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Falorena.com Reports & Reviews (1)

- Stamford, CT, USA • Apr 14, 2026
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Items purchased never received. When I contacted them, they agreed to provide a refund. Since then I have followed up on a daily basis but they always respond with a copy/pasted response saying either:

A) "Let me explain the refund process. Refunds usually take 15-25 business days to process and arrive in your account. However, it might take longer due to your bank or card issuer's processing time. Our payment processor is also experiencing delays due to high transaction volume.

Rest assured, we're actively working with our payment processors to expedite the refund process wherever possible."

OR:

B) "We're sorry you haven't received your refund yet. We'll actively help solve this issue.

Your refund application was approved, but due to force majeure, it didn't arrive on time. We apologize for this.

We've reapplied for your refund and will process it as soon as possible, returning it to your original payment method."

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