Sign in  

Card Member Services

Sharing is caring! Are you having problems with Card Member Services? Use ScamPulse to file a complaint.

Card Member Services Reports & Reviews (92)

- Columbus, OH, USA
Report

A guy named "Kenneth" who says he works for card member services keeps calling me (from a different phone number every time) offering to lower my interest rate. I thought he was legitimate at first because he named off all of the cards I have, was aware I had high balances, high interest rates, pays more than the minimum amount due, and never pays late. He said he could lower my interest rate on all my cards if I just provide him with the last 4 digits of any one of my cards and the expiration date. He also asked how do I spell my name and that's when I thought he might not be legitimate. I advised him that I didn't have a card on me at that time and to call back on Saturday. He said he doesn't work weekends and that he would call back on Monday. In the meantime, I have contacted two credit card issuers who advised me they did not call me or authorize the lower rate he is offering and there is no card member services for "all" cards. But this guy has way to much information about my credit cards, my phone number, my name, and who knows what else. I won't answer any more calls and he is excessively persistent about calling. He has called from all (614)#'s: 877-1331, 875-2273, 876-7746, 877-6566, 875-2285, 875-8371, 876-4547, 877-6033, 875-7075, 875-7295, 876-3357, 876-1958, 875-5749, 877-6438, & 877-3532. I don't know if he has my home address or if he knows where I work.

Useful
Reply
- New Market, AL, USA
Report

Caller stated they could lower the interest rates on any/all Visa, MasterCard, Discover cards with a balance over 3,000 dollars. Stated they received their information on my eligibility from my Experian credit report. Then they asked for my, credit card number, last 4 numbers of SSN, Billing Zip, and DOB. First it was Johny Garcia, Employee #BBA2424, he said he was located in Atlanta, GA. He had a middle eastern accent. He was able to pull up statements and provide balance, last payment date, amount, next payment due date, amount. Then he needed my DOB to pull up my next cc statement. I said no, i wanted to speak to his supervisor. His name was Justin Reed, employer #CS33242, he was able to pull my 2d cc statement without my DOB, when i asked why he could do it and Johny couldnt, he stated because he is Johny's supervisor. Then he asked for a 3d credit card number, which i provided. Justin kept asking for cc numbers until I declined and then I was told they were unable to help because I could/would not provide additional credit cards with available balances to prove my creditworthiness to the cc companies in order to ask them to give me a ZERO percent interest rate. When I continued to ask why, and said i wanted to speak to hid supervisor, he got smart and told me to call "TRUMP" to get him fired. Then i was transferred to Ray Han, Employee number CA2111, he said i am Justin Reeds supervisor. I said i dont see what good its going to do to complain about Justin Reeds customer service skills, and Ray Han told me i was harassing them and then he hung up on me. I immediately tried to call back to the number Johny gave, 800-897-2911 and it was a congratulations you won a Caribbean vacation. I then called the number from which i was originally called from 256-348-0046. this number can no longer receive calls. I immediately notified and cancelled the 3 credit cards, put a fraud alert on all 3 credit bureaus, called my bank, and now a scam alert.

Useful
Reply
- New Haven, CT, USA
Report

Card members services has been calling my phone for months. I ask them to stop everyday and they don't. They call 4-5 times a day. It starts as a Robocall then I press 9 to speak to someone and tell them to stop but they dont. They call from different numbers most start with 203-508-××××. They claim to offer better interest rates on my credit cards but I don't have any.

Useful
Reply
- Whiteman Air Force Base, MO, USA
Report

Asked for full card numbers, pulled out a bunch of references to FCC equifax etc. When I looked on ScamPulse.com I saw they are on a watch list for scamming. I told the representative this and he expected to get a rise out of me by taking about my mother.

Useful
Reply
- Naples, FL, USA
Report

On May 15, 2017 I received over 8 calls from multiple numbers, some I've mentioned above. I finally pick up to tell them to take off list. The said they were with cardmember services and that I had been selected to receive a reduction in my interest-rate's on my credit cards because I pay my bills on time and when I do I pay more than the minimum balance due. Oh and my credit score is high. ( this concerned me that they knew this sort of detail info. I questioned which credit card company they were and they replied they work for all various companies. They wanted my credit card number so they could look at my account and see what percent of interest I was paying and then be able to tell me what I qualified for in order to get a lower percentage rate possibly 5% . Red flags were going up for myself and as I continued on the call I explain to them that I don't see how a credit card company would pay this card member services to reduce the interest, as the interest is what credit card my companies make their money with. The representative stated she could tell that I was hesitant and was a good consumer because there are so many scams around etc... She told me that I had received a letter from my credit card company Citibank 90 days to go with this offer and that there had been no reply and today's the last day that this offer is available. I proceeded to tell them that I was driving and I would need to be call them back or they could call me back later. In reality I wanted to get off the phone and do a little research. Of course when I tried that all of a sudden male and supervisor speaking middle eastern language to first person jumped into the conversation and was using all kinds of typical sales techniques to keep me on the phone and to tell me that once I hang up the excess the offer expires. I finally just said I'm done. At that point he asked if he could call me back a few hrs later. I called my credit card company and they informed me this was most likely a scam and to please e mail their fraud department, which I did. I saw info online and decided to send this. It makes me so made as I work with many older people who fall for these scams. I asked for their web site so I could go check things out and I got some lame answer as to why I couldn't. Anyway hope this helps stop these people.

Useful
Reply
- Fayetteville, AR, USA
Report

Want me to lower credit card interest. Asked to remove me from call list told me there would be a 1x charge of $980 to take me off their all list.

