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Chime Reports & Reviews (26)

- Oak Park, MI, USA
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I was first texted from an 800 number about did I try to use my debit card and I responded no . They then said a representative would be calling me. They called me from chime support number and described someone trying to take money off of my card and that it may be successful if I do not shut down my account. I was then told the manager would be sending me a request and her name was Tiffany Moore and that it would say chime reversal and that it will be replaced in my new account. I was placed on hold and the music played so I really believed the situation. Up until when ai sent over the funds and I was placed on hold after about 20 minutes I realized that the representative wasn’t coming back to assure me if things were going fine. I decided to call the toll number back on three way to try to see if I can have another representative find whom I was speaking with and from that point I was told it was a scam! I have screenshots of everything to prove that I was scammed! I was then told because I sent the money over that I could not file a dispute and that Chime could not do anything about it. They told me to request the money back and put in the message SEE DESCRIPTION. I then called back after new year because of the same scam took place again but i told them it was a scam and they hung up on me. I then called back and was able to ask accounting to put an investigation on it. I also called back today January 10th because ot marks the date of the two weeks . I was still told that there was nothing that they can do. My next step is to send a letter to them with the proof of everything and I have already filed the scam with the government so I have that claim number as well. My finances that that took were half of my rent funds and grocery funds . I was behind on rent a week because of this and will be taking it as far as I can to receive the monies back. I am appalled at how there is nothing that Chime has in place to prevent these things from transpiring especially if the other account is with them and I called 20-30 minutes after being scammed! There was no way to put the others person account in the negative if the card had not been reported stolen. Like it was literally no concern and I had to speak with Accounts Department and practically force an investigation to be done on my behalf ! It is very concerning and I will be closing my account as soon as I can transfer with a different company if I am not allowed my monies back.

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- Markham, IL, USA
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I got a message on Instagram saying that I was selected chime giveaway I uploaded my personal information to the fake person then he or she used it to get in my chime account and send money to them selfs and a CVS pharmacy I disputed the transactions chime denied me of my money being refunded

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I clicked on the first link at the top of google. I contacted what I thought was Chime support. I called the number. The person answered and greeted me then they asked how they could help. I let them know how they could help. They proceeded to ask me if I had apple or android. They asked me to open my Apple Store and download an app called ‘anydesk’ then proceeded to ask me to hit allow for them to have access to what I was seeing on my phone. They gained access to my chime account, PayPal, and Apple Store. Asked me for my husbands mothers phone number even.

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My identity was stolen and used against me to try and extort money from me. I locked my transactions with my bank "Chime" to avoid the hacker stealing any money from me and they locked me out of my account. I still had money going into the account and tried to ask them to unlock it so I could retrieve it and they put up the security measure that is impossible to pass and so I emailed them and now they are requesting for me to take selfies with my personal documents. They have done this to me before and I fell for it because I needed access to my account and I believe that is how the hacker was able to obtain my ssn, address and ID because they had me send this information before.

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As soon as I open an account with Chime and deposit funds into the account I was locked out told to email review@chime.com for security checkpoint so I did they asked for my ID, SSN number proof of address which I sent after that they have stop communicating with me and I'm still being denied access to my funds

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I have received several emails from this 'company' claiming I have set up an account with them. I have NOT. They claim to be associated with Bancorp and their associated VISA card, who I have no relationship with. When attempting to unsubscribe from their email, they ask for my SSN which I will not provide, so I can't stop the spam/phishing attempts.

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I received a text message from chime that I had fraud on my account. Then he was able to tell me all the information in my account.

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I GERALD MCDOWELL HAD APPLIED FOR PPLOAN BUT NEVER RECEIVED MY CHIME CARD AND I FOUND OUT THAT SOMEONE NAMED ANTIOINE NAME ON IT AND THIS EMAIL ADDRESS tigtigone957@gmail.com ON THE ONLINE ACCOUNT ON ONLINE ACCOUNT

