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BBB.org Reports & Reviews (321)

- Dover, OH, USA
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Person with foreign accent phoned from 217-540-7246 & asked if I was in front of my computer & had pen & paper. At his point, I knew he was trying to scam me, so I said yes & he proceeded to tell me that I had purchased anti-virus software from a company that did not supply it & they were now out of business. He told me he was with the BBB.org & that I was to get a refund for this charge. He then instructed me to press the "Microsoft" key & the "R" key simultaneously so he could confirm the registered code matched what he had to be sure he had the right customer. I said & did nothing, & when he asked if I had pressed these keys I said "certainly not!". He then proceeded to call me foul names & continued yelling & cursing at me for the rest of the call.

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I received a call from a foreigner with an accent. On caller ID it was unavailable the most recent call was about 11:20a.m. on 12-12-18. He said he was calling from BBB.org and asked for someone else (a man), other than me, and I said he had the wrong number and then he called out my last name. He said you have a refund (you're owed a refund) from Microsoft, Microsoft is going out of business. I have been receiving these calls for the last two weeks, you have a $299 refund from Microsoft (2 times was advised of this). I got a call from Kathy Jackson 1-844-386-8578 she left on the recording to call this number she said to call you had $299 refund coming back from Microsoft, because Microsoft is going out of business. I called that number and you could hear a bunch of people in the background (talking to people).

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- Auburn, CA, USA
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Caller stated they were from BBB and wanted to refund me my $499.00 I paid out for service repairs on my computer back in 2016. Stated business was fraudulent and they wanted to pay me back my money. When I asked name of business he said it was Dept. of Computers. Told him I did not remember making such a transaction but insisted that I did. Ask him for information to verify he was with BBB and won not comply. Wanted me to go to a website to download TEAMVIEWER, GUIDED ME STEP BY STEP but would not download for me. Caller stated getting frustrated with me, I asked to send form to me and I would fill out for refund instead but he got more agitated. He even gave me my License ID # of my computer which he said was ***. I finally asked him for the number to the BBB so I could verify which made him more agitated. I finally ended call telling him I was calling BBB.

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Caller claimed to be BBB, said they wanted to refund $399.99 for purchase of technical support I had previously made to a fraudulent company. Claimed he had to verify that my computer was the one that was entitled to the refund. He read a long serial number and said we had to check inside my computer to see if it matched. He then asked me to start entering certain commands into the computer. At that point I hung up. He called back and tried to persuade me to continue. I told him to never call here again. He actually had my name and my wife's name.

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A BBB rep called me and told me he was calling about a scam. I never told BBB about a scam, but I have been scammed twice by Brother Tech. I lost $2000 last time. I'm not sure how BBB would know I was scammed when I never reported it. The man Frank Johnson asked me to call the number on the back of my bank card, call my bank and cancel my account. He spoke in broken English. He told me that after I called my bank, to call him back at 805-491-4713 and he would get on my computer and fix it. After I hung up I called my local BBB office and they told me it was a scam. I did not call the man back and I did not cancel my bank account.

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- Cullman, AL, USA
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I received a phone call. He just left his name and number and ask me to call back which I have not done.

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- Portland, OR, USA
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Consumer called:
I am calling back Jackson Cooper, he just called me to let me know that I won a lot of money from BBB.org but the line went dead. He told me I needed to go to Western Union or Walmart or Walgreens and send $445.00 to BBB.org and that I needed to send the money and it would be refunded to me later today. He told me I won $2.5 million. I told him I don't have a car I have to ride the bus and he told me he would send a limo to get me. I told him I wanted to be discrete, I told him if I won something big I didn't want the whole world to know it.

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- Clearwater, FL, USA
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I received an email on my work email address from "BBB.org" labeled as "Customer Complaint". The details of the email are below. The "APPEAL REPORT" is a link to something that I'm smart enough not to click on. I contacted the BBB.org and they said that there is no case with that number nor under my name which I didn't think there would be since I do not own a business, I work for a corporation.
RE: CASE # 97540486
The BBB.org has been recorded the above said reclamation from one of your customers in regard to their business contacts with you. The detailed description of the customer’s uneasiness are available by clicking the link below. Please pay attention to this question and let us know about your judgement as soon as possible.
We pleasantly ask you to overview APPEAL REPORT to reply on this complaint.
We await to your prompt rebound.
WBR
Mark Andrews
Dispute Consultant
BBB.org

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- Hollywood, FL, USA
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The man said his name is Jordan Williams. His accent sounds from India or Pakistan. He said he is calling me for a refund of a purchase of internet security software that I purchased back in 2016. He gave me my computer license number which was correct. I don't know how he has it. He wanted me to run a program on my computer to remove the spyware and all the malicious programs that are on my computer. As I was about to run the program my computer started talking to me and said stop do not run this program. So I immediately stopped it.He wanted to access my computer to steal my information and money. I told the man that he is fraud and that I was going to contact the BBB.org to report him.

