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[email protected] Reports & Reviews (1)

- Brookville, PA, USA • May 21, 2026
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I used AI (stupidly) to search for how to obtain a refund from American Airlines (for my son who had surgery) and to separate his ticket from two other flyers (my son paid for all 3). I used an 833-phone number. Whoever answered the phone said "something American Airlines" and I said, "is this American Airlines" and he mumbled, said American Airlines and then started asking questions as if, yes, he was an AA rep. I gave him the flight confirmation code and he knew the names (3) of the party flying together. He went through each step, had to "take a moment to put me on hold to check with management" and then came back and said the fee for the service was 179 but we would receive a refund. Money was taken.

In the meantime, I did call AA and they said that the names were separated and that the other two names are still able to fly, my son's credit has been put under his member number for future use... so this company has some sort of ability to see flight information.

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