Useful
Reply
- Saint Louis, MO, USA
Report

They called and said they could reduce my credit cards APR to 0%, but I had to allow a $995 credit on one of my credit cards.

Useful
Reply
- College Park, MD, USA
Report

Called identifying herself from card member services. Stating that I had $19000.00 in debt and that she was there to help me lower my interest rates. She kept requesting I give her my credit card account numbers for the debt, which I refused. She stated that that was the only way she could check my bills to give me the lowest interest rates on each one and that giving her my account number would verify who I am. I refused and hung up. A half hour later, her alleged supervisor called back stating that she was monitoring the call and heard me refuse. She tried to assure me that it was no reason to refuse, because she know that I am on a fixed income and she wants to help me. She told me to go get my credit cards and come back and read the account numbers to her. I sensed that something still was no right. I contacted my credit 800 numbers who verified that they do not offer lower interest rates that way.

Useful
Reply
- Shreveport, LA, USA
Report

Received a call on my work cell phone. The caller stated that I was selected for a lower interest rate due to my good credit. They had info that was correct and I gave them more! I first was speaking with a female and them transferred to a man. After asking several questions and getting different responses, I grew nervous. While on the phone, I was looking them up. I realized that I had been on the phone for almost 30 minutes and the man was getting a agitated with me. I decided to hang up. He called me back 3 times and and left one message and said since I hung up on him, he would place a black mark on my credit and that I would not be able to use my credit cards any more.

Useful
Reply
- Fayetteville, AR, USA
Report

I get regular calls from "Sara at Card Member Services" with "important information about [my] current credit card account"

I always hang up immediately, but these are a few of the numbers the scammers have called from.

Useful
Reply
- Banning, CA, USA
Report

Received an automated call stating I could get a lower rate on my credit card. I pressed one to speak with a person and a man answered claiming he was from Visa and MasterCard card services. He told me his name was Ronny Vengeno and that the company tax id number is 1101RB and that their website is www.sunnyleone.com (a porn site). The man I spoke to became angry when I told him I was going to report their phony company and asked for my information which I refused to give him. He had a foreign accent. I told him to take me off their call list and he responded angrily and claimed that I called them.

Useful
Reply
Report

My cell phone rang, caller ID said "Ladue, MO." I answered it and it was a ROBOCALL - recording telling me this was the third and final time that "Card member Services" would be calling to offer me a lower interest rate. It said to click to speak with a live operator. I did so and a female answered "Cardmember Services" right away. She spoke in a heavy, Indian accent and said she could lower the interest rate on "all" my credit cards and then named everything from Visa to Discover. I asked how can she do that if she's not with MY credit card company? She said she needed my personal credit card information for each card that I wanted lowered. I laughed. I said, "Where are you located, India?" She immediately hung up.

Useful
Reply
- Myrtle Beach, SC, USA
Report

They call saying it's about one of my credit cards, but won't disclose what one, and as soon as I ask who they are, they hang up.

Useful
Reply
Report

Scammer calls from all different numbers from all different states claiming to be from "Card member servives" stating nothing is wrong with my account but this is the final call to lower my interest rate. When I press one and ask the caller for any identifying information from them, they hang up. Calling my personal cell phone that I have listed on the do not call list.

Useful
Reply
Report

I am being harassed by these people constantly about lowering my credit card rates. I have requested numerous times that they take my number out of their data base but they just hang up on me. They use many other numbers so I am unable to block their number and resolve the problem. I'm not sure what to do.  I have explained that I have severe heart conditions and that this is dangerous to continue upsetting me. Their response is to hang up on me.

Useful
Reply
Report

FRAUDULENTLY RESPRESENTING CAPITAL ONE CREDIT CARD COMPANY AND ACTUALLY SAYING

" I represent Capital One and I am authorized to lower your interest rate from 20 % to 6.9 % because of your good paying history "

HOW CAN WE PROSECUTE AND STOP THESE PEOPLE !! How do we call the local phone company and telel them they are using THEIR phone lines to make these FRAUDULENT calls ???????

Useful
Reply
- Austin, TX, USA
Report

Robocall from 740-975-9296. Recording offered to lower interest rates on credit card. Press 1 for more information. Operator with heavy foreign accent answered. Asked for credit card number and expiration date. Refused to provide information about the company beyond saying that the name was Card Member Services. Claimed to work for Visa, Mastercard, Wells Fargo, Bank of America, Citi, Discover, Chase and Capital One. Operator said his name was Kevin George.

Useful
Reply
- Madison, WI, USA
Report

Scammer calls from different phone numbers, claiming to be from "Card member services". They ask if I would like to lower my interest rate. When I ask to be removed from the call list, they hang up.

Useful
Reply
Report

I received a call from this number with a recording sharing that I have been approved for a reduced rate on my existing credit card. When a representative came on I asked who the company was and they told me they they represent all banks and the logo on my credit card that says visa or mastercard is theirs. They told me I qualify for a reduced rate and they just need to confirm my account number. I asked the name of their company and the gentleman who called himself Daniel said Card Member Services. I asked where they were located and he said Orlando, Florida, even though the caller ID said Inverness, California. I asked if they work with the bank and he said that all banks work for them. I then ended the call.

Useful
Reply
- Guyton, GA, USA
Report

Card Member services called me yet again from 800-847-2911. I have asked them on numerous occasions to stop calling me. Sometimes they hang up on me and sometimes they don't. They also call from different numbers as well.

Useful
Reply
Check fields!

Report Card Member Services


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Card Member Services Contacts

Phone:
+1 (440) 444-1893 0 0

If you know any contact information for Card Member Services, help other victims by adding it!

Add new contacts
ScamPulse.com
C
C. R. - Custo