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They contacted me by phone, the guy said he was from BBB.org and that I was entitled a refund. They asked me to get on the computer and fill out papers to transfer $400 to them. It ended up being $4000. After this, the scammer said to go get Apple gift-cards to refund the $3600, he told me to not hang up. I told him I didn't have a car. He said I should go get a taxi. He said he had frozen my bank account and would unfreeze it once I gave him the gift-card numbers. I hung up. I called my bank and I asked if my account was closed. The bank associate said it wasn't. She asked if I transferred $4000 out of my savings into my checking. I told her I did not. My bank is working with me to save my bank account.
I called the number back and it was an actual business that answered. They said they've been receiving an influx of phone calls from people about this scam. They said a scammer was using their phone number and suggested I contact the actual BBB to report the incident.

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- Boonville, MO, USA
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I received a call from this number the other day claiming to be with the BBB.org. The man sounded foreign. They claimed I was needed to be given a refund. I knew this was a scam. I got a second call in 2 days from the same number claiming to also be from the BBB. I did not speak to the second person since I figured it was a scam. I just told him I knew he was not with the BBB.

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- Cleveland, TN, USA
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Scammer called me early in the morning saying I 1 3.5 million dollars plus a car a Mercedes Benz and they said i had to go by the transfer receipt which was $300 then they said that to lawyers and officer would come to your house in a limo to take you to the bank to deposit it. And they won't stop calling over and over. He said I had to transfer the money to Calvin Levy. Please watch out don't get stand he almost fooled me. Please be careful this guy sounded like he was from Jamaica that's the phone number that keeps calling its from Jamaica and he says don't pass up the opportunity this is what God is giving you hes very Convincing.

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- Fremont, NE, USA
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Scammer called my mobile phone number indicating he was with the BBB.org and that I was the lucky winner of the Publisher's Clearing House 2nd prize of $3.5 million and it would be delivered today at 1:15. English was clearly not his first language. He sounded like he was Indian. He asked whether I wanted this to be private or public and then asked whether I wanted the money delivered to my home or my bank. I entertained his questions for my own humor knowing it was nothing more than a scam, but provided him no personal information. He wanted me to get in my car while I was still on the phone and drive to a Walmart or Walgreens so that I "could get a receipt" for $7500 to pay the taxes on the prize money. When I laughed and asked if people really fall for this and if his time would be better spent getting a legitimate job that earns a paycheck he hung up on me.

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I received a call at 8:20 AM this morning from the above number from a gentleman with a heavy accent, claiming to be from the BBB.org. He wanted to help me upgrade my computer system. I told him I knew this was a scam and hung up on him. They called back immediately after I hung up and this gentleman argued with me, telling me he was from the BBB.org just trying to help me upgrade my computer. I hung up again and have received no more calls from the number but have had this number blocked on my phone now.

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Person on the phone said he was from the BBB.org. He said that I had purchased tech support for my computer that had been found to be fraudulent. And, that the BBB.org would be offering me a refund for the $299 that I had paid for the service. All I needed to do to claim this refund was to send him some number off of my computer.

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- Hillsborough, NH, USA
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I received a phone call from Arnold Sawyer stating he from the Accounts Division of the ScamPulse.com. He said that I would be receiving money via check for $1,480.00 because I had done business with three companies had been closed down. He emailed me a copy of the check which said that it was from John Smith of San Francisco. In order to receive the check I needed to purchase Google Play Cards in the amount of $500.00 and give him the numbers on the card. He said he would deliver the check at that point.

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- Seattle, WA, USA
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A lady that said she was from the BBB said that there was a new law that was going into effect and if I paid a one time fee, my credit card transactions wouldn't be affected. It didn't make sense and I didn't ask her to elaborate because at that point it clearly was a scam.

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So these numbers have been calling our home for over several months. So on July 20, 2018 I received a phone call as usual from them again representing Publishers Clearing House. That is who they claim to be. After hearing them speak I informed them I knew it was a scam, I then hung up. 2hrs later I got a call from a private number, when I answered the man said that he was Jeffrey Douglas from the BBB.org. I laughed because like I told him I never knew the BBB called people. So I just wanted to let it be known that now they are impersonating you the BBB.

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I was contacted via telephone on 06/22/2018 @ 6:27 PM claiming to be the BBB and that they had a refund they wanted to return to me as a company on line fraudulently took my money for services and the BBB wants to return the funds to me and gave me a key to place on my computer 888DCA6O-FCOA-11CF-8FOf-OOCO4FD7DO62 I have never heard of BBB refunding money so I am thinking it is a scam Please advise

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- Albuquerque, NM, USA
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I received a call from a man claiming to be with the BBB.org, stating that I would be receiving a refund in the amount of $264.00 from the BBB because I purchased an Virus Protection Program from a company that was not legitimate back in 2016, which I apparently paid for with a credit card. He wanted me to give him my IP address to verify that it was the computer that was scammed. I told him I had never heard of the BBB giving refunds to people because another business scammed them, and he responded that was because I had never been scammed before. I told him I was not at my computer so I couldn't access that information and I would be able to call him back tomorrow when I was home. He said he did not have a direct line so I wouldn't be able to do this. Does the BBB do this? Refund money?

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