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Charming-lady.com Reports & Reviews (1)

- Woodland Hills, CA, USA • Feb 12, 2024
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I purchased a dress from this website. Before doing so, I looked up their return policy and confirmed that they accepted returns in case the dress did not fit. I didn’t realize until I purchased and received a tracking number that the dress was coming from China. Once received, it was a completely different style, material and color dress. It looking nothing like what I purchased. I reached out to invite a claim. At this point they told me a story about losing a lease in the United States, so I would have to buy an International shipping label and send it back. If they received it, they would give me a refund. They said if I didn’t do this, they would offer for me to keep the dress and get a refund of 20-30% of the original cost, I write back to complain about this. It is not stated on the return policy on their site, and, I wasn’t going to risk losing more money by spending money on a label to ship it, especially when they already warned me that they may not receive it. They replied back offering me 50% of a return and keep the dress. I agreed. I never received a refund. I have reached out and they did not respond. I looked them up on social media to find that this is common practice. They send an item that you didn’t order, then refuse to refund any money paid

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