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Fraud Department

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Fraud Department Reports & Reviews (6)

- Clermont, FL, USA
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The company called through an automated system just like Truist bank. The automated call states they are calling from the Truist Bank Fraud Department. It asks to press one, if you are the person they are calling or 2, if you are not. The automated system says there is a declined transaction they need to review with you. Once again, you press one, if you recognize the transaction or 2, if you don't. Then a live operator comes on and asks you for personally identifiable info like your bank account number or credit card number. They ask who lives with you, and your social security number. I hung up and called the number listed on the back of the card for Truist. I shared the 1 877 number with the Truist Bank Rep, and she said t is not one of their numbers. The difference is the fraud department is 1 800, not 1 877, but all the other numbers are almost identical. It seems they are wanting to glean bank account numbers, credit card numbers and social security numbers on the call. The person had a filipino type accent. Also, they mentioned a third party vendor I had a recurring debit with for social media. That vendor is Twiends. The call seems like it could be legitimate until they start asking questions that the bank would not typically ask. I don't know, if the callers are based in the U.S. I could hear a lot of other people in the background. It could be a call center.

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I was contacted by someone calling himself Chris ****** with the Fraud Department. He said his ID number was ********* He said my bank account and credit card accounts had been compromised. He asked me many questions, including trying to get my Social Security Number from me. I did not give him any information. I contacted my bank and they informed me that I had not lost any money and my account had not been compromised.

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- Billings, MT, USA
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Dennis reed

Gloria Garcia

They will Harrah’s you and try to intimidate you to pay money for something that is not owed to a company in collections

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Contacted via text with a convincing message about how our debit card was compromised and to reply Y or N for the authorized transaction. They had access to our Instacart cart enough to tell me the amount in my cart, even though it hadn't been charged because I hadn't checked out yet. They knew my husband's old address, phone number, last four of debit card. They attempted to add his card to their mobile wallet but needed the confirmation code sent to his email address to complete it. They said that was so they could shut down the fraudulent activity. They had our bank name as well. When we texted them back that we were reporting them to the police, they replied back "so".

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My mother received a call from this phone number requesting authorization for a charge on our debit card. I immediately called the number back and it was answered by some lady (no company name) alleging she was from the fraud department of the bank. She wanted to know if we had used our Visa debit card at a Walmart in Michigan for $1,600.00 worth of merchandise. I assured her we had not and then questioned her about the bank she represented, the credit card number that was used. etc., She then told me she did not have any of that information. I immediately contacted our bank to see if there were any fraud alerts on our account. There were none. This is a scammer trying to get information regarding your credit card to commit fraud.

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- Pataskala, OH, USA
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By phone I was told my card was used at a gas station and they gave me a card number with the last 4 digits of a card I do not own. They gave me my name, though!

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