Ellueurskin Reports & Reviews

Ellueurskin Reports & Reviews (1)

Scammer's phone (855) 207-6718
Scammer's website ellueurskin.com
Scammer's address New York, NY 10001, USA
Total money lost $34
Type of a scam Online Purchase

Ordered a sample from Ellueurskin and got charged for extra items I didn't want

I went to their site, ellueurskin.com, to order a sample product for $5.76. It took me to a promotion page for another item. I couldn't see anything to click on to decline the added offer, so I clicked on "continue to check out" not knowing this added the item to my order, then another page with another offer. I clicked on continue to check out again, and another offer popped up. After clicking on continue to checkout, it checked me out with all these items. Didn't show a page that showed the total of what I had ordered. I had no idea until I looked at my bank account and saw I was charged $34. I immediately called, but the gentleman that answered told me they would call me back the next day during business hours when representatives would be available. I called them first thing this morning, and was told I couldn't cancel my order as the shipping label had already printed. I told them I would send it back for a full refund and they said I couldn;t do that. They offered me 1/2 of my cost and I can keep the products. I don't want the products, I want a full refund. I was told I should have clicked on the coupon it' showed instead of continue to check out. Clicking on the coupon declines the offer. In my mind, clicking on the coupon should add it to your order, not decline it. How was I to know? I do alot of ordering online, and have never seen a site that operates like this one. I accepted the 1/2 refund back, as that seemed my only recourse. I would rather send it back when it gets here and have a full refund, but was informed that is not an option. This seems pretty fraudulent to me.

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Ellueurskin