Sent from my iPhone

Sent from my iPhone

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- Stow, OH, USA
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It started with emails telling me my new Chime debit card would arrive soon. I didn't sign up for it but a debit card with my name (not formal first name like I would typically use) on it. Then I saw an email that said a charge was denied for $5.00 because it was overseas and that my account was low yet I've never put any money on it. I called to cancel the card that I never signed up for and the guy asked me to log into the app or wanted my social last 4 digits. I said no to the social and that I don't have an app. He asked me again to log into the app almost like this is the routine they do. Was a very awkward call and seemed very suspicious. Asked to be connected to someone else in Fraud and then was disconnected during the transfer. (shocker! lol) When I called back and did exact same prompts, it hangs up on you every time. I called my bank and they saw nothing and checked my account. No new transaction which means they opened this without running a credit report or anything. But, I see there are a ton of reports so wanted to add to it so people see what a scam this is and DO NOT GIVE YOUR LAST 4 DIGITS of you social to them!!!!!

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I was banking with Chime for about two years and one day I got an email saying my account has been suspended. I emailed support@chime.com to let them now I need access to my $3,600 as soon as possible. I then received an automated message saying Thanks for reaching out to Chime Member Services. In order to move forward, please provide the following documentation to verify the deposit(s), or attempted deposits, from the State of Ohio.

Your primary government-issued photo ID (such as a Driver’s License or State ID card). Please send a photo of both the front and the back of your ID.

W2 form, 1099-MISC, or Paycheck stub from the job you held in the state where the benefit payments were disbursed along with a PUA verification letter if applicable.

For security purposes, please provide a photo of yourself holding your ID card

A photo of a secondary form of ID (such as a Passport or Social Security card) OR proof of Address documentation from the state where the UI benefit was received (ex: utility bill)

Kind regards,

Aaron | Chime Support.

I provided all the documents they needed and was told, After a recent review, your account was found to be not in compliance with Chime's internal policies and your account agreement. Your account has been closed by Chime and is not eligible for a refund.

Please note, we will be unable to review your account for re-enablement or refund until valid documents are provided to verify the deposits into your account. If you have additional questions regarding the deposits, please reach out to the source that issued the funds. Its been two months now and I still haven't received anything. CHIME TAKES PEOPLES MONEY

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- Sicklerville, NJ, USA
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My email account was changed without my request nor did they contact me to verify! 2 hours later my account is closed and money withdrawn by a stranger. I believe the scammers are working at Chime! It been 6 days with no resolution!

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- Sachse, TX, USA
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I received a bank debit card in the mail from Chime with my name and a card number/exp date/cvc code. I never opened a Chime account and when I called I couldn't get anyone to help me. So I emailed their customer service. When I did this, they wanted a copy of my driver license, last four of my social, my phone number, and my email that I used to open the account. Again, I didn't open any Chime account. I gave them my phone number and they said they didn't have an account with that number. When I asked for the number that was used to open the account they didn't release that information. I refused to give them a copy of my license and I refused to give them the last four of my social. They already had my phone number and email address as this was how I was trying to resolve the issue. They won't help me resolve the issue without giving them this information and I'm not going to help them scam me further by giving it to them. So I'm filing a complaint with the ScamPulse.com in hopes that by doing so, either my situation will get resolved and/or it will prevent others from falling prey to what seems to be kind of a crappy scam.

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I’ve had chime bank for 4 years with a direct deposit every year once a month for half that . So I’m receiving a ppp loan be funded to account and the loan bank says it’s been funded . It’s not . I call chime and they don’t see it yet but yes they accept bentworth bank and up five days it will be there . Day 4 I call chime again. They give me some story that they don’t accept any ppp loans cause there not a bussiness bank. But sometimes they do accept it but it’s up to there review . So today my ppp was sent to them and they denied it and sent back . I call today and talk to the manager and told him my check was sent back and it says why was because the name on check didn’t match bank name is what the computer stated . He looked into it and says the names were perfect and just sometimes they accept it and for bussiness ppp they don’t , there choice . He couldn’t give me a reason why my denied and then proceeeds to say they don’t accept ANY PPP LOANS deposits . So I asked for corporate and he said they cannot be contacted and have no number and he was the only manager I could talk to . So now I’m out $2,500 for my incoming transfer and as a single dad needing to pay rent I’ve failed . Hundreds of exact stories as mine from this fake bank with no answers just lies . Somebody has to investigate this bank and find out why there lying and stealing peoples money .

