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Golden Touch Trading, Inc

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Golden Touch Trading, Inc Reports & Reviews (5)

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To whom it may concern,
I am filing this complaint against GOLDEN TOUCH TRADING INC regarding my recent purchase experience. I ordered specifically Umary Hyaluronic Acid 30 caplets, with an initial order quantity of 100 pcs. After placing my order, I was contacted by the seller to make an additional payment for 100 more pcs, citing shipping constraints. Reluctantly, I complied to receive my invoice and tracking number.

However, upon arrival of the invoice and tracking number, I was surprised to receive another payment request from the shipping company for an additional $150 in Regional Tax fees. This fee was never disclosed to me prior to shipping, and I was left in the dark regarding its existence. When I reached out to the seller for clarification, they provided no explanation but insisted that I pay the fee to receive my goods.

This experience has been incredibly frustrating and has left me feeling deceived and taken advantage of by GOLDEN TOUCH TRADING INC Not only did they fail to disclose all associated costs upfront, but they also continually demanded additional payments without proper explanation or transparency.

I urge BBB to investigate this matter thoroughly and take appropriate action against GOLDEN TOUCH TRADING INC. Consumers deserve honesty, transparency, and fair treatment, none of which were provided in my experience with this seller.

Sincerely,
Dendas Store

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"Be cautious when dealing with Goldentouchtrading. I initially ordered 100 units of TruSkin products for $500, but the ordeal turned into a nightmare. They constantly demanded additional payments for various fees, such as VAT, store fees, shipment fees, and driver fees, totaling $2500. Despite my payments, they never delivered the products and deleted my account. This was a distressing and dishonest experience. Stay away from this website to avoid a similar situation."
Experience Date May,04 2023

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I've been trying to receive some products that I bought with them for days, but they charge fees and more fees, I can't cancel my purchase, I can't get my money back, I can't receive my products, they ask me to keep contacting the company delivery service called Sendmax, who are also supposed to be scammers. until now I haven't received my orders and I don't know what else to do, I'm disappointed

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I’m an Amazon seller i order from them and I got my products within 3-4days they use DHL Carrier very trustworthy and reliable company

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- the last payment Golden Touch charged and we did not pay was claimed to be an Amazon labeling fee at $5 per item for 340 items. Amazon's actual charge is $0.55 per item. (https://sellercentral.amazon.com/help/hub/reference/G200483750 ==> This is Amazon office site with Amazon's term and conditions for FBA Label Service. Requires log in details. )

- They used a carrier called Sendmax Logistics Service. This also appears to be a fraudulent carrier.

- They have a Miami location that appears suspect as well. That address is 16165 SW 137th CT, Miami, FL 33177.

- They were accepting Zelle payments from me initially and then later demanded crypto.

- Both Golden Touch and Sendmax only have one email for the entire company. So if I wanted to contact anyone it would go through [email protected] for Golden Touch (https://www.goldentouchtradinginc.com/contact-us/) and [email protected] for Sendmax (https://sendmaxlogs.com/contact-us/index.php).

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Golden Touch Trading, Inc Contacts

Address:

500 Alakawa St Rm 220 CHonolulu, HI 96817, USA

Phone:
+1 (971) 832-6466 0 0

Website:

 www.goldentouchtradinginc.com

This website was reported to be associated with Golden Touch Trading, Inc.

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