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Get-epicooler.com

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Get-epicooler.com Reports & Reviews (5)

- Sun Valley, CA, USA • 1 d ago
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I ordered an extra EpiCooler unit by mistake and immediately emailed saying to cancel. It replied "Your order has successfully passed quality control and has been carefully packed. It is now awaiting pickup by our courier.

Please note that your tracking number will be assigned within 24 hours after your purchase." Their website said 30 days, and they can't cancel? Red Flag!

Multiple emails from customer service with different employee names to issue me a refund. They asked me to send them pictures of the units that they were not used. The units were still in their original package. We did send. That was when I asked for the return mailing address they offered me a 40% discounted refund and keep the units. RED FLAG! After two months of emails with apologies and offers to keep the three EpiCooler units, and still NO refunds. I checked ScamPulse.com and realized that it is a SCAM!

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- Princeton, IL, USA • Jul 14, 2026
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Ordered three portable AC units as advertised, never received any, contacted them, kept on saying delayed and would not give refund, never received yet

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- Coos Bay, OR, USA • Jul 05, 2026
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New cost effective air conditioner, portable, capable of reducing room temp in short period, developed by scientist who worked on space shuttle cooling systems. After immediate payment was charged to bank, have received nothing but stall tactics and empty email commitments as to item being shipped, but that their delivery carrier has yet to issue any info as to tracking number, or any means to confirm whether item has even been shipped. Original order number is: #929398B30D, Date of purchase was June 14th, with the following info:

1 x Portable AC + Warranty $147.98

Shipping & Handling $9.99

Original Price $285.97

Total Savings -$137.99

Order Total $157.97

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- Richmond, VA, USA • Jun 29, 2026
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I purchased an Epicooler online, and it was never shipped. I then asked to unsubscribe from emails, and they never did. I followed up by asking for a refund and cancellation of my order, and they still have yet to do either.

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- Arlington, TX, USA • Jun 23, 2026
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WARNING: Deceptive Checkout Scam. This merchant uses a predatory online store design that triggers an immediate charge the moment you enter payment info—completely bypassing the standard "Review Order" or "Confirm Purchase" screens. To make matters worse, they tacked on an extra item I never agreed to buy. When I called them within 30 minutes to cancel, they ignored the request and sent an automated "shipped" email two hours later to trap me into the purchase. I immediately went to PayPal to flag the charges as unauthorized. By doing this, PayPal opened a case file. Thankfully, PayPal has already investigated this and reversed the funds due to unauthorized charging practices. Stay far away from this website.

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