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- Manor, TX, USA
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On March 28th, 2021 I received an odd text message stating that there has been a charge to my Chime Checking account in the amount of $500.37 to Walmart Super Center and to respond with a yes or no if that is an authorized purchase made by me. Within 2 minutes of receiving that text message, I received a phone call from a gentleman claiming to be from Chime Support. He did not state his name but yet asked me if my name was Aimee Sharp. I replied yes and he proceeded to ask me about the $500.37 charge to Walmart and that it was out of Houston, TX. I told him no that I am nowhere near Houston and I did not authorize that purchase. He proceeded to then state that there was another charge for $300 to Walgreens and asked if that was an authorized purchase. I responded no that was also not authorized. Then he claim that he needed me to verify some account information in order to cancel these transactions and asked me for the last four of my social security number, my last four of my telephone number, my address, and my email. I replied all of the following information and he asked my to hold while he cancels these charges and that I the reason I did not receive any notifications is because all of my notifications were turned off. I told him that I did not do that and I informed me that he will turn on all of my notifications and asked me if I knew someone with the email address of jimmy_tanny@yahoo.com which I replied no I did not. I started receiving notifications via SMS and email stating that the email address on my account had been changed to jimmy_tanny@yahoo.com. When I asked him about this his response to me was this email was on my account and he had removed it. I started then to receive SMS messages with 6 digit verification numbers in them which he said he needed in order to cancel these transactions. I gave him these numbers. He then told me that he deactivated my card except for my zip code and I could still use my card if I needed to. He said that he put a lock on my account for 12 hours to stop suspicious logins and that if someone were to try to use my card again that they would send the police to that location. He told me that he was trying to send me an SMS message to opt into SMS alerts and to reply yes when I received the message. I told him I never received the SMS message and so he tried at least three more times with no response. He told me that someone from Chime would call me again the next day to verify everything that we had done.

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- Horn Lake, MS, USA
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Chime has Out of complaints about accounts being hit and suspended due to fraud. I never thought that this would happen to me, but Dedeee is here someone emailed me as if they were in charge and ask for information yes. When I finally was able to contact a rep via home because all of my information was changed, no hill was he busy. I felt like my [censored] has been ripped from me and no one cares about things that I had going on. I have been loyal to this company for over two years and someone stole $1200 from me. I have small children I am a single mom I want some type of resolve in order in order toI’m values as a person and a member of time. Please if you only one has any recommendations on how I can get this matter resolved please reach out!

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- Lithonia, GA, USA
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MY account was hacked abd my money from my savings was transferred to my spending account abd all the money that was in my spending account got snatched out without my consent . such a big inconvenience to me.

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- Donalsonville, GA, USA
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I received a via text message from Chime, asking did I make a purchase of $251 at Walmart store. Then I received multiple calls from Chime direct phone number (1-844-244-6363). The service member stated someone was trying to hack my account. The service member knew all my info and said they was kicking the hacker out of my account. They robbed me of all my savings of $4,545. I called Chime back and they said I had to file a dispute and they couldn’t tell me any info about the hackers. They closed out my account I can’t get back in, they even changed the number on my account. I’m so furious right now and don’t know where to turn to make sure my money is return.

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My Money was out of account. They hacked my cash app and chime account and transferred all my savings out my account and neither chime or cash will refund my money.

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- Columbus, GA, USA
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The man on the phone said he was from chime he took my $200 saying he had to verify my identity and the the system was down He said if you can’t get 2 google play cards then get a to go card and to not put your name on it because it will not work He said I needed a third 100.00 google card to get my card sent to me because I had to load it with money before I get it. I never got a new chime card and chime is acting like they don’t want to give my money back to me.This is for my debit card and he ask me to link my bank account to my chime card as well and had me down load an app and sent my money to a person who was not in my contacts.

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- Long Beach, CA, USA
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This number sent this statement claiming to be a chime representative and stated my account was compromised. They called from a chime number1+(844) 244-6363 after I responded with the number one. I was led to believe I was taking to a chime representative over the phone and they asked to verify my account information with my email and and passcode verification. Then 5 minutes later my Checking account with $978.00 and saving of $24.31was transferred to another chime account 954-394-8984. This number is on my account transaction with a named attached by the name of Carla Garescher

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