Placed order but never received item after two deliveries
Placed an order on 4/6/2026. They stated item was delivered on May 15. May 16th received a reply telling me to check mailroom and neighbors. I responded and told them the package was not found anywhere. I got an email back stating that they were offering a free reshipment within 7-15 days. May 20, states order was shipped. Sent tracking number c2s890502000cn. States delivered on 5/31/26. No delivery service. Reached out on 5/31 telling them it shows delivered. What is the next step. Responded offering 70% refund. I requested a full refund.
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Placed order but never received item after two deliveries