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Girluxe

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Girluxe Reports & Reviews (16)

- Ephrata, PA, USA
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I ran into the website linktocart.com/fb43d, it said I could get a discount so I entered my phone number. I received a text with a discount code and website. I placed the order for $17.00 and received an email from [email protected] with a tracking number with “Yun Express” that never worked. I tried emailing support, they responded once but never again. This was in February 2024. It is now June 2024.

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- Minneapolis, MN, USA
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I ordered an item in February and it showed that it was delivered to a different state. I emailed the company who was supposed to deliver it to my address in Minnesota. I have continuously emailed them and they are giving me the run around and now the email to the company is no longer valid

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- Mabscott, WV, USA
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Ordered and never recieved

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- Pottstown, PA, USA
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Ordered2 the viral TikTok one piece jumpsuits from Girluxe. Order two of them that total $15 on sale, which was $15.00 total. I am still currently emailing the company and they keep telling me sorry it’s on its way, don’t worry about the tracking number and it not being updated. Definitely a scam!!!!!

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- Bridgeport, WV, USA
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Attempted to buy a supposedly viral jumpsuit from a tiktok ad, randomly got a single gold earring hook in the mail weeks later, never got the actual product, response from the company, or a refund

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- Philadelphia, PA, USA
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I placed my first order on 2/15/24 on their website https://girluxe.com that same day I received an email from GirluxeI saying my order was confirmed on. My other order I placed on 2/19/24. My first order I received another email on 2/17/24 from Girluxe stating that my order is on its way. My second order I received an email on 2/21/24 from Girluxe saying my order has shipped and on its way. They provided with a tracking but when I click the tracking number it doesn’t show you anything but the date the date that you placed the order. So I gave it some time to arrive once 2 weeks pass I went to track my package again but there was no new information there. So I sent an email to [email protected] inquiring about my purchased items and Rachel Peake the head of customer support reached out to me saying she was going to look into it. It’s now been a whole month and I didn’t receive anything I order. I lost a total of $3698.

First order was 3 bodysuits second order a duffel bag. I seen them on TikTok

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- Vallejo, CA, USA
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Website used was girluxe initially they have since changed their website to 411glam but same tactics. They offer a discounted item “for one day only” but shipping is 7.99 then the item that arrives is an earring backing. I contacted them as soon as I ordered then saw reviews on TikTok about the earring backing so I attempted to cancel and they said no returns or refunds but their policy said within 30 days and new condition but they would not honor it. I completed a charge back with my bank immediately and showed communication supporting that but today I received the earring backing. Upon review they are also using this address for many scams that prey on elderly for much larger amounts of money

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- Joppa, MD, USA
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Girluxe- dba 411glam.com sells clothing on TikTok. Once you place your order, they never deliver the items that you ordered. I have emailed them numerous times inquiring about my order, and at first they would respond but then they stopped. Shipping was supposed to be 7-14 days. 23 days letter I received a tiny envelope with a earring hook. I had to dispute the charges with my bank. Suddenly other random charges started to be on my account from Itunes. I dont have Itunes. My bank is rectifying that as well.

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- Forest Hill, WV, USA
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Seen an ad on TikTok from this company selling clothing clicked on the ad and made the purchase and was charged 11.99 I received shipping information and after a month of waiting it said it was delivered in Los Angeles California and I live in West Virginia. I have reached out via email and get the same generated response telling me I had already received an email with tracking information to refer to that. There is no other way to contact this company

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- Alexandria, VA, USA
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I ordered 2 jumpsuits from Girluxe on TikTok after seeing it promoted for $4 through the site. The next day I received a tracking number for Whistl (tracking company I've never heard of) and started trying to track this item. After 2 weeks and no updates, I emailed the company and received a response from the "Head of Customer Support" under the name "Rachel Peake" stating that there was a delay in delivering the jumpsuit and to "rest assure that the stylish "Flare Scrunch Jumpsuit" will be with me soon". I did not order the "Flare Scrunch Jumpsuit", I ordered the "longsleeve snatch ribbed jumpsuit", however, I was desperate and weary of the company at this time and would've taken the flare jumpsuit. What I received is earring latch hook in the mail! I did not spend $15 dollars for a latch hook. I lost $15.00 on this order. I need a response from this company or tiktok for promoting scammers. Please help!

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- Orlando, FL, USA
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Order 2 jumpsuits and received a piece of an earring. Contacted customer and they stated that I would be receiving my scrunch jumpsuit and I did not. Email from them being used is [email protected]

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- Upper Marlboro, MD, USA
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I saw this company, Girluxe, on TikTok and thought I’d order these outfits from their website girluxe.com. I ordered some items and they kept sending generic copy and pasted generic emails. Then they just stopped responding altogether to my emails at [email protected]. They won’t provide tracking information or let me know when I’d receive my items. I keep seeing other people having the same issue and this needs to be addressed. They are scamming people out of money, like the $18 I lost.

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- Cleveland, OH, USA
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I ordered a product and never received it. They sent a fake tracking number. They do respond to email but saying the same verbage.

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- Harrisburg, PA, USA
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I saw an ad on Tiktok for these beautiful butterfly dreses from Girluxe (girluxe.com) I really liked. I ordered two of them immediately. I entered my card information at the point of purchase and lost $13.00. I then received a confirmation for order as well as a receipt and tracking number whick is now invalid. There is no such tracking number in the shpping company dadatabase that was given to me at the time of check out. I ordered my merch 2/6/24 and to this very day still no response nor merchandise. I tried contacting support at [email protected] but got nothing.

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- Hampton, VA, USA
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Ordered 4 pieces of clothing, received confirmation email then tracking email through whistl but it was really cjpacket.com. Packing came in from cj shipping department with a small jewelry replacement hook and nothing ekesy

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- Bear, DE, USA
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Purchase 2 pairs of pants and received a earring backing

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