerous stories stating the same.

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Victim Location 88011
Total money lost $1,000
Type of a scam Travel/Vacations

The website is very misleading. They put Guest Reservations after name of Hotel and that combined with a web site that looks like the hotel website you can make the hotel reservation. I called since it was a wedding group reservation and I asked the young lady about it and she said the wedding party did not make a group reservation instead of telling me I was in the wrong website. I made the reservation and then realized what had happened. I called back within the hour to cancel the reservation and they would not cancel. The young lady that refused to cancel or let me talk to her supervisor was Michaela. I thought the law gave a 24 hour grace on all contracts. My reservation number is R1171047561.

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Scammer's website www.guestreservations.com
Total money lost $250
Type of a scam Phishing

This website is a phishing scam that pretends to be the home page of the hotel website you are trying to book with. In this case, a google search of the Travelodge hotel I wanted to book gave this website as the top result. If you book through this website, it charges high rates and is not the real hotel website. This entire company at guestreservations.com is a scam and should not exist. They also use the data you enter in their booking process for targeted marketing purposes.

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